Sierra, High Sierra, and Mojave Upgrade Issues

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This article describes known issues for running NeoOffice on macOS 10.12 Sierra, 10.13 High Sierra, and 10.14 Mojave. Follow us on Twitter @NeoOffice to get notified when we fix any Sierra, High Sierra, or Mojave issues.

[edit] Problems after upgrading to Sierra, High Sierra, or Mojave?

[edit] Step 1 - Download and install the latest version of NeoOffice

Only NeoOffice 2017 or higher will run on High Sierra and Mojave. To upgrade to the latest version of NeoOffice Professional Edition or NeoOffice from the Mac App Store, use the following steps:

[edit] Step 2 - If NeoOffice will not save or tells you to install a newer version, try these steps

If you already performed Step 1 above, then you likely have more than one version of NeoOffice installed on your machine.

To fix this problem, right-click or Control-click on the NeoOffice icon in the Dock while NeoOffice is still running. In the popup menu that appears, select the Options > Show in Finder menu item. A Finder window will appear. Quit NeoOffice, drag the NeoOffice application in that Finder window to the Trash, and empty the Trash.

[edit] Step 3 - If NeoOffice crashes or does not save, try these steps

The following steps will force NeoOffice to create new user preference files with default values:

  • Quit NeoOffice
  • NeoOffice Professional Edition:
    • In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
      ~/Library/Preferences/NeoOffice-4.0
    • Drag the selected NeoOffice-4.0 folder to the Trash
    • In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
      ~/Library/Preferences/NeoOffice-3.0
    • Drag the selected NeoOffice-4.0 folder to the Trash
  • NeoOffice Mac App Store:
    • In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
      ~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition-4.0
    • Drag the selected NeoOfficeSecureEdition-4.0 folder to the Trash
    • In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
      ~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition
    • Drag the selected NeoOfficeSecureEdition-4.0 folder to the Trash
  • Launch NeoOffice

[edit] Step 4 - If NeoOffice still has problems, try these steps

  • Quit NeoOffice
  • In the Finder, go to the /Applications/Utilities folder and launch the Terminal application
  • Copy the following commands into the Terminal window and press the Return key:
    defaults delete org.neooffice.NeoOffice
    defaults delete org.neooffice.NeoOfficeSecureEdition
  • Launch NeoOffice


