Bugzilla Guide

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-== Things to Do ==+#Redirect [[How_to_Report_Problems_with_NeoOffice]]
- +
-# New front page (bypassable for certain users, i.e. admins or long-time good bugfilers) or something like [https://bugzilla.mozilla.org/enter_bug.cgi?product=Camino&format=guided Bugzilla Helper]+
-#* Steps to take before filing a bug+
-#** Install latest patch [link]+
-#** Reboot+
-#** Fresh profile+
-#** Attempt to reproduce in corresponding version of OOo/X11 if possible (?)+
-#** Search for duplicate+
-#* Scope of bugs, i.e. what's a Neo/J bug vs. an OOo bug/limitation vs. an Apple bug/limitation+
-#* How to submit a useful bug report+
-# Write "How to submit a useful bug report"+
-#* One issue per bug report+
-#* Include Patch level and OS version+
-#* How to get a crashlog to attach+
-#** Option A: is crashreporter enabled? Copy/paste into new text file.+
-#** Option B: the hard way+
-#***Open Applications > Utilities > Console+
-#***Click on the "Logs" toolbar icon if the logs drawer isn't showing on the left.+
-#***Navigate through the list until you get to ~/Library/Logs > CrashReporter > soffice.bin.crash.log+
-#***Locate the appropriate log for the most recent/remembered crash. It should be the one at the bottom. Each individual crash log is separated by a line of asterisks from the next one above it; each one has a date at the top of it.+
-#***Copy from the "Host name" down to the end. Edit > Copy. Places a copy of the log onto the Clipboard+
-#***Open TextEdit and create a new plain-text file. Paste the crashlog. (Hmm, isn't there an "export" function in Console.app that will grab the last log entry?)+
-#* Attach (not paste) crashlog+
-#** After bug is filed+
-#** Add attachments separately from comments (attachment refresh wipes comments, currently no warning); add warning on bug pages along the lines of the text in the OOo IssueZilla:+
-#**:Note: please commit any changes to this issue <b>before</b> creating a new attachment, or changes will be lost.+
-#* Attach screenshot if relevant+
-#* Attach problematic document, if relevant, or email it to Patrick if sensitive+
-#* Example of a pretty solid report: http://bugzilla.neooffice.org/bug.php?op=show&bugid=554+
-#* [[User:Ovvldc|Oscar]] provides two links to general "good bug-filing behavior" articles. We should be sure to include the highlights and perhaps link to them "for more details" or something:+
-#** [http://www.chiark.greenend.org.uk/~sgtatham/bugs.html How to Report Bugs Effectively]+
-#** [http://www.catb.org/~esr/faqs/smart-questions.html How To Ask Questions The Smart Way] (a much longer piece also dealing with general "getting support/answers" issues)+
-# Change Advanced Query to be the default search+
-#:Basic query is absolutely useless for finding duplicates!+

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  1. Redirect How_to_Report_Problems_with_NeoOffice
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