NeoOffice 2017 Upgrade Issues

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(Custom starting page numbers are incorrect - Add steps for when a table is at the start of the first paragraph)
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(Goal seek fails when the variable cell is empty or is non-numeric - Add export chart to image file item)
 
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NeoOffice 2017 is based on the LibreOffice 4.4 code. Because earlier versions of NeoOffice were based on the much older OpenOffice 3.3 code, users may find NeoOffice behaves differently after upgrading to NeoOffice 2017. Below are the most common issues that we have seen after upgrading to NeoOffice 2017: NeoOffice 2017 is based on the LibreOffice 4.4 code. Because earlier versions of NeoOffice were based on the much older OpenOffice 3.3 code, users may find NeoOffice behaves differently after upgrading to NeoOffice 2017. Below are the most common issues that we have seen after upgrading to NeoOffice 2017:
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-{{bluebox|Request refund}} 
==Installation issues== ==Installation issues==
-{{:Sierra_and_High_Sierra_Upgrade_Issues}}+{{:Sierra, High Sierra, Mojave, and Catalina Upgrade Issues}}
==General issues== ==General issues==
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* In the {{window|Security Options and Warnings}} dialog that appears, uncheck the {{button|Command-click required to follow hyperlinks}} checkbox and press the {{button|OK}} button * In the {{window|Security Options and Warnings}} dialog that appears, uncheck the {{button|Command-click required to follow hyperlinks}} checkbox and press the {{button|OK}} button
* After the {{window|Security Options and Warnings}} dialog closes, press the {{button|OK}} button * After the {{window|Security Options and Warnings}} dialog closes, press the {{button|OK}} button
 +
 +==Dark Mode issues==
 +
 +{{bluebox|:Running_NeoOffice_in_Dark_Mode}}
 +
 +====Text in documents is black instead of white====
 +
 +When running in Dark Mode, text in documents will be white only if the text color is not set. If text is set to a specific color, NeoOffice will display that color.
 +
 +To unset text color in Calc documents, select some cells, select {{menu|Format}} > {{menu|Cell}} menu item. In the {{window|Character}} dialog that appears, select the {{button|Font Effects}} tab, set the {{button|Font color}} listbox to "Automatic", and press the {{button|OK}} button.
 +
 +To unset text color in Writer or Impress documents, select some text, select {{menu|Format}} > {{menu|Character}} menu item. In the {{window|Character}} dialog that appears, select the {{button|Font Effects}} tab, set the {{button|Font color}} listbox to "Automatic", and press the {{button|OK}} button.
==Writer issues== ==Writer issues==
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* Move the cursor into the first paragraph of your document. If a table is at the start of the first paragraph, insert a new blank line before the table by moving the cursor to the beginning of the top left cell in the table and then pressing the {{key|Return}} key, and then move the cursor to the new blank line. * Move the cursor into the first paragraph of your document. If a table is at the start of the first paragraph, insert a new blank line before the table by moving the cursor to the beginning of the top left cell in the table and then pressing the {{key|Return}} key, and then move the cursor to the new blank line.
* Select the {{menu|Format}} > {{menu|Paragraph}} menu item * Select the {{menu|Format}} > {{menu|Paragraph}} menu item
-* In the {{window|Paragraph}} dialog that appears, select to {{button|Text Flow}} tab and then, in the {{menu|Breaks}} section, check the {{button|Insert}} and the {{button|With page style}} checkboxes, enter the custom starting page number in the {{section|Page number}} field, and press the {{button|OK}} button+* In the {{window|Paragraph}} dialog that appears, select the {{button|Text Flow}} tab and then, in the {{menu|Breaks}} section, check the {{button|Insert}} and the {{button|With page style}} checkboxes, enter the custom starting page number in the {{section|Page number}} field, and press the {{button|OK}} button
* If you have any page breaks in your document, move the cursor into the first paragraph after a page break and repeat the preceding 2 steps * If you have any page breaks in your document, move the cursor into the first paragraph after a page break and repeat the preceding 2 steps
* Save your document * Save your document
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* Set the {{prefName|Grid lines}} listbox to {{button|Show on colored cells}} * Set the {{prefName|Grid lines}} listbox to {{button|Show on colored cells}}
* Press the {{button|OK}} button * Press the {{button|OK}} button
 +
 +====Goal seek fails when the variable cell is empty or is non-numeric====
 +
 +The LibreOffice 4.4 code used by NeoOffice 2017 only processes variable cells that are set to a numeric value. If a variable cell is empty or contains text or a formula, goal seek will fail.
 +
 +To stop goal seek from failing, you will need to set each variable cell's value to a numeric value such as '''0''' before you select the {{menu|Tools}} > {{menu|Goal Seek}} menu item.
 +
 +====No menu item to export a chart to an image file====
 +
 +In the LibreOffice 4.4 code used by NeoOffice 2017, exporting a chart to an image file can no longer be done using the {{menu|File}} > {{menu|Export}} menu item.
 +
 +To export a chart to an image file, right-click or Control-click on a chart and, in the popup menu that appears, select the {{menu|Export as Image}} menu item. Then, in the {{window|Save}} dialog that appears, select the desired image format in the {{prefName|File type}} listbox.
==Macro and extension issues== ==Macro and extension issues==