[edit] Fixed bugs

  • NeoOffice would crash after closing a Calc document after copying cells containing a comment
  • When running on macOS High Sierra, the default file name would always be set to "Untitled" when exporting as PDF
  • When running on macOS High Sierra, emojis would be replaced by rectangles when exporting to PDF
  • When running on macOS High Sierra, NeoOffice would fail to open files on a remote SMB volume
  • NeoOffice would fail to open a file on a remote AFP volume when the file was open in NeoOffice on another machine
  • When running in full screen mode, exiting the versions browser would not repaint all of the document
  • When running on macOS High Sierra in full screen mode, exiting the versions browser would resize the window to be slightly shorter than the screen height
  • When running on macOS High Sierra in full screen mode, selecting the View > Full Screen menu item would set the window height to zero
  • When running a slideshow immediately after moving the presentation window to a different monitor, NeoOffice would display the slideshow underneath the presentation controller
  • When the font size combobox's arrow was clicked, NeoOffice would display the popup menu over part of the combobox
  • When selecting multiple lines of text within a cell in a Calc document, NeoOffice would fail to draw native highlighting over some of the selected text
  • NeoOffice would not save files if the "Always save as" preference had been changed to .docx, .xlsx, or .pptx before upgrading to NeoOffice 2017
  • When exporting as PDF, NeoOffice would use the incorrect symbol font in the PDF file
  • Dragging a slide within a presentation's "Slides" panel would fail
  • None of the buttons in the Line Spacing toolbar button's popup window could be selected
  • NeoOffice would would sometimes crash when quitting
  • NeoOffice would horizontally stretch grayscale images when exporting to PDF
  • NeoOffice would sometimes crash when saving JPEG images
  • NeoOffice would sometimes crash when entering text using some of the macOS Asian keyboard layouts
  • NeoOffice would crash when expanding a list of macros in some of the macro dialogs
  • NeoOffice would sometimes crash when closing a window after dragging text or other objects within the window
  • NeoOffice would sometimes crash during execution of a timer in the application's native event dispatching thread
  • NeoOffice would crash in 3 different cases in NeoOffice's underlying LibreOffice 4.4 Writer and Calc code
  • NeoOffice would crash due to RedHat bug #1409634
  • NeoOffice would sometimes crash when importing PDF documents
  • NeoOffice would sometimes crash when scrolling within a popup menu
  • NeoOffice would sometimes crash when editing a table in a Writer document
  • NeoOffice would crash due to LibreOffice bug #107975
  • NeoOffice would sometimes crash when copying bookmarks in a Writer document
  • NeoOffice would sometimes crash when a popup menu closed
  • NeoOffice would sometimes crash when opening a document that contains remote images
  • NeoOffice would crash due to LibreOffice bug #113591
  • NeoOffice would crash due to LibreOffice bug #92963
  • NeoOffice would sometimes crash when copying cells that contain comments in a Calc document
  • NeoOffice would sometimes crash when scrolling using a mouse wheel
  • NeoOffice would sometimes crash when selecting the File > Open menu item in a Writer document
  • NeoOffice would leak memory due to LibreOffice bug #88006
  • NeoOffice would crash due to LibreOffice bug #71097
  • NeoOffice would sometimes crash when undoing or redoing changes in cells that contain comments in a Calc document
  • NeoOffice would sometimes crash when autosaving documents
  • NeoOffice would sometimes crash when opening T602 image files
  • NeoOffice would crash due to LibreOffice bug #73294
  • NeoOffice would sometimes fail to save .docx files due to LibreOffice bugs #99273 and #102479
  • NeoOffice would crash due to LibreOffice bug #108612
  • NeoOffice would not display bullets instead of spaces when the View > Non-printing Characters menu item is checked in Writer
  • NeoOffice would sometimes crash when loading extensions that have been imported from older versions of NeoOffice
  • NeoOffice would sometimes crash when opening WPG drawing files
  • NeoOffice would sometimes crash when scrolling using a mouse wheel
  • NeoOffice would sometimes crash when dragging a table in a presentation document
  • NeoOffice would sometimes crash when printing
  • NeoOffice would sometimes crash when undoing or redoing changes in a Writer document
  • NeoOffice would sometimes crash when deleting a form field
  • NeoOffice needed a LibreOffice security patch for a security vulnerability that affects Calc documents
  • NeoOffice would leak memory due to several LibreOffice bugs
  • NeoOffice would crash due to LibreOffice bug #108887
  • NeoOffice would sometimes crash when dragging comments in a presentation document
  • NeoOffice would sometimes crash when opening a spreadsheet document
  • NeoOffice would not allow editing of comments in presentation documents
  • NeoOffice would sometimes crash when opening a word processing document
  • NeoOffice would sometimes crash when opening a .docx document
  • NeoOffice would sometimes crash when printing
  • NeoOffice would sometimes crash when opening HWP word processing files
  • NeoOffice would sometimes crash when selecting an image in a Writer document
  • NeoOffice would sometimes crash when loading your locale preferences
  • NeoOffice would sometimes crash when closing the Printer Options dialog
  • NeoOffice would sometimes crash when editing sections in a Writer document
  • NeoOffice would leak memory due to several LibreOffice bugs
  • NeoOffice would sometimes crash when repaginating a Writer document
  • NeoOffice would sometimes crash when saving a Writer document
  • NeoOffice would sometimes crash when pasting HTML tables into a Writer document
  • NeoOffice would sometimes crash when moving the cursor in a Writer document
  • NeoOffice would sometimes crash when clicking on a video while in a slideshow
  • NeoOffice needed three LibreOffice security patches for security vulnerabilities that affect several types of documents
  • NeoOffice would sometimes crash when closing a Calc document
  • NeoOffice would sometimes crash when Arabic text is set to full width alignment
  • NeoOffice would not display any kashida glyphs when Arabic text is set to full width alignment
  • NeoOffice would sometimes crash when opening SVG image files
  • NeoOffice would sometimes crash when selecting the Format > Page menu item
  • NeoOffice would sometimes crash when pasting content copied from NeoOffice
  • NeoOffice would sometimes leave thin horizontal lines in a Calc document when running on a Retina display after moving the selected cell back and forth off the right or left edges of the window
  • NeoOffice would sometimes crash when printing
  • NeoOffice would open a new Writer document when pressing the Command-N keys instead of opening the document type checked in the NeoOffice > Open at Launch menu
  • NeoOffice would leak memory due to several LibreOffice bugs
  • NeoOffice Professional Edition could not load Oracle's Java Development Kit (JDK) 9 or 10
  • NeoOffice would sometimes crash when opening and saving Impress documents
  • NeoOffice would sometimes crash when scrolling in a Calc document
  • NeoOffice would sometimes crash when quitting
  • NeoOffice would display a native save dialog that would default to saving to a .odt, .ods, or .odp file when saving .docx, .xlsx, and .pptx files
  • NeoOffice would sometimes crash when copying a table in a Writer document
  • NeoOffice would sometimes crash when building the list of available fonts for display in a popup window
  • NeoOffice would sometimes crash when loading a chart with the GL3D style in a Calc document
  • NeoOffice would sometimes crash when closing an Impress document
  • NeoOffice would sometimes crash when selecting the Format > Paragraph menu item in an Impress document
  • NeoOffice would fail to draw native buttons and listboxes when running on macOS Mojave
  • NeoOffice would would draw partially transparent system colors incorrectly when running on macOS Mojave
  • NeoOffice would sometimes crash when saving Writer documents
  • NeoOffice would sometimes crash when editing the page header or footer in Calc documents
  • NeoOffice would crash due to LibreOffice bug #90357
  • NeoOffice would leak memory due to several LibreOffice bugs
  • NeoOffice Professional Edition would fail to resume failed or cancelled update downloads
  • NeoOffice would draw some native controls (such as checkboxes, radio buttons, comboboxes, and listboxes) as active when NeoOffice was not the active application when running on macOS Mojave
  • NeoOffice would use white as the background color for toolbars and popup menus instead of light gray when running on macOS Mojave
  • NeoOffice would crash due to LibreOffice bugs #94225, #103359, #103788, and #108124
  • NeoOffice would sometimes crash when displaying the Navigator window in Writer
  • NeoOffice would sometimes crash when starting a slideshow in Impress
  • NeoOffice would sometimes crash when opening or editing Writer documents
  • NeoOffice would leak memory due to several LibreOffice bugs
  • NeoOffice would sometimes crash when printing a lengthy document in Writer
  • NeoOffice would display the incorrect color in numerous cases when running on macOS Mojave
  • When running on macOS Mojave, NeoOffice would freeze when dragging
  • NeoOffice would not display any of the Command-Option menu shortcuts that are in NeoOffice's underlying LibreOffice 4.4 code
  • When running in macOS Dark Mode, NeoOffice would display the incorrect text color while editing a comment in a Calc document that was previous saved by LibreOffice, by OpenOffice, or by NeoOffice not running in Dark Mode
  • When running in macOS Dark Mode, NeoOffice would display text in a selected tab in an inactive window as white instead of dark gray
  • NeoOffice would crash when printing certain documents in Writer

[edit] Unfixed bugs

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