El Capitan and Sierra Upgrade Issues

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This article describes known issues for running NeoOffice on Mac OS X 10.11 El Capitan. Follow us on Twitter @NeoOffice to get notified when we fix any El Capitan issues.

Contents

Problems after upgrading to El Capitan?

Step 1 - Download and install the latest version of NeoOffice

  • NeoOffice Mac App Store users:
    • Ensure that Apple's App Store application has installed NeoOffice 2015 by launching Apple's App Store application and doing these steps
    • Install the latest test patch for NeoOffice 2015
    • If NeoOffice does not launch or NeoOffice Free Edition launches, we recommend that you try the following steps. These steps will force Apple's App Store application to redownload NeoOffice:
      • Quit NeoOffice
      • Move NeoOffice to the Trash and empty the Trash
      • Reboot your machine (note: this step is very important because if you do not reboot, the steps below may not work)
      • Launch Apple's App Store application, select the Store > Sign In menu item, and login using your Apple iTunes account
      • In the App Store application, click on the "Purchases" icon and press the "Install" button to the right of NeoOffice
      • Wait for NeoOffice to finish downloading before you try to launch NeoOffice

Step 2 - If NeoOffice crashes or does not save, try these steps

  • Quit NeoOffice
  • In the Finder, go to the /Applications/Utilities folder and launch the Terminal application
  • Copy the following commands into the Terminal window and press the Return key:
    defaults delete org.neooffice.NeoOffice
    defaults delete org.neooffice.NeoOfficeSecureEdition
  • Launch NeoOffice

Step 3 - If NeoOffice still has problems, try these steps

The following steps will force NeoOffice to create new user preference files with default values:

  • Quit NeoOffice
  • NeoOffice Classic Edition users:
    • In the Finder, go to the /Applications/Utilities folder and launch the Terminal application
    • Copy the following command into the Terminal window and press the Return key:
      open ~/Library/Preferences/NeoOffice-3.0
    • A new Finder window should open. Rename the selected NeoOffice-3.0 folder by pressing the Return key, changing the folder name, and pressing the Return key again.
  • NeoOffice Mac App Store users:
    • Copy the following command into the Terminal window and press the Return key:
      open ~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition
    • A new Finder window should open. Rename the selected NeoOfficeSecureEdition folder by pressing the Return key, changing the folder name, and pressing the Return key again.
  • Launch NeoOffice

Step 4 - If NeoOffice displays question marks or boxes instead of text, try these steps

Find and remove any fonts that are incompatible with OS X El Capitan using the following steps:

  • In the Finder, go to the /Applications folder and launch the Font Book application
  • In the Font Book application window, select all fonts by selecting the All Fonts item in the left column
  • In the Font Book application window, click on a font in the middle column, select the Edit > Select All menu item, and then select the File > Validate Fonts menu item
  • In the Font Validation window that appears, select any fonts that that are marked in red or yellow and press the "Remove Checked" button

If NeoOffice still displays question marks or boxes instead of text after doing the above steps, change the font to one of Apple's fonts that can display the language of your text using the following steps:

  • Select some text in the document that displays as question marks or boxes
  • Right-click or Control-click on the selected text
  • In the popup menu that appears, select the Font menu itme, and then select one of the following fonts:
    • Arabic - Geeza Pro
    • Chinese - Heiti SC
    • Hebrew - Lucida Grande
    • Indic - Davanagari
    • Japanese - Hiragino Kaku Gothic

Fixed bugs

  • NeoOffice would hang when opening a new window while in full screen mode.
  • Typing text in a full screen mode window would fail.

Unfixed bugs

Send us a bug report

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