Sierra, High Sierra, Mojave, Catalina, Big Sur, and Monterey Upgrade Issues, Sierra, High Sierra, Mojave, and Catalina Upgrade Issues

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-__TOC__+#REDIRECT [[Sierra, High Sierra, Mojave, Catalina, and Big Sur Upgrade Issues]]
- +
-This article describes known issues for running NeoOffice on macOS 10.12 Sierra and 10.13 High Sierra. Follow us on Twitter [http://twitter.com/NeoOffice @NeoOffice] to get notified when we fix any Sierra or High Sierra issues.+
- +
-==Problems after upgrading to Sierra or High Sierra?==+
- +
-====Step 1 - Download and install the latest version of NeoOffice====+
-'''Only NeoOffice 2017 or higher will run on High Sierra.''' To upgrade to the latest version of NeoOffice Professional Edition or NeoOffice from the Mac App Store, use the following steps:+
- +
-*'''NeoOffice Professional Edition:'''+
-**Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2017 Professional Edition] if you are running an older version of NeoOffice+
-<!--**Install the [http://rose.neooffice.org/test/NeoOffice-2017_Professional_Edition-Patch-0-Test-0-Intel.dmg latest test patch for NeoOffice 2017 Professional Edition]-->+
-**'''Optional:''' Some database features and wizards in NeoOffice require Java. If NeoOffice displays a dialog that says Java is required, install [http://www.neooffice.org/neojava/javadownload.php Java SE Development Kit (JDK) from Oracle]. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work.+
-**If the NeoOffice download or installation fails, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Downloading_NeoOffice_Classic_Edition_from_our_website|these steps]].+
- +
-*'''NeoOffice Mac App Store:'''+
-**Ensure that Apple's App Store application has installed NeoOffice 2017 by launching Apple's App Store application and [https://support.apple.com/kb/PH25935 doing these steps]+
-<!--** Install the [http://edith.neooffice.org/test/NeoOffice-2017-Patch-0-Test-0-Intel.dmg latest test patch for NeoOffice 2017]-->+
-** If NeoOffice does not launch or NeoOffice Viewer launches, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Mac_App_Store_Installation_Issues|these steps]].+
- +
-====Step 2 - If NeoOffice crashes or does not save, try these steps====+
-The following steps will force NeoOffice to create new user preference files with default values:+
-*'''Quit NeoOffice'''+
-*'''NeoOffice Classic Edition:'''+
-**In the Finder, select the {{prefName|Go}} > {{prefName|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt class="notranslate">~/Library/Preferences/NeoOffice-4.0</tt>+
-**Drag the selected <tt class="notranslate">NeoOffice-4.0</tt> folder to the Trash+
-*'''NeoOffice Mac App Store:'''+
-**In the Finder, select the {{prefName|Go}} > {{prefName|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt class="notranslate">~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition-4.0</tt>+
-**Drag the selected <tt class="notranslate">NeoOfficeSecureEdition-4.0</tt> folder to the Trash+
-*'''Launch NeoOffice'''+
- +
-====Step 3 - If NeoOffice still has problems, try these steps====+
-*Quit NeoOffice+
-*In the Finder, go to the <tt class="notranslate">/Applications/Utilities</tt> folder and launch the <tt class="notranslate">Terminal</tt> application+
-*Copy the following commands into the <tt class="notranslate">Terminal</tt> window and press the Return key:<br><tt class="notranslate">defaults delete org.neooffice.NeoOffice<br>defaults delete org.neooffice.NeoOfficeSecureEdition</tt>+
-*Launch NeoOffice+
-<!--+
-If you see any problems with NeoOffice after upgrading to Sierra or High Sierra, try the preceding steps. These steps should fix most problems caused by upgrading to Sierra or High Sierra. If these steps do not fix your problem, [[#Send_us_a_bug_report|send us a bug report]].+
--->+
- +
-==Fixed bugs==+
- +
-* NeoOffice would crash after closing a Calc document after copying cells containing a comment+
-* When running on macOS High Sierra, the default file name would always be set to "Untitled" when exporting as PDF+
-* When running on macOS High Sierra, emojis would be replaced by rectangles when exporting to PDF+
-* When running on macOS High Sierra, NeoOffice would fail to open files on a remote SMB volume+
-* NeoOffice would fail to open a file on a remote AFP volume when the file was open in NeoOffice on another machine+
-* When running in full screen mode, exiting the versions browser would not repaint all of the document+
-* When running on macOS High Sierra in full screen mode, exiting the versions browser would resize the window to be slightly shorter than the screen height+
-* When running on macOS High Sierra in full screen mode, selecting the {{button|View}} > {{button|Full Screen}} menu item would set the window height to zero+
-* When running a slideshow immediately after moving the presentation window to a different monitor, NeoOffice would display the slideshow underneath the presentation controller+
-* When the font size combobox's arrow was clicked, NeoOffice would display the popup menu over part of the combobox+
-* When selecting multiple lines of text within a cell in a Calc document, NeoOffice would fail to draw native highlighting over some of the selected text+
- +
-==Unfixed bugs==+
- +
-==Send us a bug report==+
- +
-If you [[#Problems after upgrading to Sierra or High Sierra?|purchased and installed NeoOffice 2017]] and you find a crashing or hanging bug, [mailto:sierrahighsierrabugs@neooffice.org send us an e-mail]. We can only fix crashing and hanging bugs that we can reproduce on our machines so be sure to include the following items:+
- +
-* A crash log for crashing bugs+
-* A sample of NeoOffice using the <tt class="notranslate">Activity Monitor</tt> application+
-* Detailed steps that we can follow to reproduce the bug+

Revision as of 01:20, 28 June 2020

  1. REDIRECT Sierra, High Sierra, Mojave, Catalina, and Big Sur Upgrade Issues
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