Template:LeopardPrinterReset

From NeoWiki

Revision as of 06:55, 26 June 2009 (edit) Samwise (Talk | contribs) (add instructions to backup and recover custom printing presets) ← Previous diff		Current revision (14:23, 26 June 2009) (edit) (undo) ( | contribs) (Replace "may stop" instead of stop since it does not happen to all Leopad users)
Line 1:		Line 1:
-	<font size="+1">Printers stop working after installing Apple system update</font>	+	<font size="+1">Printers may stop working after installing Apple system update</font>
-	'''Issue:''' In late June 2009, Apple released a system update for Mac OS X 10.5.7 Leopard. That system update appears to have a bug that causes your existing printers to stop working in all applications, including NeoOffice.	+	'''Issue:''' In late June 2009, Apple released a system update for Mac OS X 10.5.7 Leopard. That system update appears to have a bug that may cause your existing printers to stop working in all applications, including NeoOffice.
	'''Solution:''' Fortunately, we have found that the following steps should get your printers working again:		'''Solution:''' Fortunately, we have found that the following steps should get your printers working again:
Line 12:		Line 12:
	'''Note:''' Resetting the printing system will, among other things, delete any custom printing presets you had created. In order to recover them, you will need to backup the following file beforehand:		'''Note:''' Resetting the printing system will, among other things, delete any custom printing presets you had created. In order to recover them, you will need to backup the following file beforehand:
-	<tt>~/Library/Preferences/com.apple.print.custompresets.plist</tt> (where <tt>~</tt> is your Home Folder)	+	<tt>~/Library/Preferences/com.apple.print.custompresets.plist</tt> (where <tt>~</tt> in your Home Folder)
	and copy it back to the <tt>~/Library/Preferences/</tt> folder after resetting the printing system.		and copy it back to the <tt>~/Library/Preferences/</tt> folder after resetting the printing system.

---

Current revision

Printers may stop working after installing Apple system update

Issue: In late June 2009, Apple released a system update for Mac OS X 10.5.7 Leopard. That system update appears to have a bug that may cause your existing printers to stop working in all applications, including NeoOffice.

Solution: Fortunately, we have found that the following steps should get your printers working again:

1. Launch the System Preferences application and click on the Print & Fax icon
2. Control click in the list of printers and in the popup menu that appers, select Reset printing system...
3. Reboot your machine
4. Press the + icon to readd each of your printers

Note: Resetting the printing system will, among other things, delete any custom printing presets you had created. In order to recover them, you will need to backup the following file beforehand:

~/Library/Preferences/com.apple.print.custompresets.plist (where ~ in your Home Folder)

and copy it back to the ~/Library/Preferences/ folder after resetting the printing system.