Bugzilla Guide

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Revision as of 05:34, 5 April 2005 by Sardisson (Talk | contribs)
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Things to Do

  1. New front page (bypassable for certain users, i.e. admins or long-time good bugfilers) or something like Bugzilla Helper
    • Steps to take before filing a bug
      • Install latest patch [link]
      • Reboot
      • Fresh profile
      • Attempt to reproduce in corresponding version of OOo/X11 if possible (?)
      • Search for duplicate
    • Scope of bugs, i.e. what's a Neo/J bug vs. an OOo bug/limitation vs. an Apple bug/limitation
    • How to submit a useful bug report
  2. Write "How to submit a useful bug report"
    • One issue per bug report
    • Include Patch level and OS version
    • How to get a crashlog to attach
      • Option A: is crashreporter enabled? Copy/paste into new text file.
      • Option B: the hard way
        • Open Applications > Utilities > Console
        • Click on the "Logs" toolbar icon if the logs drawer isn't showing on the left.
        • Navigate through the list until you get to ~/Library/Logs > CrashReporter > soffice.bin.crash.log
        • Locate the appropriate log for the most recent/remembered crash. It should be the one at the bottom. Each individual crash log is separated by a line of asterisks from the next one above it; each one has a date at the top of it.
        • Copy from the "Host name" down to the end. Edit > Copy. Places a copy of the log onto the Clipboard
        • Open TextEdit and create a new plain-text file. Paste the crashlog. (Hmm, isn't there an "export" function in Console.app that will grab the last log entry?)
    • Attach (not paste) crashlog
      • After bug is filed
      • Add attachments separately from comments (attachment refresh wipes comments, currently no warning)
    • Attach screenshot if relevant
    • Attach problematic document, if relevant, or email it to Patrick if sensitive
    • Example of a pretty solid report: http://bugzilla.neooffice.org/bug.php?op=show&bugid=554
    • Oscar provides two links to general "good bug-filing behavior" articles. We should be sure to include the highlights and perhaps link to them "for more details" or something:
  3. Change Advanced Query to be the default search
    Basic query is absolutely useless for finding duplicates!
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