Snow Leopard Upgrade Issues

From NeoWiki

This page describes potential issues related to installing or upgrading to Mac OS X 10.6 Snow Leopard. These issues are primarily issues with the Mac OS X itself or third-party software, but we are providing this page as a service to NeoOffice users.

Unsolved Issues

• Image Capture dialog will cause NeoOffice to hang - When you select either the Tools :: Add-ons :: Paste Image from Camera or Scanner menu or the Insert :: Picture :: Scan :: Request menu, a floating window will appear. If you click on the red "window close" button in that window's titlebar, NeoOffice will hang. This is a Mac OS X 10.6 bug, not a NeoOffice bug so the only solution is to never press the red "window close" button in that floating window. We have reported this bug as bug 7184145 in Apple's bug tracking system.

Solved Issues

Below is a list of issues that have been fixed. You get the fixes for these issues by installing all Mac OS X system updates and installing NeoOffice 3.1.2 or later:

• Cannot open files by double-clicking with NeoOffice 3.1.1 or earlier - Apple made some changes in their late 2010 Java system update that disabled opening files from the Finder or your Desktop. This problem was fixed in NeoOffice 3.1.2.
• NeoOffice 3.0 and 2.2.5 installations will not launch - After NeoOffice 3.0 and 2.2.5 were released, Apple made some changes in Mac OS X 10.6 that causes NeoOffice to fail to launch.
• Saving to a remote volume will sometimes crash - When you select the File :: Save or File :: Save As menus and select a remote volume, Apple's save dialog code will sometimes cause NeoOffice crash.
• Saving over an existing iDisk file will save an empty file - When you overwrite a file that is in an iDisk folder, the save operation will silently fail. This silent failure will overwrite your file and leave a zero length file.
• Finder's Cover Flow view does not work for NeoOffice documents - Apple made some changes in Mac OS X 10.6 that causes our Quick Look plugin to fail.
• Special characters display in the wrong position - Apple made some changes in Mac OS X 10.6 that causes the Insert :: Special Characters menu to display characters in the wrong position. This same problem will also cause some characters in Formula documents to display in the wrong position.
• Help :: Search menu missing - If your preferred language in the Mac OS X System Preferences application is not English, Mac OS X will fail to add display the Help :: Search menu.
• No menus in menubar for some languages - Apple made some changes to Java in Mac OS X that causes NeoOffice's menus to not be displayed in the menubar when your Mac's preferred language is set to some non-Western European language.
• Spotlight does not find NeoOffice documents - Apple made some changes in Mac OS X that caused NeoOffice's Spotlight plugin to fail.