Template:LeopardPrinterReset

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Revision as of 14:24, 25 June 2009 (edit) ( | contribs) (Add June 2009 system update printing issue) ← Previous diff		Current revision (14:23, 26 June 2009) (edit) (undo) ( | contribs) (Replace "may stop" instead of stop since it does not happen to all Leopad users)
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-	==Printing stops working after installing Apple system update==	+	<font size="+1">Printers may stop working after installing Apple system update</font>
-	In late June 2009, Apple released a system update for Mac OS X 10.5.7 Leopard. That system update appears to have a bug tht causes your existing printers to stop working in all applications, including NeoOffice.	+	'''Issue:''' In late June 2009, Apple released a system update for Mac OS X 10.5.7 Leopard. That system update appears to have a bug that may cause your existing printers to stop working in all applications, including NeoOffice.
-	Fortunately, we have found that the following steps should get your printers working again:	+	'''Solution:''' Fortunately, we have found that the following steps should get your printers working again:
-	1. Launch the System Preferences application, click on the '''Print & FAX''' icon, and select the '''Printing''' tab	+	#Launch the System Preferences application and click on the '''Print & Fax''' icon
		+	#Control click in the list of printers and in the popup menu that appers, select '''Reset printing system...'''
		+	#Reboot your machine
		+	#Press the '''+''' icon to readd each of your printers
-	2. Control click in the list of printers and in the popup menu that appers, select '''Reset printing system...'''	+	'''Note:''' Resetting the printing system will, among other things, delete any custom printing presets you had created. In order to recover them, you will need to backup the following file beforehand:
-	3. Reboot your machine	+	<tt>~/Library/Preferences/com.apple.print.custompresets.plist</tt> (where <tt>~</tt> in your Home Folder)
-	4. Press the '''+''' icon to readd each of your printers	+	and copy it back to the <tt>~/Library/Preferences/</tt> folder after resetting the printing system.

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Current revision

Printers may stop working after installing Apple system update

Issue: In late June 2009, Apple released a system update for Mac OS X 10.5.7 Leopard. That system update appears to have a bug that may cause your existing printers to stop working in all applications, including NeoOffice.

Solution: Fortunately, we have found that the following steps should get your printers working again:

1. Launch the System Preferences application and click on the Print & Fax icon
2. Control click in the list of printers and in the popup menu that appers, select Reset printing system...
3. Reboot your machine
4. Press the + icon to readd each of your printers

Note: Resetting the printing system will, among other things, delete any custom printing presets you had created. In order to recover them, you will need to backup the following file beforehand:

~/Library/Preferences/com.apple.print.custompresets.plist (where ~ in your Home Folder)

and copy it back to the ~/Library/Preferences/ folder after resetting the printing system.