Snow Leopard Upgrade Issues

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This page describes potential issues related to installing or upgrading to Mac OS X 10.6 Snow Leopard. These issues are primarily issues with the OS itself or third-party software, but we are providing this page as a service to NeoOffice users.

Known Issues

  • NeoOffice 3.0 and 2.2.5 installations will not launch
    • Problem: After NeoOffice 3.0 and 2.2.5 were released, Apple made some changes in Mac OS X 10.6 that causes NeoOffice to fail to launch.
    • Solution: We have fixed this problem in NeoOffice 3.0.1 Early Access.
  • Saving to a remote volume will sometimes crash
    • Problem: When you select the File :: Save or File :: Save As menus and select a remote volume, Apple's save dialog code will sometimes cause NeoOffice crash.
    • Solution: This is a Mac OS X bug, not a NeoOffice bug. This bug has been reported in other Mac OS X applications when using Apple's save dialog so we expect that Apple will fix this bug in a future Mac OS X 10.6 system update. Until then, the only solution is to not save files on remote volumes and only save files to your machine's main volume.
  • Saving over an existing iDisk file will save an empty file
    • Problem: When you overwrite a file that is in an iDisk folder, the save operation will silently fail. This silent failure will overwrite your file and leave a zero length file.
    • Solution: This is a Mac OS X bug, not a NeoOffice bug and this same bug occurs in Apple's TextEdit application.
  • Finder's Cover Flow view does not work for NeoOffice documents
    • Problem: Apple made some changes in Mac OS X 10.6 that causes our Quick Look plugin to fail.
    • Solution: We have fixed this problem in NeoOffice 3.0.1 Early Access and NeoOffice 2.2.6 Early Access releases. We have fixed this problem in NeoOffice 3.0.1 Early Access.
  • Special characters display in the wrong position
    • Problem: Apple made some changes in Mac OS X 10.6 that causes the Insert :: Special Characters menu to display characters in the wrong position. This same problem will also cause some characters in Formula documents to display in the wrong position.
    • Solution: We have fixed this problem in NeoOffice 3.0.1 Early Access.
  • Image Capture dialog will cause NeoOffice to hang
    • Problem: When you select either the Tools :: Add-ons :: Paste Image from Camera or Scanner menu or the Insert :: Picture :: Scan :: Request menu, a floating window will appear. If you click on the red "window close" button in that window's titlebar, NeoOffice will hang.
    • Solution: This is a Mac OS X 10.6 bug, not a NeoOffice bug so the only solution is to never press the red "window close" button in that floating window. We have reported this bug as bug 7184145 in Apple's bug tracking system.
  • Help :: Search menu missing
    • Problem: If your preferred language in the Mac OS X System Preferences application is not English, Mac OS X will fail to add display the Help :: Search menu.
    • Solution: This is a Mac OS X bug, not a NeoOffice bug. Unfortunately, there is no workaround for this Apple bug so we must wait for Apple to fix this bug in a future system update.
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