Current revision

Contents


NeoOffice 2017 is based on the LibreOffice 4.4 code. Because earlier versions of NeoOffice were based on the much older OpenOffice 3.3 code, users may find NeoOffice behaves differently after upgrading to NeoOffice 2017. Below are the most common issues that we have seen after upgrading to NeoOffice 2017:

[edit] Installation issues

[edit] Step 1 - Download and install the latest version of NeoOffice

Only NeoOffice 2017 or higher will run on High Sierra, Mojave, and Catalina. To upgrade to the latest version of NeoOffice, use the following steps:

[edit] Step 2 - If NeoOffice cannot save, try these steps

If you see the dialog shown in the screen snapshot to the right when you edit or try to save a document, then the problem is that you have launched NeoOffice Viewer. NeoOffice Viewer can only view files and cannot save documents.

To fix this problem, right-click or Control-click on the NeoOffice icon in the Dock while NeoOffice Viewer is still running. In the popup menu that appears, select the Options > Show in Finder menu item. A Finder window will appear. Quit NeoOffice, drag the NeoOffice application in that Finder window to the Trash, and empty the Trash.

If you have not already installed NeoOffice Professional Edition or Classic Edition or NeoOffice from the Mac App Store, install either now using the steps in Step 1 above.

[edit] Step 3 - If NeoOffice tells you to install a newer version, try these steps

If your web browser displays a page telling you to install a newer version of NeoOffice whenever you launch NeoOffice, then you have an old version of NeoOffice Professional Edition or Classic Edition installed on your machine.

To fix this problem, right-click or Control-click on the NeoOffice icon in the Dock while NeoOffice is still running. In the popup menu that appears, select the Options > Show in Finder menu item. A Finder window will appear. Quit NeoOffice, drag the NeoOffice application in that Finder window to the Trash, and empty the Trash.

If you have not already installed NeoOffice Professional Edition or Classic Edition or NeoOffice from the Mac App Store, install either now using the steps in Step 1 above.

[edit] Step 4 - If the Mac App Store tells you that NeoOffice is already installed, try these steps

If Apple's App Store application displays a dialog that says that NeoOffice is already installed, then you have an old version of NeoOffice Professional Edition or Classic Edition installed on your machine.

To fix this problem, open a Finder window and go to the /Applications folder. Drag the NeoOffice application in that Finder window to the Trash, and empty the Trash. Then, go back to Apple's App Store application and click on the download icon to install NeoOffice.

