Sierra, High Sierra, Mojave, Catalina, and Big Sur Upgrade Issues, Sierra, High Sierra, Mojave, and Catalina Upgrade Issues

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-__TOC__+#REDIRECT [[Sierra, High Sierra, Mojave, Catalina, and Big Sur Upgrade Issues]]
- +
-This article describes known issues for running NeoOffice on macOS 10.12 Sierra, 10.13 High Sierra, 10.14 Mojave, 10.15 Catalina. Follow us on Twitter [http://twitter.com/NeoOffice @NeoOffice] to get notified when we fix any Sierra, High Sierra, Mojave, or Catalina issues.+
- +
-==Problems after upgrading to Sierra, High Sierra, Mojave, or Catalina?==+
-<onlyinclude>+
-====Step 1 - Download and install the latest version of NeoOffice====+
-'''Only NeoOffice 2017 or higher will run on High Sierra, Mojave, and Catalina.''' To upgrade to the latest version of NeoOffice, use the following steps:+
- +
-*'''NeoOffice Mac App Store:'''+
-**Ensure that Apple's App Store application has installed NeoOffice 2017.20 by launching Apple's App Store application and [https://support.apple.com/kb/PH25935 doing these steps]+
-**Install the [http://violet.neooffice.org/test/NeoOffice-2017.20-Patch-0-Test-1-Intel.dmg latest test patch for NeoOffice 2017.20]+
-** If NeoOffice does not launch or NeoOffice Viewer launches, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Mac_App_Store_Installation_Issues|these steps]].+
- +
-*'''NeoOffice Professional Edition:'''+
-**Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2017.20 Professional Edition] if you are running an older version of NeoOffice+
-**Install the [http://violet.neooffice.org/test/NeoOffice-2017.20_Professional_Edition-Patch-0-Test-1-Intel.dmg latest test patch for NeoOffice 2017.20 Professional Edition]+
-**'''Optional:''' Some database features and wizards in NeoOffice require Java. If NeoOffice displays a dialog that says Java is required, install [http://www.neooffice.org/neojava/javadownload.php Java SE Development Kit (JDK) from Oracle]. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work.+
-**If the NeoOffice download or installation fails, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Downloading_NeoOffice_Professional_Edition_or_Classic_Edition_from_our_website|these steps]].+
- +
-====Step 2 - If NeoOffice cannot save, try these steps====+
-[[Image:NeoOffice cannot save free edition.png|right]]If you see the dialog shown in the screen snapshot to the right when you edit or try to save a document, then the problem is that you have launched NeoOffice Viewer. NeoOffice Viewer can only view files and cannot save documents.+
- +
-To fix this problem, right-click or Control-click on the NeoOffice icon in the Dock while NeoOffice Viewer is still running. In the popup menu that appears, select the {{menu|Options}} > {{menu|Show in Finder}} menu item. A Finder window will appear. Quit NeoOffice, drag the NeoOffice application in that Finder window to the Trash, and empty the Trash.+
- +
-If you have not already installed NeoOffice Professional Edition or Classic Edition or NeoOffice from the Mac App Store, install either now using the steps in Step 1 above.+
- +
-====Step 3 - If NeoOffice tells you to install a newer version, try these steps====+
-[[Image:NeoOffice_installation_folder_macappstore.png|right]]If your web browser displays a page telling you to install a newer version of NeoOffice whenever you launch NeoOffice, then you have an old version of NeoOffice Professional Edition or Classic Edition installed on your machine.+
- +
-To fix this problem, right-click or Control-click on the NeoOffice icon in the Dock while NeoOffice is still running. In the popup menu that appears, select the {{menu|Options}} > {{menu|Show in Finder}} menu item. A Finder window will appear. Quit NeoOffice, drag the NeoOffice application in that Finder window to the Trash, and empty the Trash.+
- +
-If you have not already installed NeoOffice Professional Edition or Classic Edition or NeoOffice from the Mac App Store, install either now using the steps in Step 1 above.+
- +
-====Step 4 - If NeoOffice crashes or does not save, try these steps====+
-The following steps will force NeoOffice to create new user preference files with default values:+
-*'''Quit NeoOffice'''+
-*'''NeoOffice Professional Edition:'''+
-**In the Finder, select the {{menu|Go}} > {{menu|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt class="notranslate">~/Library/Preferences/NeoOffice-4.0</tt>+
-**Drag the selected <tt class="notranslate">NeoOffice-4.0</tt> folder to the Trash+
-**In the Finder, select the {{menu|Go}} > {{menu|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt class="notranslate">~/Library/Preferences/NeoOffice-3.0</tt>+
