Troubleshooting Tips

From NeoWiki

There are several common sources of problems that cause crashes or sub-optimal performance in NeoOffice. This page collects some common problems and tips to help narrow down the cause, or in some cases even fix, the problem.

Contents 1 NeoOffice fails to start, or crashes during startup or right after starting 2 NeoOffice crashes randomly 3 Crashing in the font dropdown 4 Performance

NeoOffice fails to start, or crashes during startup or right after starting

• Check the Console.log (via /Applications/Utilities/Console.app) for messages about Java, soffice.bin, or NeoOffice
• Check to see if you are running the most up-to-date version of Java 1.4.2
  • Open the Terminal (/Applications/Utilities/Terminal.app) and type the following and then press return:
    

    java -version

    • Mac OS X 10.3.9:
      

      java version "1.4.2_09"
      

Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_09-233)

Java HotSpot(TM) Client VM (build 1.4.2-56, mixed mode)

• • • Mac OS X 10.4.3:
      

      need a 10.4.3 user to paste the results here
      

between the nowiki tags

• Check for a corrupt Java 1.4.2 installation (how?)
• Check for a corrupt font
  • Mac OS X 10.3.x:
  • Mac OS X 10.4.x: Use Font Book (how?)

NeoOffice crashes randomly

There are many possible causes

• Haxies (disable, or add Neo to the exclusions list for each haxie)

Crashing in the font dropdown

• Corrupt font
  • Check for a corrupt font and disable
    • Mac OS X 10.3.x:
    • Mac OS X 10.4.x: Use Font Book (how?)

Performance

• Background processes
  • Seti
  • others
• OpenOffice.org 2.0
  • fonts
    • don't use the .app package; use Start OpenOffice.org and the "stand-alone" OOo2 instead (may not fix it?)
    • reboot before using NeoOffice to clear the extra fonts