[edit] Step 5 - If NeoOffice crashes or does not save, try these steps

The following steps will force NeoOffice to create new user preference files with default values:

  • Quit NeoOffice
  • NeoOffice Professional Edition:
    • In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
      ~/Library/Preferences/NeoOffice-4.0
    • Drag the selected NeoOffice-4.0 folder to the Trash
    • In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
      ~/Library/Preferences/NeoOffice-3.0
    • Drag the selected NeoOffice-4.0 folder to the Trash
  • NeoOffice Mac App Store:
    • In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
      ~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition-4.0
    • Drag the selected NeoOfficeSecureEdition-4.0 folder to the Trash
    • In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
      ~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition
    • Drag the selected NeoOfficeSecureEdition-4.0 folder to the Trash
  • Launch NeoOffice

[edit] Step 6 - If NeoOffice still has problems, try these steps

  • Quit NeoOffice
  • In the Finder, go to the /Applications/Utilities folder and launch the Terminal application
  • Copy the following commands into the Terminal window and press the Return key:
    defaults delete org.neooffice.NeoOffice
    defaults delete org.neooffice.NeoOfficeSecureEdition
  • Launch NeoOffice

[edit] General issues

[edit] Hyperlinks do not open when clicked

In the LibreOffice 4.4 code used by NeoOffice 2017 (as well as all recent versions of OpenOffice and LibreOffice) hyperlinks only open when clicked while the Command key is pressed (Command-click).

To open hyperlinks with only a click, use the following steps:

  • Select the NeoOffice > Preferences menu item
  • In the Options dialog that appears, select the NeoOffice > Security item and then press the Options button
  • In the Security Options and Warnings dialog that appears, uncheck the Command-click required to follow hyperlinks checkbox and press the OK button
  • After the Security Options and Warnings dialog closes, press the OK button

[edit] Dark Mode issues

We have added a new feature in NeoOffice 2017 for macOS Mojave users: Dark Mode. To disable this feature, check the NeoOffice > Mac Options > Disable Dark Mode menu item.

[edit] Text in documents is black instead of white

When running in Dark Mode, text in documents will be white only if the text color is not set. If text is set to a specific color, NeoOffice will display that color.

To unset text color in Calc documents, select some cells, select Format > Cell menu item. In the Character dialog that appears, select the Font Effects tab, set the Font color listbox to "Automatic", and press the OK button.

To unset text color in Writer or Impress documents, select some text, select Format > Character menu item. In the Character dialog that appears, select the Font Effects tab, set the Font color listbox to "Automatic", and press the OK button.

[edit] Writer issues

[edit] Mail merge adds blank pages when printing

When printing some mail merge documents that were saved in NeoOffice 2015 or earlier, the LibreOffice 4.4 code used by NeoOffice 2017 may insert blank pages in the printed output.

To stop the insertion of blank pages when printing, use the following steps:

  • While in your mail merge document, select the NeoOffice > Preferences menu item
  • In the Options dialog that appears, select the NeoOffice Writer > Print item and then uncheck the Print automatically inserted blank pages checkbox and press the OK button
  • Save your mail merge document

[edit] Custom starting page numbers are incorrect

When opening some documents that have custom starting page numbers that were saved in NeoOffice 2015 or earlier, the LibreOffice 4.4 code used by NeoOffice 2017 may display the incorrect page number.

To correct the custom starting page numbers, use the following steps:

  • Move the cursor into the first paragraph of your document. If a table is at the start of the first paragraph, insert a new blank line before the table by moving the cursor to the beginning of the top left cell in the table and then pressing the Return key, and then move the cursor to the new blank line.
  • Select the Format > Paragraph menu item
  • In the Paragraph dialog that appears, select the Text Flow tab and then, in the Breaks section, check the Insert and the With page style checkboxes, enter the custom starting page number in the Page number field, and press the OK button
  • If you have any page breaks in your document, move the cursor into the first paragraph after a page break and repeat the preceding 2 steps
  • Save your document

[edit] Spreadsheet issues

[edit] Spreadsheet formulas display #VALUE! instead of a number

If a mathmatical formula references any cells that contain spaces or other non-numeric characters, the LibreOffice 4.4 code used by NeoOffice 2017 (as well as all recent versions of OpenOffice and LibreOffice) will display #VALUE!. In contrast, the OpenOffice 3.3 code used by earlier versions of NeoOffice would behave as if such cells were empty cells.

