NeoOffice Invoice Issues

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"Sorry, could not access your contacts" error message appears

If you see a dialog with the error message shown in the screen snapshot below when you press the Copy Customer from Contacts button, then most likely macOS is denying access to your contacts.

To allow NeoOffice Invoice access your contacts, use the following steps:

  • Launch the System Preferences application
  • In the System Preferences application, click on the Security & Privacy icon, click on the Privacy tab, and then click on Contacts
  • Check the checkbox next to the NeoOffice Invoice item as shown in the screen snapshot below
  • Quit and relaunch NeoOffice Invoice

Send us a bug report

If you find a bug in NeoOffice Invoice, send us an e-mail. Please include any screen snapshots that might help us see what you see on your computer.

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