Bugzilla Guide

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Revision as of 07:53, 10 March 2005 (edit) Sardisson (Talk | contribs) (sample solid bug, bugzilla helper idea) ← Previous diff		Revision as of 09:27, 17 March 2005 (edit) (undo) Sardisson (Talk | contribs) (brazenly steal ed's explanation of getting a crashlog) Next diff →
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	** One issue per bug report		** One issue per bug report
	** Include Patch level and OS version		** Include Patch level and OS version
		+	** How to get a crashlog to attach
		+	*** Option A: is crashreporter enabled? Copy/paste into new text file.
		+	*** Option B: the hard way
		+	****Open Applications > Utilities > Console
		+	****Click on the "Logs" toolbar icon if the logs drawer isn't showing on the left.
		+	****Navigate through the list until you get to ~/Library/Logs > CrashReporter > soffice.bin.crash.log
		+	****Locate the appropriate log for the most recent/remembered crash. It should be the one at the bottom. Each individual crash log is separated by a line of asterisks from the next one above it; each one has a date at the top of it.
		+	****Copy from the "Host name" down to the end. Edit > Copy. Places a copy of the log onto the Clipboard
		+	****Open TextEdit and create a new plain-text file. Paste the crashlog. (Hmm, isn't there an "export" function in Console.app that will grab the last log entry?)
	** Attach (not paste) crashlog		** Attach (not paste) crashlog
	*** After bug is filed		*** After bug is filed

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Revision as of 09:27, 17 March 2005

Things to Do

• New front page (bypassable for certain users, i.e. admins or long-time good bugfilers) or something like Bugzilla Helper
  • Steps to take before filing a bug
    • Install latest patch [link]
    • Reboot
    • Fresh profile
    • Attempt to reproduce in corresponding version of OOo/X11 if possible (?)
    • Search for duplicate
  • Scope of bugs, i.e. what's a Neo/J bug vs. an OOo bug/limitation vs. an Apple bug/limitation
  • How to submit a useful bug report

• Write "How to submit a useful bug report"
  • One issue per bug report
  • Include Patch level and OS version
  • How to get a crashlog to attach
    • Option A: is crashreporter enabled? Copy/paste into new text file.
    • Option B: the hard way
      • Open Applications > Utilities > Console
      • Click on the "Logs" toolbar icon if the logs drawer isn't showing on the left.
      • Navigate through the list until you get to ~/Library/Logs > CrashReporter > soffice.bin.crash.log
      • Locate the appropriate log for the most recent/remembered crash. It should be the one at the bottom. Each individual crash log is separated by a line of asterisks from the next one above it; each one has a date at the top of it.
      • Copy from the "Host name" down to the end. Edit > Copy. Places a copy of the log onto the Clipboard
      • Open TextEdit and create a new plain-text file. Paste the crashlog. (Hmm, isn't there an "export" function in Console.app that will grab the last log entry?)
  • Attach (not paste) crashlog
    • After bug is filed
    • Add attachments separately from comments (attachment refresh wipes comments, currently no warning)
  • Attach screenshot if relevant
  • Attach problematic document, if relevant, or email it to Patrick if sensitive
  • Example of a pretty solid report: http://bugzilla.neooffice.org/bug.php?op=show&bugid=554

• Change Advanced Query to be the default search

Basic query is absolutely useless for finding duplicates!