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| - | == Things to Do == | + | #Redirect [[How_to_Report_Problems_with_NeoOffice]] |
| - | | + | |
| - | # New front page (bypassable for certain users, i.e. admins or long-time good bugfilers) or something like [https://bugzilla.mozilla.org/enter_bug.cgi?product=Camino&format=guided Bugzilla Helper] | + | |
| - | #* Steps to take before filing a bug | + | |
| - | #** Install latest patch [link] | + | |
| - | #** Reboot | + | |
| - | #** Fresh profile | + | |
| - | #** Attempt to reproduce in corresponding version of OOo/X11 if possible (?) | + | |
| - | #** Search for duplicate | + | |
| - | #* Scope of bugs, i.e. what's a Neo/J bug vs. an OOo bug/limitation vs. an Apple bug/limitation | + | |
| - | #* How to submit a useful bug report | + | |
| - | # Write "How to submit a useful bug report" | + | |
| - | #* One issue per bug report | + | |
| - | #* Include Patch level and OS version | + | |
| - | #* How to get a crashlog to attach | + | |
| - | #** Option A: is crashreporter enabled? Copy/paste into new text file. | + | |
| - | #** Option B: the hard way | + | |
| - | #***Open Applications > Utilities > Console | + | |
| - | #***Click on the "Logs" toolbar icon if the logs drawer isn't showing on the left. | + | |
| - | #***Navigate through the list until you get to ~/Library/Logs > CrashReporter > soffice.bin.crash.log | + | |
| - | #***Locate the appropriate log for the most recent/remembered crash. It should be the one at the bottom. Each individual crash log is separated by a line of asterisks from the next one above it; each one has a date at the top of it. | + | |
| - | #***Copy from the "Host name" down to the end. Edit > Copy. Places a copy of the log onto the Clipboard | + | |
| - | #***Open TextEdit and create a new plain-text file. Paste the crashlog. (Hmm, isn't there an "export" function in Console.app that will grab the last log entry?) | + | |
| - | #* Attach (not paste) crashlog | + | |
| - | #** After bug is filed | + | |
| - | #** Add attachments separately from comments (attachment refresh wipes comments, currently no warning); add warning on bug pages along the lines of the text in the OOo IssueZilla: | + | |
| - | #**:Note: please commit any changes to this issue <b>before</b> creating a new attachment, or changes will be lost. | + | |
| - | #* Attach screenshot if relevant | + | |
| - | #* Attach problematic document, if relevant, or email it to Patrick if sensitive | + | |
| - | #* Example of a pretty solid report: http://bugzilla.neooffice.org/bug.php?op=show&bugid=554 | + | |
| - | #* [[User:Ovvldc|Oscar]] provides two links to general "good bug-filing behavior" articles. We should be sure to include the highlights and perhaps link to them "for more details" or something: | + | |
| - | #** [http://www.chiark.greenend.org.uk/~sgtatham/bugs.html How to Report Bugs Effectively] | + | |
| - | #** [http://www.catb.org/~esr/faqs/smart-questions.html How To Ask Questions The Smart Way] (a much longer piece also dealing with general "getting support/answers" issues) | + | |
| - | # Change Advanced Query to be the default search | + | |
| - | #:Basic query is absolutely useless for finding duplicates! | + | |
