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| - | ==Known Issues with NeoOffice== | + | See the [http://www.neooffice.org/neojava/contact.php NeoOffice Support] web page. |
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| - | Patrick Luby maintains a [http://www.planamesa.com/neojava/features.php#bugs brief list] of "known problems." That page covers features found in [[OpenOffice.org|OpenOffice.org]] that are still missing from NeoOffice. | + | |
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| - | Other known issues with NeoOffice can be found in | + | |
| - | * [[NeoOffice Installation Issues]] - issues with installation, patch updates, and first launch of the application | + | |
| - | * [[Troubleshooting Tips]] - causes of common Mac OS X-related problems that affect NeoOffice | + | |
| - | * [http://bugzilla.neooffice.org NeoOffice Bugzilla] (''be sure to select '''NeoOffice''' from the '''Project''' menu when querying the bug database'') | + | |
| - | * NeoOffice [http://trinity.neooffice.org/modules.php?name=Forums&file=viewforum&f=7 Support forum] | + | |
| - | * NeoOffice [http://trinity.neooffice.org/modules.php?name=Forums&file=viewforum&f=6 Testing forum] | + | |
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| - | Please search for your issues before posting to the Support forum. The Testing forum is used for providing feedback on new patches and alpha and beta versions of NeoOffice; issues with released versions are handled in the Support forum. | + | |
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| - | '''N.B.''' NeoOffice shares all the bugs and limitations of [[OpenOffice.org|OpenOffice.org]], so any issue in the [http://www.openoffice.org/issues/query.cgi OpenOffice.org IssueZilla] will also be a known issue with NeoOffice. | + | |
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| - | ==Reporting Problems with NeoOffice== | + | |
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| - | If you want to report problems, please submit them to the NeoOffice [http://bugzilla.neooffice.org/ Bugzilla]. You should first search to see if your bug has already been reported (is a "duplicate"); click "Query Bugs" and then "advanced query page" to search for a keyword you think might apply. (Make sure to select '''NeoOffice''' from the '''Project''' menu, since that menu defaults to '''NeoLight'''.) For more detailed information about how to properly report a bug, attach a crash log, sample of a hang, or problematic document to a bug, and what happens next with your bug, please visit the [[Bugzilla Guide]]. | + | |
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| - | Additionally, there is a forum [http://trinity.neooffice.org/modules.php?name=Forums&file=viewforum&f=7 on trinity] to discuss problems. But your best bet is to use the bugzilla system so that the developers do not miss your bug or issue submission. | + | |
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| - | ====Bugs in OpenOffice.org code==== | + | |
| - | If Patrick or another developer replies that the problem is with the underlying [[OpenOffice.org|OpenOffice.org]] code, report the problem in the OpenOffice.org IssueZilla to ensure the OpenOffice.org coders fix the problem! See [http://qa.openoffice.org/issue_handling/pre_submission.html here] for details. For purposes of the '''Found in version:''' field in IssueZilla, NeoOffice 2.1 is the equivalent of OpenOffice.org 2.1 and NeoOffice 2.2.1 is the equivalent of OpenOffice.org 2.2.1<!-- (and NeoOffice/J 1.1 was equivalent to OpenOffice.org 1.1.4)-->. | + | |
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| - | After you file a bug in the OOo IssueZilla, please paste its URL into the comments of your NeoOffice Bugzilla report; the developers and QA will often follow the progress of the OOo bug. | + | |
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| - | ====Bugs in WordPerfect import==== | + | |
| - | Similarly, if you have an issue with the result of the import of a WordPerfect document—bold is missing, table messed up, etc.—this is a problem with the ''libwpd'' and ''WriterPerfect'' libraries and should be reported in the [http://bugzilla.abisource.com/enter_bug.cgi?product=libwpd libwpd Bugzilla]. | + | |
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| - | === Bugzilla Guide === | + | |
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| - | We are developing a guide to filing a good bug in Bugzilla. If you have suggestions, please contribute on the [[Bugzilla_Guide|Guide to the NeoOffice Bugzilla]] page. | + | |
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| - | {{botlangbarEN|[[Fr:Comment_rapporter_des_problèmes_rencontrés_avec_NeoOffice|Français]] [[De:Probleme_melden|Deutsch]] [[It:Come_segnalare_i_problemi_incontrati|Italiano]] [[Es:Como reportar problemas|Español]] [[nl:Hoe problemen met NeoOffice melden|Nederlands]]}} | + | |
| - | [[Category:NeoOffice]][[Category:Contributing]] | + | |
