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| - | ==Things to Do== | + | #Redirect [[How_to_Report_Problems_with_NeoOffice]] |
| - | | + | |
| - | # New front page (bypassable for certain users, i.e. admins or long-time good bugfilers) or something like [https://bugzilla.mozilla.org/enter_bug.cgi?product=Camino&format=guided Bugzilla Helper] | + | |
| - | #* Steps to take before filing a bug | + | |
| - | #** Install latest patch [link] | + | |
| - | #** Reboot | + | |
| - | #** Fresh profile | + | |
| - | #*:''I.e., is it reproducible, esp. in up-to-date stock conditions'' | + | |
| - | #** Attempt to reproduce in corresponding version of OOo/X11 if possible (?) | + | |
| - | #** Search for duplicate (select '''NeoOffice/J''' from the '''Project''' menu) | + | |
| - | #* Scope of bugs, i.e. what's a Neo/J bug vs. an OOo bug/limitation vs. an Apple bug/limitation | + | |
| - | #* How to submit a useful bug report | + | |
| - | # Write "How to submit a useful bug report" | + | |
| - | #* One issue per bug report | + | |
| - | #* Include Patch level and OS version | + | |
| - | #** About NeoOffice/J in the Neo/J menu; About This Mac in the Apple menu | + | |
| - | #* Provide crashlog for crashes and sample for hangs - [http://www.caminobrowser.org/support/sup_bugzilla.html Camino crash/hang FAQs] | + | |
| - | #*: ''[[User:sardisson|sardisson]] wrote the crash/hang FAQs for Camino, so we just need to copy them over here and tweak for the NeoBugzilla'' | + | |
| - | #** How to get a crashlog to attach | + | |
| - | #*** Option A: is crashreporter enabled? | + | |
| - | #**** When "Unexpectedly quit" dialogue appears, select "Submit Report..." | + | |
| - | #**** Copy/paste "Crash Report:" section into new text file. | + | |
| - | #*** Option B: the hard way | + | |
| - | #****Open Applications > Utilities > Console | + | |
| - | #****Click on the "Logs" toolbar icon if the logs drawer isn't showing on the left. | + | |
| - | #****Navigate through the list until you get to ~/Library/Logs > CrashReporter > soffice.bin.crash.log | + | |
| - | #****Locate the appropriate log for the most recent/remembered crash. It should be the one at the bottom. Each individual crash log is separated by a line of asterisks from the next one above it; each one has a date at the top of it. | + | |
| - | #****Copy from the "Host name" down to the end. Edit > Copy. Places a copy of the log onto the Clipboard | + | |
| - | #****Open TextEdit and create a new plain-text file. Paste the crashlog. (Hmm, isn't there an "export" function in Console.app that will grab the last log entry?) | + | |
| - | #** How to get a sample to attach | + | |
| - | #*** Open Applications > Utilities > Activity Monitor | + | |
| - | #*** Select Neo/J from list of running processes | + | |
| - | #*** Click "Inspect" button | + | |
| - | #*** Click "Sample" button (lower left corner of resulting window) | + | |
| - | #*** When sampling is completed, save resulting text file | + | |
| - | #* Attach (not paste) crashlog or sample | + | |
| - | #** After bug is filed | + | |
| - | #** Add attachments separately from comments (attachment refresh wipes comments, currently no warning); add warning on bug pages along the lines of the text in the OOo IssueZilla: | + | |
| - | #**:Note: please commit any changes to this issue <b>before</b> creating a new attachment, or changes will be lost. | + | |
| - | #* Detailed steps to reproduce | + | |
| - | #* Attach screenshot if relevant | + | |
| - | #* Attach problematic document, if relevant, or email it to Patrick if sensitive | + | |
| - | #* Example of a pretty solid report: http://bugzilla.neooffice.org/bug.php?op=show&bugid=554 | + | |
| - | #* [[User:Ovvldc|Oscar]] provides two links to general "good bug-filing behavior" articles. We should be sure to include the highlights and perhaps link to them "for more details" or something: | + | |
| - | #** [http://www.chiark.greenend.org.uk/~sgtatham/bugs.html How to Report Bugs Effectively] | + | |
| - | #** [http://www.catb.org/~esr/faqs/smart-questions.html How To Ask Questions The Smart Way] (a much longer piece also dealing with general "getting support/answers" issues) | + | |
| - | # <strike>Change Advanced Query to be the default search</strike> | + | |
| - | #:<strike>Basic query is absolutely useless for finding duplicates!</strike> ''I'm having better luck with basic query now'' | + | |
| - | #:(select '''NeoOffice/J''' from the '''Project''' menu) | + | |
| - | | + | |
| - | [[Category:NeoOffice/J]][[Category:Contributing]] | + | |
