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El Capitan and Sierra Upgrade Issues
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| Revision as of 14:32, 17 September 2015 (edit) ( | contribs) (Update Mac App Store version) ← Previous diff |
Revision as of 22:31, 30 September 2015 (edit) (undo) ( | contribs) (→Step 1 - Download and install the latest version of NeoOffice - Enable test patch links) Next diff → |
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| **Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2015 Classic Edition] if you are running an older version of NeoOffice | **Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2015 Classic Edition] if you are running an older version of NeoOffice | ||
| <!--**Install the [http://www.neooffice.org/neojava/oldpatch.php latest patch for NeoOffice 2015 Classic Edition]--> | <!--**Install the [http://www.neooffice.org/neojava/oldpatch.php latest patch for NeoOffice 2015 Classic Edition]--> | ||
| - | + | **Install the latest [http://nick.neooffice.org/test/NeoOffice-2015_Classic_Edition-Test-1-Intel.dmg test patch for NeoOffice 2015 Classic Edition] | |
| **Install [http://www.neooffice.org/neojava/javadownload.php Java SE Development Kit (JDK) from Oracle]. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work. | **Install [http://www.neooffice.org/neojava/javadownload.php Java SE Development Kit (JDK) from Oracle]. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work. | ||
| + | |||
| *'''NeoOffice Mac App Store users:''' | *'''NeoOffice Mac App Store users:''' | ||
| **Ensure that Apple's App Store application has installed NeoOffice 2015 by launching Apple's App Store application and [https://support.apple.com/kb/PH11502 doing these steps] | **Ensure that Apple's App Store application has installed NeoOffice 2015 by launching Apple's App Store application and [https://support.apple.com/kb/PH11502 doing these steps] | ||
| - | + | ** Install the [http://nick.neooffice.org/test/NeoOffice-2015-Test-1-Intel.dmg latest test patch for NeoOffice 2015] | |
| + | ** If NeoOffice does not launch or NeoOffice Free Edition launches, we recommend that you try the following steps. These steps will force Apple's App Store application to redownload NeoOffice: | ||
| ***Quit NeoOffice if it is running | ***Quit NeoOffice if it is running | ||
| ***Move NeoOffice to the Trash and empty the Trash | ***Move NeoOffice to the Trash and empty the Trash | ||
Revision as of 22:31, 30 September 2015
This article describes known issues for running NeoOffice on Mac OS X 10.11 El Capitan. Follow us on Twitter @NeoOffice to get notified when we fix any El Capitan issues.
Problems after upgrading to El Capitan?
Step 1 - Download and install the latest version of NeoOffice
- NeoOffice Classic Edition users:
- Install NeoOffice 2015 Classic Edition if you are running an older version of NeoOffice
- Install the latest test patch for NeoOffice 2015 Classic Edition
- Install Java SE Development Kit (JDK) from Oracle. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work.
- NeoOffice Mac App Store users:
- Ensure that Apple's App Store application has installed NeoOffice 2015 by launching Apple's App Store application and doing these steps
- Install the latest test patch for NeoOffice 2015
- If NeoOffice does not launch or NeoOffice Free Edition launches, we recommend that you try the following steps. These steps will force Apple's App Store application to redownload NeoOffice:
- Quit NeoOffice if it is running
- Move NeoOffice to the Trash and empty the Trash
- Reboot your machine (note: this step is very important because if you do not reboot, the steps below may not work)
- Launch Apple's App Store application, select the Store :: Sign In menu, and login using your Apple iTunes account
- In the App Store application, click on the "Purchases" icon and press the "Install" button to the right of NeoOffice
- Wait for NeoOffice to finish downloading before you try to launch NeoOffice
Step 2 - If NeoOffice does not launch, displays an error when saving documents, or has any new bugs immediately after doing the above steps, we recommend deleting NeoOffice's preferences files using the following steps
These steps will force NeoOffice to create new preference files with default values:
- Quit NeoOffice
- NeoOffice Mac App Store users:
- Launch the /Applications/Utilities/Terminal application, copy the following commands into the Terminal window, and press the Return key:
open ~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition
defaults delete org.neooffice.NeoOfficeSecureEdition - A new Finder window should open. Rename the selected NeoOfficeSecureEdition folder by pressing the Return key, editing the folder name, and pressing the Return key again.
- Launch the /Applications/Utilities/Terminal application, copy the following commands into the Terminal window, and press the Return key:
- NeoOffice Classic Edition users:
- Launch the /Applications/Utilities/Terminal application, copy the following commands into the Terminal window, and press the Return key:
open ~/Library/Preferences/NeoOffice-3.0
defaults delete org.neooffice.NeoOffice - A new Finder window should open. Rename the selected NeoOffice-3.0 folder by pressing the Return key, editing the folder name, and pressing the Return key again.
- Launch the /Applications/Utilities/Terminal application, copy the following commands into the Terminal window, and press the Return key:
- Launch NeoOffice
Fixed bugs
- NeoOffice would hang when opening a new window while in full screen mode.
- Typing text in a full screen mode window would fail.
