How to Report Problems with NeoOffice

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==Known Issues with NeoOffice== ==Known Issues with NeoOffice==
-Patrick Luby maintains a [http://www.planamesa.com/neojava/features.php#bugs brief list] of "known problems." That page covers features found in [[OpenOffice.org|OpenOffice.org]] that are still missing from NeoOffice.+Known issues with NeoOffice can be found in
- +* [[NeoOffice Download and Installation Issues]] - issues with installation, patch updates, and first launch of the application
-Other known issues with NeoOffice can be found in+
-* [[NeoOffice Installation Issues]] - issues with installation, patch updates, and first launch of the application+
* [[Troubleshooting Tips]] - causes of common Mac OS X-related problems that affect NeoOffice * [[Troubleshooting Tips]] - causes of common Mac OS X-related problems that affect NeoOffice
-* [http://bugzilla.neooffice.org NeoOffice Bugzilla] (''be sure to select '''NeoOffice''' from the '''Project''' menu when querying the bug database'')+<!--* [http://bugzilla.neooffice.org NeoOffice Bugzilla] (''be sure to select '''NeoOffice''' from the '''Project''' menu when querying the bug database'')-->
* NeoOffice [http://trinity.neooffice.org/modules.php?name=Forums&file=viewforum&f=7 Support forum] * NeoOffice [http://trinity.neooffice.org/modules.php?name=Forums&file=viewforum&f=7 Support forum]
* NeoOffice [http://trinity.neooffice.org/modules.php?name=Forums&file=viewforum&f=6 Testing forum] * NeoOffice [http://trinity.neooffice.org/modules.php?name=Forums&file=viewforum&f=6 Testing forum]
-Please search for your issues before posting to the Support forum. The Testing forum is used for providing feedback on new patches and alpha and beta versions of NeoOffice; issues with released versions are handled in the Support forum.+Please search for your issues before posting to the Support forum. The Testing forum is used for providing feedback on alpha and beta versions of NeoOffice; issues with released versions are handled in the Support forum.
'''N.B.''' NeoOffice shares all the bugs and limitations of [[OpenOffice.org|OpenOffice.org]], so any issue in the [http://www.openoffice.org/issues/query.cgi OpenOffice.org IssueZilla] will also be a known issue with NeoOffice. '''N.B.''' NeoOffice shares all the bugs and limitations of [[OpenOffice.org|OpenOffice.org]], so any issue in the [http://www.openoffice.org/issues/query.cgi OpenOffice.org IssueZilla] will also be a known issue with NeoOffice.

Revision as of 20:54, 16 August 2012

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Contents

Known Issues with NeoOffice

Known issues with NeoOffice can be found in

Please search for your issues before posting to the Support forum. The Testing forum is used for providing feedback on alpha and beta versions of NeoOffice; issues with released versions are handled in the Support forum.

N.B. NeoOffice shares all the bugs and limitations of OpenOffice.org, so any issue in the OpenOffice.org IssueZilla will also be a known issue with NeoOffice.

Reporting Problems with NeoOffice

If you want to report problems, please submit them to the NeoOffice Support forum. For more detailed information about how to properly report a bug, attach a crash log, sample of a hang, or problematic document to a bug post, and what happens next with your bug, please visit the Guide to NeoOffice Bugs.

The forum on trinity can also be used to discuss problems.

Bugs in OpenOffice.org code

If Patrick or another developer replies that the problem is with the underlying OpenOffice.org code, report the problem in the OpenOffice.org IssueZilla to ensure the OpenOffice.org coders fix the problem! See here for details. For purposes of the Found in version: field in IssueZilla, NeoOffice 3.0.x is the equivalent of OpenOffice.org 3.0.x.

After you file a bug in the OOo IssueZilla, please paste its URL into the comments of your NeoOffice forum post; the developers and QA will often follow the progress of the OOo bug.

Bugs in WordPerfect import

Similarly, if you have an issue with the result of the import of a WordPerfect document—bold is missing, table messed up, etc.—this is a problem with the libwpd and WriterPerfect libraries and should be reported in the libwpd Bugzilla.

Bug Filing Guide

We are developing a guide to filing a good bug in the forums. If you have suggestions, please contribute on the Guide to NeoOffice Bugs page.


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