Bugzilla Guide

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Revision as of 07:53, 10 March 2005 by Sardisson (Talk | contribs)
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Things to Do

  • New front page (bypassable for certain users, i.e. admins or long-time good bugfilers) or something like Bugzilla Helper
    • Steps to take before filing a bug
      • Install latest patch [link]
      • Reboot
      • Fresh profile
      • Attempt to reproduce in corresponding version of OOo/X11 if possible (?)
      • Search for duplicate
    • Scope of bugs, i.e. what's a Neo/J bug vs. an OOo bug/limitation vs. an Apple bug/limitation
    • How to submit a useful bug report
  • Write "How to submit a useful bug report"
    • One issue per bug report
    • Include Patch level and OS version
    • Attach (not paste) crashlog
      • After bug is filed
      • Add attachments separately from comments (attachment refresh wipes comments, currently no warning)
    • Attach screenshot if relevant
    • Attach problematic document, if relevant, or email it to Patrick if sensitive
    • Example of a pretty solid report: http://bugzilla.neooffice.org/bug.php?op=show&bugid=554
  • Change Advanced Query to be the default search
Basic query is absolutely useless for finding duplicates!
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