From NeoWiki

Contents 1 * * * DRAFT * * * 1.1 English Support 1.1.1 Langname Support 1.1.2 Deutscher Support 1.2 Installing NeoOffice 1.3 Patching 1.4 First Launch 1.5 General Troubleshooting 1.6 How Do I...? 1.7 Other

* * * DRAFT * * *

This page collects support resources for NeoOffice...

Before posting a question in the NeoOffice Support forum on trinity, please check these resources; your question may have already been answered. Sort of like a Support FAQ.

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Translate the following (generic Langname) section into your own language when you translate this page, replacing the links with the relevant external and internal links for your language.

English Support

Because NeoOffice is a port of OpenOffice.org for Mac OS X, the majority of questions concerning the use of NeoOffice 1.2.x may be resolved by consulting the English support sites of OpenOffice.org, e.g. http://support.openoffice.org/index.html and its linked resources such as www.oooforum.org. Please note that NeoOffice 1.2.x is based on the OpenOffice 1.1.5 code; therefore, any tips and hints that are provided in those fora with regard to OpenOffice 2.x may not necessarily be applicable to NeoOffice 1.2.x.

For any queries specifically relating to NeoOffice rather than to OpenOffice.org (generally areas where NeoOffice interacts with Mac OS X, e.g. printing), please refer first to the NeoWiki before posting a question in the trinity fora. The forum language is English, but there are on a regular basis French- and German-speaking users who may help with problems of translation.

Langname Support

Because NeoOffice is a port of OpenOffice.org for Mac OS X, the majority of questions concerning the use of NeoOffice 1.2.x may be resolved by consulting the Langname support sites of OpenOffice.org, e.g. http://de.openoffice.org/probleme.html and its linked resources such as "Mailingliste" and "Foren und Newsgroups", and www.ooowiki.de. Please note that NeoOffice 1.2.x is based on the OpenOffice 1.1.5 code; therefore, any tips and hints that are provided in those fora with regard to OpenOffice 2.x may not necessarily be applicable to NeoOffice 1.2.x.

For any queries specifically relating to NeoOffice rather than to OpenOffice.org (generally areas where NeoOffice interacts with Mac OS X, e.g. printing), please refer first to the Langname NeoWiki and the more comprehensive English NeoWiki version before posting a question in the trinity fora. The forum language is English, but there are on a regular basis Langname-speaking users who may help with problems of translation.

Deutscher Support

Da NeoOffice eine Portierung von OpenOffice.org für MacOS X ist, können die meisten Fragen des täglichen Gebrauchs von NeoOffice mithilfe der deutschen Support-Seiten von OpenOffice.Org gelöst werden. Wir weisen hin auf http://de.openoffice.org/probleme.html und auf die Hyperlinks, die dort zugänglich sind, z.B. unter "Mailingliste" und "Foren und Newsgroups" und auf www.ooowiki.de. Beachten Sie bitte, dass NeoOffice 1.2.x den Code von OpenOffice 1.1.5 nutzt, Tipps und Hinweise für OpenOffice 2.x sind für NeoOffice 1.2.x nicht immer anwendbar.

Für alle Anfragen, die sich auf Spezifika von NeoOffice beziehen und nicht auf OpenOffice.org (generell betrifft das die Bereiche, in denen NeoOffice mit MacOS X interagiert, z.B. beim Drucken), durchsuchen sie bitte zuerst dieses NeoOffice-Wiki - ggf. auch die weiter ausgearbeitete englische NeoWiki-Version -, bevor Sie eine Frage in den Trinity-Foren posten. Die Sprache der Trinity-Foren ist Englisch, es finden sich jedoch regelmäßig deutschsprachige Forumsteilnehmer ein, die bei eventuellen Übersetzungsproblemen helfen können.

Installing NeoOffice

• When running the NeoOffice installer, the "test" returns with "NeoOffice can not be installed on this computer."
• Installation fails with a "generic" error message
• Why does the NeoOffice installer request my administrator password?

Patching

• The patch installation fails with a "generic" error message
• The patch installer refuses to start the installation

First Launch

• Check your language settings before launching NeoOffice

• Why does NeoOffice 1.2.x “hang” part-way through startup?

• Why doesn't NeoOffice let me run it as “root”?

• Why does NeoOffice access the Internet after the first launch?

• NeoOffice performance is rather lackluster and I see redrawing. Can I speed this up?

• Why does NeoOffice ask me to register when I first run it?

• Do I have to make a donation?

• Troubleshooting

• How do I get rid of NeoOffice?

(Include some relevant general troubleshooting entries here, too)

• NeoOffice fails to start, or crashes during startup or right after starting

General Troubleshooting

• NeoOffice crashes randomly

<a href="#Problems_with_the_menus_or_menu_bar">3 Problems with the menus or menu bar</a></li>

<a href="#Crashing_in_the_font_dropdown">4 Crashing in the font dropdown</a></li>

<a href="#Performance">5 Performance</a></li>

<a href="#A_patch_does_not_appear_to_fix_a_bug_it_claims_to_fix">6 A patch does not appear to fix a bug it claims to fix</a></li>

<a href="#Preferences_don.27t_seem_to_stick">7 Preferences don't seem to stick</a></li>

<a href="#Certain_keyboard_shortcuts_do_not_work">8 Certain keyboard shortcuts do not work</a></li>

• (Known Issues)
• (Reporting a Bug)

How Do I...?

• (Mac-centric tips from tips & hints, e.g. Activating Dictionaries and UI language stuff)
• (General usage tips)
• (Link to More Tips and Hints for more)
• (Read the help)
• (oooforum.org and other ooo sites--some of the Support forum sticky links)
  • (supplement with language-specific sites when translating this page)
• (Search trinity)
  • Then you may ask a question

Other

• (Do we need anything else?)
  • (Maybe we put "Uninstall" and "registration" and whatnot here
  • (How to know if there's a new patch?)
  • (Reporting problems, contributing, developing ?)

This article in other languages: Deutsch

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Categories: NeoOffice | Fixme