-**Drag the selected <tt class="notranslate">NeoOffice-4.0</tt> folder to the Trash+
-*'''NeoOffice Mac App Store:'''+
-**In the Finder, select the {{menu|Go}} > {{menu|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt class="notranslate">~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition-4.0</tt>+
-**Drag the selected <tt class="notranslate">NeoOfficeSecureEdition-4.0</tt> folder to the Trash+
-**In the Finder, select the {{menu|Go}} > {{menu|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt class="notranslate">~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition</tt>+
-**Drag the selected <tt class="notranslate">NeoOfficeSecureEdition-4.0</tt> folder to the Trash+
-*'''Launch NeoOffice'''+
- +
-====Step 5 - If NeoOffice still has problems, try these steps====+
-*Quit NeoOffice+
-*In the Finder, go to the <tt class="notranslate">/Applications/Utilities</tt> folder and launch the <tt class="notranslate">Terminal</tt> application+
-*Copy the following commands into the <tt class="notranslate">Terminal</tt> window and press the Return key:<br><tt class="notranslate">defaults delete org.neooffice.NeoOffice<br>defaults delete org.neooffice.NeoOfficeSecureEdition</tt>+
-*Launch NeoOffice+
-</onlyinclude>+
- +
-==Fixed bugs==+
- +
-* NeoOffice would crash after closing a Calc document after copying cells containing a comment+
-* When running on macOS High Sierra, the default file name would always be set to "Untitled" when exporting as PDF+
-* When running on macOS High Sierra, emojis would be replaced by rectangles when exporting to PDF+
-* When running on macOS High Sierra, NeoOffice would fail to open files on a remote SMB volume+
-* NeoOffice would fail to open a file on a remote AFP volume when the file was open in NeoOffice on another machine+
-* When running in full screen mode, exiting the versions browser would not repaint all of the document+
-* When running on macOS High Sierra in full screen mode, exiting the versions browser would resize the window to be slightly shorter than the screen height+
-* When running on macOS High Sierra in full screen mode, selecting the {{menu|View}} > {{menu|Full Screen}} menu item would set the window height to zero+
-* When running a slideshow immediately after moving the presentation window to a different monitor, NeoOffice would display the slideshow underneath the presentation controller+
-* When the font size combobox's arrow was clicked, NeoOffice would display the popup menu over part of the combobox+
-* When selecting multiple lines of text within a cell in a Calc document, NeoOffice would fail to draw native highlighting over some of the selected text+
-* NeoOffice would not save files if the "Always save as" preference had been changed to .docx, .xlsx, or .pptx before upgrading to NeoOffice 2017+
-* When exporting as PDF, NeoOffice would use the incorrect symbol font in the PDF file+
-* Dragging a slide within a presentation's "Slides" panel would fail+
-* None of the buttons in the Line Spacing toolbar button's popup window could be selected+
-* NeoOffice would would sometimes crash when quitting+
-* NeoOffice would horizontally stretch grayscale images when exporting to PDF+
-* NeoOffice would sometimes crash when saving JPEG images+
-* NeoOffice would sometimes crash when entering text using some of the macOS Asian keyboard layouts+
-* NeoOffice would crash when expanding a list of macros in some of the macro dialogs+
-* NeoOffice would sometimes crash when closing a window after dragging text or other objects within the window+
-* NeoOffice would sometimes crash during execution of a timer in the application's native event dispatching thread+
-* NeoOffice would crash in 3 different cases in NeoOffice's underlying LibreOffice 4.4 Writer and Calc code+
-* NeoOffice would crash due to RedHat bug #1409634+
-* NeoOffice would sometimes crash when importing PDF documents+
-* NeoOffice would sometimes crash when scrolling within a popup menu+
-* NeoOffice would sometimes crash when editing a table in a Writer document+
-* NeoOffice would crash due to LibreOffice bug #107975+
-* NeoOffice would sometimes crash when copying bookmarks in a Writer document+
-* NeoOffice would sometimes crash when a popup menu closed+
-* NeoOffice would sometimes crash when opening a document that contains remote images+
-* NeoOffice would crash due to LibreOffice bug #113591+
-* NeoOffice would crash due to LibreOffice bug #92963+
-* NeoOffice would sometimes crash when copying cells that contain comments in a Calc document+
-* NeoOffice would sometimes crash when scrolling using a mouse wheel+
-* NeoOffice would sometimes crash when selecting the {{menu|File}} > {{menu|Open}} menu item in a Writer document+
