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NeoOffice Support
From NeoWiki
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| Revision as of 01:43, 14 May 2007 (edit) Lorinda (Talk | contribs) (→English Support - Adding in info from the commented "How do I..." section below) ← Previous diff |
Revision as of 02:39, 14 May 2007 (edit) (undo) Sardisson (Talk | contribs) (comment out german for now; tweak a few minor things) Next diff → |
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| Because NeoOffice is a port of OpenOffice.org for Mac OS X, the majority of questions concerning the use of NeoOffice 2.1 may be resolved by consulting English support sites for OpenOffice.org. (Note that NeoOffice 2.1 is based on the OpenOffice.org 2.1 codebase.) A list of user guides, support sites, and other resources for NeoOffice and OpenOffice.org can be found on the [[Documentation and Related Resources]] page. | Because NeoOffice is a port of OpenOffice.org for Mac OS X, the majority of questions concerning the use of NeoOffice 2.1 may be resolved by consulting English support sites for OpenOffice.org. (Note that NeoOffice 2.1 is based on the OpenOffice.org 2.1 codebase.) A list of user guides, support sites, and other resources for NeoOffice and OpenOffice.org can be found on the [[Documentation and Related Resources]] page. | ||
| - | <!--(see the list in the [[#How Do I Find Information on Other Usage Questions?|How Do I Find Information on Other Usage Questions?]] section below).--> <!--Please note that NeoOffice 1.2.x is based on the OpenOffice 1.1.5 code; therefore, any tips and hints that are provided in those fora with regard to OpenOffice 2.x may not necessarily be applicable to NeoOffice 1.2.x; those tips will, however, be relevant for NeoOffice 2.0, which is based off of the OpenOffice.org 2.0.x codebase.--> | + | <!--(see the list in the [[#How Do I Find Information on Other Usage Questions?|How Do I Find Information on Other Usage Questions?]] section below).--> <!--Please note that NeoOffice 1.2.x is based on the OpenOffice 1.1.5 code; therefore, any tips and hints that are provided in those fora with regard to OpenOffice 2.x may not necessarily be applicable to NeoOffice 1.2.x; those tips will, however, be relevant for NeoOffice 2.0, which is based off of the OpenOffice.org 2.0.x codebase. |
| - | + | --> | |
| For any queries specifically relating to NeoOffice rather than to OpenOffice.org (generally areas where NeoOffice interacts with Mac OS X, e.g. printing), follow these steps: | For any queries specifically relating to NeoOffice rather than to OpenOffice.org (generally areas where NeoOffice interacts with Mac OS X, e.g. printing), follow these steps: | ||
| - | # | + | #Refer first to the [[Main Page|NeoWiki]]; type a keyword or keywords into the search box to find pages related to your issue. |
| - | #Check out the [[NeoOffice Tips and Hints]] page of the wiki | + | #Check out the [[NeoOffice Tips and Hints]] page of the wiki. |
| - | #Refer to one or more of the NeoOffice specific resources on the [[Documentation and Related Resources]] page of the wiki | + | #Refer to one or more of the NeoOffice specific resources on the [[Documentation and Related Resources]] page of the wiki. |
| #[http://trinity.neooffice.org/modules.php?name=Forums&file=search Search] the trinity fora for key words or phrases in your question; many questions have already been answered, sometimes several times over, and can be found with a quick search of the "NeoOffice Support" forum. | #[http://trinity.neooffice.org/modules.php?name=Forums&file=search Search] the trinity fora for key words or phrases in your question; many questions have already been answered, sometimes several times over, and can be found with a quick search of the "NeoOffice Support" forum. | ||
| - | #If you still can't find the answer to your question after exhausting all other | + | #If you still can't find the answer to your question after exhausting all other resources, by all means ask your question in the [http://trinity.neooffice.org/modules.php?name=Forums&file=viewforum&f=7 NeoOffice Support] forum on trinity. The forum language is English, but there are on a regular basis French-, Spanish-, and Italian-<!-- and German--->speaking users who may help with problems of translation. |
| ==Installing NeoOffice== | ==Installing NeoOffice== | ||
| Line 56: | Line 56: | ||
| ==How Do I...?== | ==How Do I...?== | ||
| - | ''Note that most questions about usage of NeoOffice are best directed toward general OpenOffice.org support resources, where there is a greater chance of a | + | ''Note that most questions about usage of NeoOffice are best directed toward general OpenOffice.org [[Documentation and Related Resources|support resources]], where there is a greater chance of a receiving a quick and correct answer. The [[Main Page|NeoWiki]] and [http://trinity.neooffice.org/modules.php?name=Forums trinity] fora are focused on NeoOffice- and Mac-specific tips and issues (i.e., where things interact with Mac OS X). |
