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El Capitan and Sierra Upgrade Issues
From NeoWiki
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| Revision as of 21:21, 20 October 2016 (edit) ( | contribs) (→Problems after upgrading to El Capitan or Sierra? - Remove font problems that no longer occur) ← Previous diff |
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| ====Step 1 - Download and install the latest version of NeoOffice==== | ====Step 1 - Download and install the latest version of NeoOffice==== | ||
| - | *'''NeoOffice Classic Edition | + | *'''NeoOffice Classic Edition:''' |
| **Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2015.10 Classic Edition] if you are running an older version of NeoOffice | **Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2015.10 Classic Edition] if you are running an older version of NeoOffice | ||
| <!--**Install the [http://nick.neooffice.org/test/NeoOffice-2015.10_Classic_Edition-Patch-0-Test-1-Intel.dmg latest test patch for NeoOffice 2015.10 Classic Edition]--> | <!--**Install the [http://nick.neooffice.org/test/NeoOffice-2015.10_Classic_Edition-Patch-0-Test-1-Intel.dmg latest test patch for NeoOffice 2015.10 Classic Edition]--> | ||
| Line 10: | Line 10: | ||
| **If the NeoOffice download or installation fails, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Downloading_NeoOffice_Classic_Edition_from_our_website|these steps]]. | **If the NeoOffice download or installation fails, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Downloading_NeoOffice_Classic_Edition_from_our_website|these steps]]. | ||
| - | *'''NeoOffice Mac App Store | + | *'''NeoOffice Mac App Store:''' |
| **Ensure that Apple's App Store application has installed NeoOffice 2015.10 by launching Apple's App Store application and [https://support.apple.com/kb/PH25935 doing these steps] | **Ensure that Apple's App Store application has installed NeoOffice 2015.10 by launching Apple's App Store application and [https://support.apple.com/kb/PH25935 doing these steps] | ||
| <!--** Install the [http://nick.neooffice.org/test/NeoOffice-2015.10-Patch-0-Test-1-Intel.dmg latest test patch for NeoOffice 2015.10]--> | <!--** Install the [http://nick.neooffice.org/test/NeoOffice-2015.10-Patch-0-Test-1-Intel.dmg latest test patch for NeoOffice 2015.10]--> | ||
| Line 18: | Line 18: | ||
| The following steps will force NeoOffice to create new user preference files with default values: | The following steps will force NeoOffice to create new user preference files with default values: | ||
| *'''Quit NeoOffice''' | *'''Quit NeoOffice''' | ||
| - | *'''NeoOffice Classic Edition | + | *'''NeoOffice Classic Edition:''' |
| **In the Finder, select the {{prefName|Go}} > {{prefName|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt>~/Library/Preferences/NeoOffice-3.0</tt> | **In the Finder, select the {{prefName|Go}} > {{prefName|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt>~/Library/Preferences/NeoOffice-3.0</tt> | ||
| **Drag the selected <tt>NeoOffice-3.0</tt> folder to the Trash | **Drag the selected <tt>NeoOffice-3.0</tt> folder to the Trash | ||
| - | *'''NeoOffice Mac App Store | + | *'''NeoOffice Mac App Store:''' |
| **In the Finder, select the {{prefName|Go}} > {{prefName|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt>~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition</tt> | **In the Finder, select the {{prefName|Go}} > {{prefName|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt>~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition</tt> | ||
| **Drag the selected <tt>NeoOfficeSecureEdition</tt> folder to the Trash | **Drag the selected <tt>NeoOfficeSecureEdition</tt> folder to the Trash | ||
Revision as of 21:30, 20 October 2016
This article describes known issues for running NeoOffice on OS X 10.11 El Capitan and macOS 10.12 Sierra. Follow us on Twitter @NeoOffice to get notified when we fix any El Capitan or Sierra issues.
Contents |
Problems after upgrading to El Capitan or Sierra?
Step 1 - Download and install the latest version of NeoOffice
- NeoOffice Classic Edition:
- Install NeoOffice 2015.10 Classic Edition if you are running an older version of NeoOffice
- Install Java SE Development Kit (JDK) from Oracle. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work.
- If the NeoOffice download or installation fails, we recommend that you try these steps.
- NeoOffice Mac App Store:
- Ensure that Apple's App Store application has installed NeoOffice 2015.10 by launching Apple's App Store application and doing these steps
- If NeoOffice does not launch or NeoOffice Viewer launches, we recommend that you try these steps.
Step 2 - If NeoOffice crashes or does not save, try these steps
The following steps will force NeoOffice to create new user preference files with default values:
- Quit NeoOffice
- NeoOffice Classic Edition:
- In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
~/Library/Preferences/NeoOffice-3.0 - Drag the selected NeoOffice-3.0 folder to the Trash
- In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
- NeoOffice Mac App Store:
- In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition - Drag the selected NeoOfficeSecureEdition folder to the Trash
- In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
- Launch NeoOffice
Step 3 - If NeoOffice still has problems, try these steps
- Quit NeoOffice
- In the Finder, go to the /Applications/Utilities folder and launch the Terminal application
- Copy the following commands into the Terminal window and press the Return key:
defaults delete org.neooffice.NeoOffice
defaults delete org.neooffice.NeoOfficeSecureEdition - Launch NeoOffice
Fixed bugs
Sierra bugs:
- NeoOffice would draw default buttons as unpressed, non-default buttons
- NeoOffice would hang when selecting the File > Browse All Versions menu item
- When scrolling using the trackpad, NeoOffice would react much more sensitively than it did on earlier versions of OS X
- When creating a new database in the Database Wizard, the Mac App Store version of NeoOffice would crash
- macOS would display an internal error dialog on some computers after selecting a menu item in NeoOffice
El Capitan bugs:
- NeoOffice would hang when opening a new window while in full screen mode
- Typing text in a full screen mode window would fail
- NeoOffice would ignore most keystrokes when typing many common Indic language words
- Any color settings for changes in Writer documents that were set to By author or [None] would be unset when quitting NeoOffice
- NeoOffice would crash when opening LibreOffice HTML files that contain images
- NeoOffice would crash when rendering Indic characters using the Arial Unicode MS font
- NeoOffice would draw any text that has its scaling the width setting set to greater than 100% wider than normal
- NeoOffice would display some dialogs and dropdown lists behind the current document when in full screen mode
- NeoOffice would generate an empty mail merge if you select the From: field in the Mail Merge dialog
- NeoOffice would hang for a minute or longer when updating links in spreadsheets
- In compressed and stretched vertical text, NeoOffice would compress or stretch Chinese, Japanese, and Korean characters horizontally instead of vertically
- In fontwork objects that have multiple lines of text, NeoOffice would draw all but the first line of text too far to the right
- When exporting as PDF, any characters that use the Apple Color Emoji font would not be included in the exported PDF file
- When pressing and holding a vowel key, NeoOffice would repeatedly enter the unaccented character even after OS X displayed a list of accented characters
- NeoOffice would sometimes freeze when unlocking a Dropbox or iCloud document within the titlebar's popup window
