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NeoOffice Support
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| - | + | ''A “Support FAQ†for NeoOffice'' | |
| - | '' | + | <!-- Translate the generic [[Talk:NeoOffice Support#Langname Support|''Langname'']] section into your own language when you translate this page, replacing the links with the relevant external and internal links for your language. That section replaces the "English Support" section below. |
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| ==English Support== | ==English Support== | ||
| - | Because NeoOffice is a port of OpenOffice.org for Mac OS X, the majority of questions concerning the use of NeoOffice | + | Because NeoOffice is a port of OpenOffice.org for Mac OS X, the majority of questions concerning the use of NeoOffice may be resolved by consulting English support sites for OpenOffice.org. (Note that NeoOffice 3.0.x is based on the OpenOffice.org 3.0.x codebase.) A list of user guides, support sites, and other resources for NeoOffice and OpenOffice.org can be found on the [[Documentation and Related Resources]] page. |
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| - | + | <!--(see the list in the [[#How Do I Find Information on Other Usage Questions?|How Do I Find Information on Other Usage Questions?]] section below).--> <!--Please note that NeoOffice 1.2.x is based on the OpenOffice 1.1.5 code; therefore, any tips and hints that are provided in those fora with regard to OpenOffice 2.x may not necessarily be applicable to NeoOffice 1.2.x; those tips will, however, be relevant for NeoOffice 2.0, which is based off of the OpenOffice.org 2.0.x codebase. | |
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| + | For any queries specifically relating to NeoOffice rather than to OpenOffice.org (generally areas where NeoOffice interacts with Mac OS X, e.g. printing), follow these steps: | ||
| + | # '''Make sure you have the [http://download.neooffice.org/neojava/patch.php latest patch]''' | ||
| + | #'''Refer first to the [[Main Page|NeoWiki]]'''; type a keyword or keywords into the search box to find pages related to your issue. | ||
| + | #'''Check out the [[Troubleshooting Tips]] page''' of the wiki. | ||
| + | #'''Refer to one or more of the NeoOffice specific resources''' on the [[Documentation and Related Resources]] page of the wiki. | ||
| + | #'''[http://trinity.neooffice.org/modules.php?name=Forums&file=search Search] the trinity fora''' for key words or phrases in your question; many questions have already been answered, sometimes several times over, and can be found with a quick search of the "NeoOffice Support" forum. | ||
| + | #'''If you still can't find the answer to your question''' after exhausting all other resources and you are a [http://www.neooffice.org/neojava/contact.php NeoOffice contributor], by all means ask your question in the [http://trinity.neooffice.org/modules.php?name=Forums&file=viewforum&f=7 NeoOffice Support] forum on trinity. The forum language is English, but there are on a regular basis French-<!-- , Spanish-, Italian-, German,--> and Dutch-speaking users who may be able to help with problems of translation. | ||
| ==Installing NeoOffice== | ==Installing NeoOffice== | ||
| - | * [[ | + | * [[NeoOffice_Download_and_Installation_Issues#When_double-clicking_on_the_.dmg_file.2C_there_is_an_error_about_.22No_mountable_file_systems.22| When double-clicking on the .dmg file, there is an error about "No mountable file systems"]] |
| - | *[[ | + | * [[NeoOffice_Download_and_Installation_Issues#When_running_the_NeoOffice_installer.2C_the_.22test.22_returns_with_.22NeoOffice_can_not_be_installed_on_this_computer..22|When running the NeoOffice installer, the "test" returns with "NeoOffice can not be installed on this computer."]] |
| - | *[[ | + | * [[NeoOffice_Download_and_Installation_Issues#Installation stalls when it gets to the "Select Destination" screen|Installation stalls when it gets to the "Select Destination" screen]] |
| + | *[[NeoOffice_Download_and_Installation_Issues#Installation_fails_with_a_.22generic.22_error_message"|Installation fails with a "generic" error message]] | ||
| + | *[[NeoOffice_Download_and_Installation_Issues#Why_does_the_NeoOffice_installer_request_my_administrator_password.3F|Why does the NeoOffice installer request my administrator password?]] | ||
| ==Patching== | ==Patching== | ||
| - | *[[ | + | *[[NeoOffice_Download_and_Installation_Issues#The_patch_installation_fails_with_a_.22generic.22_error_message|The patch installation fails with a "generic" error message]] |
