NeoOffice Support

From NeoWiki

A “Support FAQ” for NeoOffice

Contents 1 English Support 2 Installing NeoOffice 3 Patching 4 First Launch 5 General Troubleshooting 6 How Do I...? 7 Other Useful Information

English Support

Because NeoOffice is a port of OpenOffice.org for Mac OS X, the majority of questions concerning the use of NeoOffice 2.1 may be resolved by consulting English support sites for OpenOffice.org (see the list in the How Do I Find Information on Other Usage Questions? section below). NeoOffice 2.1 is based on the OpenOffice.org 2.1 codebase.

For any queries specifically relating to NeoOffice rather than to OpenOffice.org (generally areas where NeoOffice interacts with Mac OS X, e.g. printing), please refer first to the NeoWiki before posting a question in the trinity fora; your question may already have been answered. The forum language is English, but there are on a regular basis French- and German-speaking users who may help with problems of translation.

Installing NeoOffice

• When double-clicking on the .dmg file, there is an error about "No mountable file systems"
• When running the NeoOffice installer, the "test" returns with "NeoOffice can not be installed on this computer."
• Installation stalls when it gets to the "Select Destination" screen
• Installation fails with a "generic" error message
• Why does the NeoOffice installer request my administrator password?

Patching

• The patch installation fails with a "generic" error message
• The patch installer refuses to start the installation
• How do I know when a new patch is available?

First Launch

• Check your language settings before launching NeoOffice

• Why doesn't NeoOffice let me run it as “root”?

• Why does NeoOffice access the Internet after the first launch?

• NeoOffice performance is rather lackluster and I see redrawing. Can I speed this up?

• NeoOffice fails to start, or crashes during startup or right after starting

• Why does NeoOffice ask me to register when I first run it?

• Do I have to make a donation?

General Troubleshooting

• NeoOffice crashes randomly
• Problems with the menus or menu bar
• Crashing in the font dropdown
• Common causes of slow or lackluster performance
• A patch does not appear to fix a bug it claims to fix
• Preferences don't seem to stick
• Certain keyboard shortcuts do not work
• Other Known Issues with NeoOffice

How Do I...?

Note that most questions about usage of NeoOffice are best directed toward general OpenOffice.org support resources, where there is a greater chance of a recieving a quick and correct answer. The NeoWiki and trinity fora are focused on NeoOffice- and Mac-specific tips and issues (i.e., where things interact with Mac OS X).

• How do I determine what language is used for the user interface?
• How do I enable dictionaries for additional languages?
• How do I customize keyboard shortcuts to be more Mac-like?
• How do I set NeoOffice to be the default application to open certain file types?
• Can NeoOffice open AppleWorks documents?

Other Useful Information

• Reporting Problems with NeoOffice
• Questions and answers about Aquafication or the technical side of NeoOffice
• How do I get rid of NeoOffice?

If you've found these support resources helpful, please consider making a donation to support the continued developement of NeoOffice.