-* NeoOffice would leak memory due to LibreOffice bug #88006+
-* NeoOffice would crash due to LibreOffice bug #71097+
-* NeoOffice would sometimes crash when undoing or redoing changes in cells that contain comments in a Calc document+
-* NeoOffice would sometimes crash when autosaving documents+
-* NeoOffice would sometimes crash when opening T602 image files+
-* NeoOffice would crash due to LibreOffice bug #73294+
-* NeoOffice would sometimes fail to save .docx files due to LibreOffice bugs #99273 and #102479+
-* NeoOffice would crash due to LibreOffice bug #108612+
-* NeoOffice would not display bullets instead of spaces when the {{menu|View}} > {{menu|Non-printing Characters}} menu item is checked in Writer+
-* NeoOffice would sometimes crash when loading extensions that have been imported from older versions of NeoOffice+
-* NeoOffice would sometimes crash when opening WPG drawing files+
-* NeoOffice would sometimes crash when scrolling using a mouse wheel+
-* NeoOffice would sometimes crash when dragging a table in a presentation document+
-* NeoOffice would sometimes crash when printing+
-* NeoOffice would sometimes crash when undoing or redoing changes in a Writer document+
-* NeoOffice would sometimes crash when deleting a form field+
-* NeoOffice needed a LibreOffice security patch for a security vulnerability that affects Calc documents+
-* NeoOffice would leak memory due to several LibreOffice bugs+
-* NeoOffice would crash due to LibreOffice bug #108887+
-* NeoOffice would sometimes crash when dragging comments in a presentation document+
-* NeoOffice would sometimes crash when opening a spreadsheet document+
-* NeoOffice would not allow editing of comments in presentation documents+
-* NeoOffice would sometimes crash when opening a word processing document+
-* NeoOffice would sometimes crash when opening a .docx document+
-* NeoOffice would sometimes crash when printing+
-* NeoOffice would sometimes crash when opening HWP word processing files+
-* NeoOffice would sometimes crash when selecting an image in a Writer document+
-* NeoOffice would sometimes crash when loading your locale preferences+
-* NeoOffice would sometimes crash when closing the Printer Options dialog+
-* NeoOffice would sometimes crash when editing sections in a Writer document+
-* NeoOffice would leak memory due to several LibreOffice bugs+
-* NeoOffice would sometimes crash when repaginating a Writer document+
-* NeoOffice would sometimes crash when saving a Writer document+
-* NeoOffice would sometimes crash when pasting HTML tables into a Writer document+
-* NeoOffice would sometimes crash when moving the cursor in a Writer document+
-* NeoOffice would sometimes crash when clicking on a video while in a slideshow+
-* NeoOffice needed three LibreOffice security patches for security vulnerabilities that affect several types of documents+
-* NeoOffice would sometimes crash when closing a Calc document+
-* NeoOffice would sometimes crash when Arabic text is set to full width alignment+
-* NeoOffice would not display any kashida glyphs when Arabic text is set to full width alignment+
-* NeoOffice would sometimes crash when opening SVG image files+
-* NeoOffice would sometimes crash when selecting the Format > Page menu item+
-* NeoOffice would sometimes crash when pasting content copied from NeoOffice+
-* NeoOffice would sometimes leave thin horizontal lines in a Calc document when running on a Retina display after moving the selected cell back and forth off the right or left edges of the window+
-* NeoOffice would sometimes crash when printing+
-* NeoOffice would open a new Writer document when pressing the Command-N keys instead of opening the document type checked in the NeoOffice > Open at Launch menu+
-* NeoOffice would leak memory due to several LibreOffice bugs+
-* NeoOffice Professional Edition could not load Oracle's Java Development Kit (JDK) 9 or 10+
-* NeoOffice would sometimes crash when opening and saving Impress documents+
-* NeoOffice would sometimes crash when scrolling in a Calc document+
-* NeoOffice would sometimes crash when quitting+
-* NeoOffice would display a native save dialog that would default to saving to a .odt, .ods, or .odp file when saving .docx, .xlsx, and .pptx files+
-* NeoOffice would sometimes crash when copying a table in a Writer document+
-* NeoOffice would sometimes crash when building the list of available fonts for display in a popup window+
-* NeoOffice would sometimes crash when loading a chart with the GL3D style in a Calc document+
-* NeoOffice would sometimes crash when closing an Impress document+
-* NeoOffice would sometimes crash when selecting the Format > Paragraph menu item in an Impress document+