| - | *[[ | + | *[[NeoOffice_Download_and_Installation_Issues#The_patch_installer_refuses_to_start_the_installation|The patch installer refuses to start the installation]] |
| + | *[[NeoOffice_Release_Notes#Patches|How do I know when a new patch is available?]] | ||
| ==First Launch== | ==First Launch== | ||
| - | *[[ | + | *[[NeoOffice_Download_and_Installation_Issues#Check_your_language_settings_before_launching_NeoOffice|Check your language settings before launching NeoOffice]] |
| - | *[[ | + | *[[NeoOffice_Download_and_Installation_Issues#Why_doesn.27t_NeoOffice_let_me_run_it_as_.E2.80.9Croot.E2.80.9D.3F|Why doesn't NeoOffice let me run it as “root�]] |
| - | *[[ | + | *[[NeoOffice_Download_and_Installation_Issues#Why_does_NeoOffice_access_the_Internet_after_the_first_launch.3F|Why does NeoOffice access the Internet after the first launch?]] |
| - | *[[ | + | *[[NeoOffice_Download_and_Installation_Issues#NeoOffice_performance_is_rather_lackluster_and_I_see_redrawing._Can_I_speed_this_up.3F|NeoOffice performance is rather lackluster and I see redrawing. Can I speed this up?]] |
| - | + | *[[Troubleshooting_Tips#NeoOffice_fails_to_start.2C_or_crashes_during_startup_or_right_after_starting|NeoOffice fails to start, or crashes during startup or right after starting]] | |
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| - | + | *[[NeoOffice_Download_and_Installation_Issues#Why_does_NeoOffice_ask_me_to_register_when_I_first_run_it.3F|Why does NeoOffice ask me to register when I first run it?]] | |
| - | *[[ | + | *[[NeoOffice_Download_and_Installation_Issues#Do_I_have_to_make_a_payment.3F|Do I have to make a payment?]] |
| ==General Troubleshooting== | ==General Troubleshooting== | ||
| - | *[[Troubleshooting_Tips | + | *[[Troubleshooting_Tips#NeoOffice_crashes_randomly|NeoOffice crashes randomly]] |
| + | *[[Troubleshooting_Tips#Problems_with_the_menus_or_menu_bar|Problems with the menus or menu bar]] | ||
| + | *[[Troubleshooting_Tips#Crashing_in_the_font_dropdown|Crashing in the font dropdown]] | ||
| + | *[[Troubleshooting_Tips#Performance|Common causes of slow or lackluster performance]] | ||
| + | *[[Troubleshooting_Tips#A_patch_does_not_appear_to_fix_a_bug_it_claims_to_fix|A patch does not appear to fix a bug it claims to fix]] | ||
| + | *[[Troubleshooting_Tips#Preferences_don.27t_seem_to_stick|Preferences don't seem to stick]] | ||
| + | *[[Troubleshooting_Tips#Certain_keyboard_shortcuts_do_not_work|Certain keyboard shortcuts do not work]] | ||
| + | * [[How_to_Report_Problems_with_NeoOffice#Known_Issues_with_NeoOffice|Other Known Issues with NeoOffice]] | ||
| - | + | ==How Do I...?== | |
| - | + | ''Note that most questions about usage of NeoOffice are best directed toward general OpenOffice.org [[Documentation and Related Resources|support resources]], where there is a greater chance of a receiving a quick and correct answer. The [[Main Page|NeoWiki]] and [http://trinity.neooffice.org/modules.php?name=Forums trinity] fora are focused on NeoOffice- and Mac-specific tips and issues (i.e., where things interact with Mac OS X). | |
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| - | + | * [[Changing the Language of the User Interface|How do I determine what language is used for the user interface?]] | |
| + | * [[Using Spellcheck in NeoOffice|How do I enable dictionaries for additional languages?]] | ||
| + | * [[NeoOffice Menu and Keyboard Shortcuts|How do I customize keyboard shortcuts to be more Mac-like?]] | ||
| + | * [[Setting the Default Application|How do I set NeoOffice to be the default application to open certain file types?]] | ||
| + | * [[Opening_AppleWorks_documents|Can NeoOffice open AppleWorks documents?]] | ||
| - | + | <!--The links to resources of this commented section have been moved to Documentation and Related Resources. Other information has been moved up to the "English Support" section. | |
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| - | ==How Do I...?== | + | ===How Do I Find Information on Other Usage Questions?=== |
| + | * Answers to many common questions, as well as additional tips on using NeoOffice more effectively, can be found on the [[NeoOffice Tips and Hints]] page in this wiki | ||
| + | ** You can also [[Special:Search|Search]] the entire NeoWiki from the box in the lefthand sidebar | ||
| + | * The '''NeoOffice Help''' (select '''Contents''' from the '''Help''' menu) is quite extensive and can answer most questions about how to perform common—and sometimes not-so-common—tasks | ||
| + | * OpenOffice.org support sites have large numbers of users who are very familiar with how to use OpenOffice.org, and most of the time any tips or help from these users will be completely applicable to NeoOffice (remembering that NeoOffice 2.1 is based on OpenOffice.org 2.1).--> | ||