| * [[Changing the Language of the User Interface|How do I determine what language is used for the user interface?]] | * [[Changing the Language of the User Interface|How do I determine what language is used for the user interface?]] | ||
| Line 92: | Line 92: | ||
| * [http://trinity.neooffice.org/modules.php?name=Forums&file=search Search] the trinity fora for key words or phrases in your question; many questions have already been answered, sometimes several times over, and can be found with a quick search of the "NeoOffice Support" forum. | * [http://trinity.neooffice.org/modules.php?name=Forums&file=search Search] the trinity fora for key words or phrases in your question; many questions have already been answered, sometimes several times over, and can be found with a quick search of the "NeoOffice Support" forum. | ||
| * If you still can't find the answer to your question after exhausting all other resource, by all means ask your question in the [http://trinity.neooffice.org/modules.php?name=Forums&file=viewforum&f=7 NeoOffice Support] forum on trinity. | * If you still can't find the answer to your question after exhausting all other resource, by all means ask your question in the [http://trinity.neooffice.org/modules.php?name=Forums&file=viewforum&f=7 NeoOffice Support] forum on trinity. | ||
| - | *:This forum is great for finding answers to Mac-specific questions (such as installation, printing, etc.).--> | + | *:This forum is great for finding answers to Mac-specific questions (such as installation, printing, etc.). |
| - | + | --> | |
| ==Other Useful Information== | ==Other Useful Information== | ||
| *[[How_to_Report_Problems_with_NeoOffice#Reporting_Problems_with_NeoOffice|Reporting Problems with NeoOffice]] | *[[How_to_Report_Problems_with_NeoOffice#Reporting_Problems_with_NeoOffice|Reporting Problems with NeoOffice]] | ||
Revision as of 02:39, 14 May 2007
A “Support FAQ†for NeoOffice
Contents |
English Support
Because NeoOffice is a port of OpenOffice.org for Mac OS X, the majority of questions concerning the use of NeoOffice 2.1 may be resolved by consulting English support sites for OpenOffice.org. (Note that NeoOffice 2.1 is based on the OpenOffice.org 2.1 codebase.) A list of user guides, support sites, and other resources for NeoOffice and OpenOffice.org can be found on the Documentation and Related Resources page.
For any queries specifically relating to NeoOffice rather than to OpenOffice.org (generally areas where NeoOffice interacts with Mac OS X, e.g. printing), follow these steps:
- Refer first to the NeoWiki; type a keyword or keywords into the search box to find pages related to your issue.
- Check out the NeoOffice Tips and Hints page of the wiki.
- Refer to one or more of the NeoOffice specific resources on the Documentation and Related Resources page of the wiki.
- Search the trinity fora for key words or phrases in your question; many questions have already been answered, sometimes several times over, and can be found with a quick search of the "NeoOffice Support" forum.
- If you still can't find the answer to your question after exhausting all other resources, by all means ask your question in the NeoOffice Support forum on trinity. The forum language is English, but there are on a regular basis French-, Spanish-, and Italian-speaking users who may help with problems of translation.
Installing NeoOffice
- When double-clicking on the .dmg file, there is an error about "No mountable file systems"
- When running the NeoOffice installer, the "test" returns with "NeoOffice can not be installed on this computer."
- Installation stalls when it gets to the "Select Destination" screen
- Installation fails with a "generic" error message
- Why does the NeoOffice installer request my administrator password?
Patching
- The patch installation fails with a "generic" error message
- The patch installer refuses to start the installation
- How do I know when a new patch is available?
First Launch
General Troubleshooting
- NeoOffice crashes randomly
- Problems with the menus or menu bar
- Crashing in the font dropdown
- Common causes of slow or lackluster performance
- A patch does not appear to fix a bug it claims to fix
- Preferences don't seem to stick
- Certain keyboard shortcuts do not work
- Other Known Issues with NeoOffice
How Do I...?
Note that most questions about usage of NeoOffice are best directed toward general OpenOffice.org support resources, where there is a greater chance of a receiving a quick and correct answer. The NeoWiki and trinity fora are focused on NeoOffice- and Mac-specific tips and issues (i.e., where things interact with Mac OS X).
- How do I determine what language is used for the user interface?
- How do I enable dictionaries for additional languages?
- How do I customize keyboard shortcuts to be more Mac-like?
- How do I set NeoOffice to be the default application to open certain file types?
- Can NeoOffice open AppleWorks documents?
Other Useful Information
- Reporting Problems with NeoOffice
- Questions and answers about Aquafication or the technical side of NeoOffice
- How do I get rid of NeoOffice?
If you've found these support resources helpful, please consider making a donation to support the continued developement of NeoOffice.
