Bugzilla Guide

From NeoWiki

Things to Do

1. New front page (bypassable for certain users, i.e. admins or long-time good bugfilers) or something like Bugzilla Helper
   • Steps to take before filing a bug
     • Install latest patch [link]
     • Reboot
     • Fresh profile

     I.e., is it reproducible, esp. in up-to-date stock conditions

     • Attempt to reproduce in corresponding version of OOo/X11 if possible (?)
     • Search for duplicate (select NeoOffice/J from the Project menu)
   • Scope of bugs, i.e. what's a Neo/J bug vs. an OOo bug/limitation vs. an Apple bug/limitation
   • How to submit a useful bug report
2. Write "How to submit a useful bug report"
   • One issue per bug report
   • Include Patch level and OS version
     • About NeoOffice/J in the Neo/J menu; About This Mac in the Apple menu
   • Provide crashlog for crashes and sample for hangs
     • How to get a crashlog to attach
       • Option A: is crashreporter enabled?
         • When "Unexpectedly quit" dialogue appears, select "Submit Report..."
         • Copy/paste "Crash Report:" section into new text file.
       • Option B: the hard way
         • Open Applications > Utilities > Console
         • Click on the "Logs" toolbar icon if the logs drawer isn't showing on the left.
         • Navigate through the list until you get to ~/Library/Logs > CrashReporter > soffice.bin.crash.log
         • Locate the appropriate log for the most recent/remembered crash. It should be the one at the bottom. Each individual crash log is separated by a line of asterisks from the next one above it; each one has a date at the top of it.
         • Copy from the "Host name" down to the end. Edit > Copy. Places a copy of the log onto the Clipboard
         • Open TextEdit and create a new plain-text file. Paste the crashlog. (Hmm, isn't there an "export" function in Console.app that will grab the last log entry?)
     • How to get a sample to attach
       • Open Applications > Utilities > Activity Monitor
       • Select Neo/J from list of running processes
       • Click "Inspect" button
       • Click "Sample" button (lower left corner of resulting window)
       • When sampling is completed, save resulting text file
   • Attach (not paste) crashlog or sample
     • After bug is filed
     • Add attachments separately from comments (attachment refresh wipes comments, currently no warning); add warning on bug pages along the lines of the text in the OOo IssueZilla:

       Note: please commit any changes to this issue before creating a new attachment, or changes will be lost.

   • Detailed steps to reproduce
   • Attach screenshot if relevant
   • Attach problematic document, if relevant, or email it to Patrick if sensitive
   • Example of a pretty solid report: http://bugzilla.neooffice.org/bug.php?op=show&bugid=554
   • Oscar provides two links to general "good bug-filing behavior" articles. We should be sure to include the highlights and perhaps link to them "for more details" or something:
     • How to Report Bugs Effectively
     • How To Ask Questions The Smart Way (a much longer piece also dealing with general "getting support/answers" issues)
3. Change Advanced Query to be the default search

   Basic query is absolutely useless for finding duplicates! I'm having better luck with basic query now

   (select NeoOffice/J from the Project menu)