| + | <!--Translators: add supplement these sites with ones appropriate for your language, e.g. http://de.openoffice.org/probleme.html and www.ooowiki.de for German, when translating this page--> | ||
| + | <!--** [http://www.oooforum.org oooforum.org] | ||
| + | **: This is a great "how-to" forum for general purpose types of questions like "how do I do multiple column text in Writer" or "how do I do linear regressions in Calc". It's one of the oldest OpenOffice.org forums and has a lot of tips that have been accumulating over the years. | ||
| + | ** [http://www.geocities.com/aussie_149/NeoUGWebsite/index.html NeoOffice User Guide] (draft) | ||
| + | **: The NeoOffice User Guide, currently available as a draft, is a revised version of the OpenOffice.org 2.x User Guide below, updated by [[User:aussie149|aussie149]] and [[User:jgd|jgd]] to apply specifically to NeoOffice 2.1. | ||
| + | ** [http://www.conciseconceptsinc.com/books/books/978-0-9778991-1-1.html A Conceptual Guide to NeoOffice 2 for Mac OS X] | ||
| + | **: This is the only NeoOffice-specific book that we are aware of, and it is available for purchase as an eBook or a paperback. It is a 288-page guide written by an educator and includes ten hands-on lessons that walk users step-by-step through the creation of various documents. | ||
| + | ** [http://oooauthors.org/en/authors/userguide2/published/ OOoAuthors.org OpenOffice 2.x Guide] | ||
| + | **:OOoAuthors has a guide to using OpenOffice.org 2.x, explaining many of the features and common tasks; this should also apply to '''NeoOffice 2.1''', with the standard caveats about cmd-vs-ctrl keys. | ||
| + | ** [http://oooauthors.org/en/authors/userguide2/published/mg-published OOoAuthors.org Office Migration Guide] | ||
| + | **:OOoAuthors has a guide to switching from Microsoft Office to OpenOffice.org 2.x, explaining the differences in many of the features and common tasks; this guide should also apply to '''NeoOffice 2.1''', with the standard caveats about cmd-vs-ctrl keys. This guide can also be purchased in book form. | ||
| + | ** [http://documentation.openoffice.org/manuals/index.html OpenOffice.org 2.x User Guide] | ||
| + | **: The official OpenOffice.org User Guide, available in draft form as a PDF. Much of this guide should also apply to '''NeoOffice 2.1''', with the standard caveats about cmd-vs-ctrl keys. | ||
| + | ** [http://docs.sun.com/app/docs/coll/1263.1?q=StarOffice+8 StarOffice 8 User Manuals] | ||
| + | **:StarOffice is the commercial version of OpenOffice.org that is sold by Sun Microsystems for Linux, Solaris, and Windows. While there are differences between the two, about 90% of the documentation is directly relevant for '''NeoOffice 2.x'''. It's the closest thing to a "User's Guide" you'll be able to find. | ||
| + | ** [http://support.openoffice.org/index.html OpenOffice.org Support portal] | ||
| + | **: Links to numerous other OpenOffice.org and StarOffice support resources; again, much of the information is directly relevant to NeoOffice (remembering that NeoOffice 2.1 is based on OpenOffice.org 2.1). There are also several commercial books on using StarOffice and OpenOffice.org that you can find through Amazon or at your local bookstore, and these may also be good reference materials for you. | ||
| + | ** Visual tutorials: [http://inpics.net/base2.html Base], [http://inpics.net/calc2.html Calc], [http://inpics.net/impress2.html Impress], and [http://inpics.net/writer2.html Writer] | ||
| + | **: Visual tutorials from InPics provide tutorials for many common tasks in Writer, Calc, Impress, and Base. | ||
| + | * [http://trinity.neooffice.org/modules.php?name=Forums&file=search Search] the trinity fora for key words or phrases in your question; many questions have already been answered, sometimes several times over, and can be found with a quick search of the "NeoOffice Support" forum. | ||
| + | * If you still can't find the answer to your question after exhausting all other resource, by all means ask your question in the [http://trinity.neooffice.org/modules.php?name=Forums&file=viewforum&f=7 NeoOffice Support] forum on trinity. | ||
| + | *:This forum is great for finding answers to Mac-specific questions (such as installation, printing, etc.). | ||
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| + | ==Other Useful Information== | ||
| + | *[[How_to_Report_Problems_with_NeoOffice#Reporting_Problems_with_NeoOffice|Reporting Problems with NeoOffice]] | ||
