Snow Leopard Upgrade Issues

From NeoWiki

This page describes potential issues related to installing or upgrading to Mac OS X 10.6 Snow Leopard. These issues are primarily issues with the OS itself or third-party software, but we are providing this page as a service to NeoOffice users.

Known Issues

• Unpatched NeoOffice installations will not launch
  • Problem: After NeoOffice 3.0 and 2.2.5 were released, Apple made some changes in Mac OS X 10.6 that causes NeoOffice to fail to launch.
  • Solution: We fixed this problem in the latest patches so install the latest NeoOffice 3.0 patch or NeoOffice 2.2.5 patch.
• Finder's Cover Flow view does not work for NeoOffice documents
  • Problem: Apple made some changes in Mac OS X 10.6 that causes our Quick Look plugin to fail.
  • Solution: We have fixed this problem in NeoOffice 3.0.1 Early Access and NeoOffice 2.2.6 Early Access releases. NeoOffice 3.0.1 Early Access members can get the fix starting 15 September 2009 by installing NeoOffice 3.0.1 Early Access or NeoOffice 2.2.6 Early Access from the NeoOffice 3.0.1 Early Access Program download page. Non-members can get the fix starting 27 October 2009 from the NeoOffice download page.
• Image Capture dialog will cause NeoOffice to hang
  • Problem: When you select either the Tools :: Add-ons :: Paste Image from Camera or Scanner menu or the Insert :: Picture :: Scan :: Request menu, a floating window will appear. If you click on the red "window close" button in that window's titlebar, NeoOffice will hang.
  • Solution: This is a Mac OS X 10.6 bug, not a NeoOffice bug so the only solution is to [b]never press the red "window close" button[/b] in that floating window. We have reported this bug in bug 7184145 in to Apple's bug tracking system.

How to Avoid the Known Issues

If you use NeoOffice, make sure that you have installed the latest release listed on the NeoOffice download page. Also, make sure that you have installed the latest patch from the NeoOffice patch download page.