Snow Leopard Upgrade Issues

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** Problem: When you select either the Tools :: Add-ons :: Paste Image from Camera or Scanner menu or the Insert :: Picture :: Scan :: Request menu, a floating window will appear. If you click on the red "window close" button in that window's titlebar, NeoOffice will hang. ** Problem: When you select either the Tools :: Add-ons :: Paste Image from Camera or Scanner menu or the Insert :: Picture :: Scan :: Request menu, a floating window will appear. If you click on the red "window close" button in that window's titlebar, NeoOffice will hang.
** Solution: This is a Mac OS X 10.6 bug, not a NeoOffice bug so the only solution is to '''never press the red "window close" button''' in that floating window. We have reported this bug in bug 7184145 in to Apple's bug tracking system. ** Solution: This is a Mac OS X 10.6 bug, not a NeoOffice bug so the only solution is to '''never press the red "window close" button''' in that floating window. We have reported this bug in bug 7184145 in to Apple's bug tracking system.
 +* '''Help :: Search menu missing'''
 +** Problem: If your preferred language in the Mac OS X System Preferences application is not English, Mac OS X will fail to add display the Help :: Search menu.
 +** Solution: This is a Mac OS X bug, not a NeoOffice bug. Unfortunately, there is no workaround for this Apple bug so we must wait for Apple to fix this bug in a future system update.
[[Category:NeoOffice]] [[Category:NeoOffice]]

Revision as of 21:01, 7 September 2009

This page describes potential issues related to installing or upgrading to Mac OS X 10.6 Snow Leopard. These issues are primarily issues with the OS itself or third-party software, but we are providing this page as a service to NeoOffice users.

Known Issues

  • Unpatched NeoOffice installations will not launch
    • Problem: After NeoOffice 3.0 and 2.2.5 were released, Apple made some changes in Mac OS X 10.6 that causes NeoOffice to fail to launch.
    • Solution: We fixed this problem in the latest patches so install the latest NeoOffice 3.0 patch or NeoOffice 2.2.5 patch.
  • Saving to a remote volume will sometimes crash
    • Problem: When you select the File :: Save or File :: Save As menus and select a remote volume, Apple's save dialog code will sometimes cause NeoOffice crash.
    • Solution: This is a Mac OS X bug, not a NeoOffice bug. This bug has been reported in other Mac OS X applications when using Apple's save dialog so we expect that Apple will fix this bug in a future Mac OS X 10.6 system update. Until then, the only solution is to not save files on remote volumes and only save files to your machine's main volume.
  • Finder's Cover Flow view does not work for NeoOffice documents
    • Problem: Apple made some changes in Mac OS X 10.6 that causes our Quick Look plugin to fail.
    • Solution: We have fixed this problem in NeoOffice 3.0.1 Early Access and NeoOffice 2.2.6 Early Access releases. NeoOffice 3.0.1 Early Access members can get the fix starting 15 September 2009 by installing NeoOffice 3.0.1 Early Access or NeoOffice 2.2.6 Early Access from the NeoOffice 3.0.1 Early Access Program download page. Non-members can get the fix starting 27 October 2009 from the NeoOffice download page.
  • Special characters display in the wrong position
    • Problem: Apple made some changes in Mac OS X 10.6 that causes the Insert :: Special Characters menu to display characters in the wrong position. This same problem will also cause some characters in Formula documents to display in the wrong position.
    • Solution: We have fixed this problem in NeoOffice 3.0.1 Early Access and NeoOffice 2.2.6 Early Access releases. NeoOffice 3.0.1 Early Access members can get the fix starting 15 September 2009 by installing NeoOffice 3.0.1 Early Access or NeoOffice 2.2.6 Early Access from the NeoOffice 3.0.1 Early Access Program download page. Non-members can get the fix starting 27 October 2009 from the NeoOffice download page.
  • Image Capture dialog will cause NeoOffice to hang
    • Problem: When you select either the Tools :: Add-ons :: Paste Image from Camera or Scanner menu or the Insert :: Picture :: Scan :: Request menu, a floating window will appear. If you click on the red "window close" button in that window's titlebar, NeoOffice will hang.
    • Solution: This is a Mac OS X 10.6 bug, not a NeoOffice bug so the only solution is to never press the red "window close" button in that floating window. We have reported this bug in bug 7184145 in to Apple's bug tracking system.
  • Help :: Search menu missing
    • Problem: If your preferred language in the Mac OS X System Preferences application is not English, Mac OS X will fail to add display the Help :: Search menu.
    • Solution: This is a Mac OS X bug, not a NeoOffice bug. Unfortunately, there is no workaround for this Apple bug so we must wait for Apple to fix this bug in a future system update.
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