| + | *[[NeoOffice and Aqua|Questions and answers about Aquafication or the technical side of NeoOffice]] | ||
| + | *[[NeoOffice_Download_and_Installation_Issues#How_do_I_get_rid_of_NeoOffice.3F|How do I get rid of NeoOffice?]] | ||
| - | * (Mac-centric tips from tips & hints, e.g. Activating Dictionaries and UI language stuff) | ||
| - | * (General usage tips) | ||
| - | * (Link to [[NeoOffice_Tips_and_Hints|More Tips and Hints]] for more) | ||
| - | * (Read the help) | ||
| - | * (oooforum.org and other ooo sites--some of the Support forum sticky links) | ||
| - | ** (supplement with language-specific sites when translating this page) | ||
| - | * (Search trinity) | ||
| - | ** Then you may ask a question | ||
| - | + | ''If you've found these support resources helpful, please consider making a [http://www.neooffice.org/neojava/services.php payment] to support the continued development of NeoOffice.'' | |
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| - | {{botlangbarEN|[[fr:NeoOffice | + | {{botlangbarEN|[[fr:NeoOffice Support|Français]] [[de:NeoOffice Support|Deutsch]] [[It:Supporto_a_NeoOffice|Italiano]] [[nl:NeoOffice Support|Nederlands]]}} |
| - | [[ | + | [[Category:NeoOffice]] |
Current revision
A “Support FAQ†for NeoOffice
Contents |
English Support
Because NeoOffice is a port of OpenOffice.org for Mac OS X, the majority of questions concerning the use of NeoOffice may be resolved by consulting English support sites for OpenOffice.org. (Note that NeoOffice 3.0.x is based on the OpenOffice.org 3.0.x codebase.) A list of user guides, support sites, and other resources for NeoOffice and OpenOffice.org can be found on the Documentation and Related Resources page.
For any queries specifically relating to NeoOffice rather than to OpenOffice.org (generally areas where NeoOffice interacts with Mac OS X, e.g. printing), follow these steps:
- Make sure you have the latest patch
- Refer first to the NeoWiki; type a keyword or keywords into the search box to find pages related to your issue.
- Check out the Troubleshooting Tips page of the wiki.
- Refer to one or more of the NeoOffice specific resources on the Documentation and Related Resources page of the wiki.
- Search the trinity fora for key words or phrases in your question; many questions have already been answered, sometimes several times over, and can be found with a quick search of the "NeoOffice Support" forum.
- If you still can't find the answer to your question after exhausting all other resources and you are a NeoOffice contributor, by all means ask your question in the NeoOffice Support forum on trinity. The forum language is English, but there are on a regular basis French- and Dutch-speaking users who may be able to help with problems of translation.
Installing NeoOffice
- When double-clicking on the .dmg file, there is an error about "No mountable file systems"
- When running the NeoOffice installer, the "test" returns with "NeoOffice can not be installed on this computer."
- Installation stalls when it gets to the "Select Destination" screen
- Installation fails with a "generic" error message
- Why does the NeoOffice installer request my administrator password?
Patching
- The patch installation fails with a "generic" error message
- The patch installer refuses to start the installation
- How do I know when a new patch is available?
First Launch
General Troubleshooting
- NeoOffice crashes randomly
- Problems with the menus or menu bar
- Crashing in the font dropdown
- Common causes of slow or lackluster performance
- A patch does not appear to fix a bug it claims to fix
- Preferences don't seem to stick
- Certain keyboard shortcuts do not work
- Other Known Issues with NeoOffice
How Do I...?
Note that most questions about usage of NeoOffice are best directed toward general OpenOffice.org support resources, where there is a greater chance of a receiving a quick and correct answer. The NeoWiki and trinity fora are focused on NeoOffice- and Mac-specific tips and issues (i.e., where things interact with Mac OS X).
- How do I determine what language is used for the user interface?
- How do I enable dictionaries for additional languages?
- How do I customize keyboard shortcuts to be more Mac-like?
- How do I set NeoOffice to be the default application to open certain file types?
- Can NeoOffice open AppleWorks documents?
Other Useful Information
- Reporting Problems with NeoOffice
- Questions and answers about Aquafication or the technical side of NeoOffice
- How do I get rid of NeoOffice?
If you've found these support resources helpful, please consider making a payment to support the continued development of NeoOffice.
