NeoOffice Download and Installation Issues

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== Installation Issues == == Installation Issues ==
-==== When running the NeoOffice/J installer, the "test" returns with "NeoOffice/J can not be installed on this computer." ====+=== When running the [[NeoJInfo|NeoOffice/J]] installer, the "test" returns with "NeoOffice/J can not be installed on this computer." ===
-This problem may occur on versions of OS X 10.2.x. The Neo/J installer checks if you are running Mac OS X 10.2 or higher and checks if you have BSD support installed on your machine. If either test fails, Neo/J will not install. +This problem may occur on versions of Mac OS X 10.2.x. The Neo/J installer checks to see if you are running Mac OS X 10.2 or higher and checks to see if you have BSD support installed on your machine. If either test fails, Neo/J will not install.
-The solution is to install the BSD support. If you have the retail version of your OS X system (10.2 or 10.3) it's on the first install CD. When you put the CD in, the Welcome to Mac OS X window pops up. Open the Optional Installs folder, where there is a shortcut to the BSD installer. Double-click, then follow the instructions. +The solution is to install the BSD support. If you have the retail version of your OS X system (10.2 or 10.3) it's on the first install CD. When you put the CD in, the Welcome to Mac OS X window pops up. Open the Optional Installs folder, where there is a shortcut to the BSD installer. Double-click, then follow the instructions.
-==== When upgrading from 1.1 Alpha to 1.1 Beta, the old brown icon remains in the Dock. ====+The BSD subsystem is installed by default on 10.3.x (Panther). If this problem occurs on 10.3.x machines, your BSD subsystem may have been somehow removed or messed up and you could try to reinstall it as described above.
 + 
 +If you believe the BSD subsystem is installed, you can also look for the file '''BSD.pkg''' in <tt>/Library/Receipts</tt>. If it is not there '''and you are certain the BSD subsystem is installed''', create a folder named '''BSD.pkg''' to fool the installer into thinking the subsystem is installed.
 + 
 +To check manually if the BSD subsystem is installed, try the following in a terminal window:
 + 
 +<tt>basename ihavebsd.test .test</tt>
 + 
 +If you see the text: <tt>ihavebsd</tt>, the subsystem is (at least partly) there. If you get an error, you should certainly install the BSD subsystem anew.
 + 
 +=== When upgrading from 1.1 Alpha to 1.1 Beta, the old brown icon remains in the Dock. ===
For those of you who are upgrading from 1.1 Alpha to Beta, the new icon (in a dark blue circle) does not show up in the Dock if the old brown one is already there. Drag the latter away until it goes poof, then start Beta. Now the new icon appears in the Dock. Choose Keep in Dock. For those of you who are upgrading from 1.1 Alpha to Beta, the new icon (in a dark blue circle) does not show up in the Dock if the old brown one is already there. Drag the latter away until it goes poof, then start Beta. Now the new icon appears in the Dock. Choose Keep in Dock.

Revision as of 10:15, 21 January 2005

Installation Issues

When running the NeoOffice/J installer, the "test" returns with "NeoOffice/J can not be installed on this computer."

This problem may occur on versions of Mac OS X 10.2.x. The Neo/J installer checks to see if you are running Mac OS X 10.2 or higher and checks to see if you have BSD support installed on your machine. If either test fails, Neo/J will not install.

The solution is to install the BSD support. If you have the retail version of your OS X system (10.2 or 10.3) it's on the first install CD. When you put the CD in, the Welcome to Mac OS X window pops up. Open the Optional Installs folder, where there is a shortcut to the BSD installer. Double-click, then follow the instructions.

The BSD subsystem is installed by default on 10.3.x (Panther). If this problem occurs on 10.3.x machines, your BSD subsystem may have been somehow removed or messed up and you could try to reinstall it as described above.

If you believe the BSD subsystem is installed, you can also look for the file BSD.pkg in /Library/Receipts. If it is not there and you are certain the BSD subsystem is installed, create a folder named BSD.pkg to fool the installer into thinking the subsystem is installed.

To check manually if the BSD subsystem is installed, try the following in a terminal window:

basename ihavebsd.test .test

If you see the text: ihavebsd, the subsystem is (at least partly) there. If you get an error, you should certainly install the BSD subsystem anew.

When upgrading from 1.1 Alpha to 1.1 Beta, the old brown icon remains in the Dock.

For those of you who are upgrading from 1.1 Alpha to Beta, the new icon (in a dark blue circle) does not show up in the Dock if the old brown one is already there. Drag the latter away until it goes poof, then start Beta. Now the new icon appears in the Dock. Choose Keep in Dock.

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