-* NeoOffice would fail to draw native buttons and listboxes when running on macOS Mojave+
-* NeoOffice would would draw partially transparent system colors incorrectly when running on macOS Mojave+
-* NeoOffice would sometimes crash when saving Writer documents+
-* NeoOffice would sometimes crash when editing the page header or footer in Calc documents+
-* NeoOffice would crash due to LibreOffice bug #90357+
-* NeoOffice would leak memory due to several LibreOffice bugs+
-* NeoOffice Professional Edition would fail to resume failed or cancelled update downloads+
-* NeoOffice would draw some native controls (such as checkboxes, radio buttons, comboboxes, and listboxes) as active when NeoOffice was not the active application when running on macOS Mojave+
-* NeoOffice would use white as the background color for toolbars and popup menus instead of light gray when running on macOS Mojave+
-* NeoOffice would crash due to LibreOffice bugs #94225, #103359, #103788, and #108124+
-* NeoOffice would sometimes crash when displaying the Navigator window in Writer+
-* NeoOffice would sometimes crash when starting a slideshow in Impress+
-* NeoOffice would sometimes crash when opening or editing Writer documents+
-* NeoOffice would leak memory due to several LibreOffice bugs+
-* NeoOffice would sometimes crash when printing a lengthy document in Writer+
-* NeoOffice would display the incorrect color in numerous cases when running on macOS Mojave+
-* When running on macOS Mojave, NeoOffice would freeze when dragging+
-* NeoOffice would not display any of the Command-Option menu shortcuts that are in NeoOffice's underlying LibreOffice 4.4 code+
-* When running in macOS Dark Mode, NeoOffice would display the incorrect text color while editing a comment in a Calc document that was previous saved by LibreOffice, by OpenOffice, or by NeoOffice not running in Dark Mode+
-* When running in macOS Dark Mode, NeoOffice would display text in a selected tab in an inactive window as white instead of dark gray+
-* NeoOffice would crash when printing certain documents in Writer+
-* NeoOffice would crash due to LibreOffice bugs #57550 and #66496+
-* NeoOffice would crash when selecting the Load Styles option in the Styles and Formatting panel in a Writer document+
-* NeoOffice would crash printing a Writer document if printing comments had been enabled in the Comments section of the Printer Options dialog+
-* NeoOffice would crash quitting if a database that uses Calc files for its tables was open+
-* While another application was using a lot of CPU, NeoOffice would freeze for several seconds when saving some Calc documents+
-* If the "jump to the spot that's clicked" preference was selected in the System Preferences application, clicking on a scrollbar in NeoOffice would only jump to the next page+
-* While running on macOS Mojave, NeoOffice would crash when switching into or out of Dark Mode while redrawing native controls+
-* While running on macOS Mojave, NeoOffice would crash when closing the popover attached to a document window's titlebar+
-* NeoOffice would crash due to LibreOffice bug #102233+
-* NeoOffice would crash when saving a .docx file that contains complex tables+
-* NeoOffice would not catch many common grammar errors that Apple's TextEdit application catches+
-* NeoOffice would crash when executing certain macros attached to spreadsheet cells+
-* NeoOffice would crash due to LibreOffice bugs #98868, #106131, and #104162+
-* NeoOffice would crash when dragging text within a spreadsheet+
-* NeoOffice would crash when closing a spreadsheet document+
-* NeoOffice would crash when moving a table in a footnote in a word processing document+
-* NeoOffice would crash due to LibreOffice bugs #97879, #101821, #103063, #108123, and #113230+
-* NeoOffice would fail to load many extensions that worked in earlier versions of NeoOffice+
-* NeoOffice would fail to print or export to PDF nested tables in Writer documents due to LibreOffice bug #88453+
- +
-==Unfixed bugs==+
-<!--==Send us a bug report==+
- +
-If you [[#Problems after upgrading to Sierra, High Sierra, or Mojave?|purchased and installed NeoOffice 2017]] and you find a crashing or hanging bug, [mailto:sierrahighsierrabugs@neooffice.org send us an e-mail]. We can only fix crashing and hanging bugs that we can reproduce on our machines so be sure to include the following items:+
- +
-* A crash log for crashing bugs+
-* A sample of NeoOffice using the <tt class="notranslate">Activity Monitor</tt> application+
-* Detailed steps that we can follow to reproduce the bug+
--->+

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  1. REDIRECT Sierra, High Sierra, Mojave, Catalina, and Big Sur Upgrade Issues
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