To stop the display of #VALUE!, there are two options:

  1. Put each cell reference in a mathematical formula into the N() function. The N() function will return 0 if the cell reference is non-numeric which is very similar to the OpenOffice 3.3 behavior.
  2. Delete cells with spaces or other non-numeric characters that are referenced by any mathematical formulas in your spreadsheet. You can delete most of the cells with spaces or other non-numeric characters using the following steps:
    • Select the cell range which contains text strings
    • Choose the Edit menu then the Find & Replace… sub-menu
    • In the Find & Replace window, enter "^.*[^0-9\-.,].*$" (without quotes) in the Search For field
    • Set the Replace With field to empty
    • Click Other options or More options button
    • Check the Regular expressions checkbox
    • Set the Search in listbox to Values
    • Press the Replace All button

[edit] Deleting a cell in a spreadsheet always displays a dialog

To stop the display of this dialog, use the following steps:

  • While in a Calc document, select the NeoOffice > Preferences menu item
  • In the Options dialog that appears, select the NeoOffice Calc > Compatibility item
  • Set the Key Bindings listbox to OpenOffice.org legacy
  • Press the OK button

[edit] No grid lines in spreadsheet cells that have a background color

The LibreOffice 4.4 code used by NeoOffice 2017 draws the cell background color on top of grid lines. In contrast, the OpenOffice 3.3 code used by earlier versions of NeoOffice would draw grid lines on top of the cell background color.

To display grid lines in cells that have a background color, use the following steps:

  • While in a Calc document, select the NeoOffice > Preferences menu item
  • In the Options dialog that appears, select the NeoOffice Calc > View item
  • Set the Grid lines listbox to Show on colored cells
  • Press the OK button

[edit] Goal seek fails when the variable cell is empty or is non-numeric

The LibreOffice 4.4 code used by NeoOffice 2017 only processes variable cells that are set to a numeric value. If a variable cell is empty or contains text or a formula, goal seek will fail.

To stop goal seek from failing, you will need to set each variable cell's value to a numeric value such as 0 before you select the Tools > Goal Seek menu item.

[edit] No menu item to export a chart to an image file

In the LibreOffice 4.4 code used by NeoOffice 2017, exporting a chart to an image file can no longer be done using the File > Export menu item.

To export a chart to an image file, right-click or Control-click on a chart and, in the popup menu that appears, select the Export as Image menu item. Then, in the Save dialog that appears, select the desired image format in the File type listbox.

[edit] Macro and extension issues

[edit] The Tools > Macros > Record Macro menu item is disabled

In the LibreOffice 4.4 code used by NeoOffice 2017, recording macros is disabled by default.

To enable recording macros, use the following steps:

  • Select the NeoOffice > Preferences menu item
  • In the Options dialog that appears, select the NeoOffice > Advanced item, check the Enable macro recording checkbox, and press the OK button

[edit] Macros and extensions that worked in NeoOffice 2015 do not work in NeoOffice 2017

The macro runtime and extension APIs in the LibreOffice 4.4 code used by NeoOffice 2017 contains many security and syntax changes from the very old OpenOffice 3.1.1 code used by NeoOffice 2015. Because of these LibreOffice changes, many macros and extensions that worked in NeoOffice 2015 and earlier versions may no longer work in NeoOffice 2017.

It may not be possible or practical to rewrite macros or extensions written for NeoOffice 2015 to work in NeoOffice 2017. In such cases, the following options are available:


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