El Capitan and Sierra Upgrade Issues

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This article describes known issues for running NeoOffice on Mac OS X 10.11 El Capitan. Follow us on Twitter @NeoOffice to get notified when we fix any El Capitan issues.

Problems after upgrading to El Capitan?

Step 1 - Download and install the latest version of NeoOffice

  • NeoOffice Mac App Store users:
    • Ensure that Apple's App Store application has installed NeoOffice 2015 by launching Apple's App Store application and doing these steps
    • Install the latest test patch for NeoOffice 2015
    • If NeoOffice does not launch or NeoOffice Free Edition launches, we recommend that you try the following steps. These steps will force Apple's App Store application to redownload NeoOffice:
      • Quit NeoOffice if it is running
      • Move NeoOffice to the Trash and empty the Trash
      • Reboot your machine (note: this step is very important because if you do not reboot, the steps below may not work)
      • Launch Apple's App Store application, select the Store :: Sign In menu, and login using your Apple iTunes account
      • In the App Store application, click on the "Purchases" icon and press the "Install" button to the right of NeoOffice
      • Wait for NeoOffice to finish downloading before you try to launch NeoOffice

Step 2 - If NeoOffice does not launch, displays an error when saving documents, or has any new bugs immediately after doing the above steps, we recommend deleting NeoOffice's preferences files using the following steps

These steps will force NeoOffice to create new preference files with default values:

  • Quit NeoOffice
  • NeoOffice Mac App Store users:
    • Launch the /Applications/Utilities/Terminal application, copy the following commands into the Terminal window, and press the Return key:
      open ~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition
      defaults delete org.neooffice.NeoOfficeSecureEdition
    • A new Finder window should open. Rename the selected NeoOfficeSecureEdition folder by pressing the Return key, editing the folder name, and pressing the Return key again.
  • NeoOffice Classic Edition users:
    • Launch the /Applications/Utilities/Terminal application, copy the following commands into the Terminal window, and press the Return key:
      open ~/Library/Preferences/NeoOffice-3.0
      defaults delete org.neooffice.NeoOffice
    • A new Finder window should open. Rename the selected NeoOffice-3.0 folder by pressing the Return key, editing the folder name, and pressing the Return key again.
  • Launch NeoOffice

Step 3 - If NeoOffice displays question marks or boxes instead of text, some of your fonts may be incompatible with OS X El Capitan

To stop NeoOffice from using incompatible fonts, find and remove any fonts that are incompatible with OS X El Capitan using the following steps:

  • Quit NeoOffice and launch the /Applications/Font Book application
  • In the Font Book application window, select all fonts by selecting the All Fonts item in the left column
  • In the Font Book application window, click on a font in the middle column, select the Edit :: Select All menu, and then select the File :: Validate Fonts menu
  • In the Font Validation window that appears, select any fonts that that are marked in red or yellow and press the "Remove Checked" button

If NeoOffice still displays question marks or boxes instead of text after doing the above steps, change the font to one of Apple's fonts that can display the language of your text using the following steps:

  • Select some text in the document that displays as question marks or boxes
  • Right-click or Control-click on the selected text
  • In the popup menu that appears, select the Font menu, and then select one of the following fonts:
    • Arabic - Geeza Pro
    • Chinese - Heiti SC
    • Hebrew - Lucida Grande
    • Indic - Davanagari
    • Japanese - Hiragino Kaku Gothic

Fixed bugs

  • NeoOffice would hang when opening a new window while in full screen mode.
  • Typing text in a full screen mode window would fail.

Unfixed bugs

Send us a bug report

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