Revision as of 09:27, 17 March 2005 (edit)
Sardisson (Talk | contribs)
← Previous diff |
Current revision (21:23, 19 August 2016) (edit) (undo)
( | contribs)
|
| (75 intermediate revisions not shown.) |
| Line 1: |
Line 1: |
| - | == Things to Do == | + | #Redirect [[How_to_Report_Problems_with_NeoOffice]] |
| - | | + | |
| - | * New front page (bypassable for certain users, i.e. admins or long-time good bugfilers) or something like [https://bugzilla.mozilla.org/enter_bug.cgi?product=Camino&format=guided Bugzilla Helper] | + | |
| - | ** Steps to take before filing a bug | + | |
| - | *** Install latest patch [link] | + | |
| - | *** Reboot | + | |
| - | *** Fresh profile | + | |
| - | *** Attempt to reproduce in corresponding version of OOo/X11 if possible (?) | + | |
| - | *** Search for duplicate | + | |
| - | ** Scope of bugs, i.e. what's a Neo/J bug vs. an OOo bug/limitation vs. an Apple bug/limitation | + | |
| - | ** How to submit a useful bug report | + | |
| - | | + | |
| - | * Write "How to submit a useful bug report" | + | |
| - | ** One issue per bug report | + | |
| - | ** Include Patch level and OS version | + | |
| - | ** How to get a crashlog to attach | + | |
| - | *** Option A: is crashreporter enabled? Copy/paste into new text file. | + | |
| - | *** Option B: the hard way | + | |
| - | ****Open Applications > Utilities > Console | + | |
| - | ****Click on the "Logs" toolbar icon if the logs drawer isn't showing on the left. | + | |
| - | ****Navigate through the list until you get to ~/Library/Logs > CrashReporter > soffice.bin.crash.log | + | |
| - | ****Locate the appropriate log for the most recent/remembered crash. It should be the one at the bottom. Each individual crash log is separated by a line of asterisks from the next one above it; each one has a date at the top of it. | + | |
| - | ****Copy from the "Host name" down to the end. Edit > Copy. Places a copy of the log onto the Clipboard | + | |
| - | ****Open TextEdit and create a new plain-text file. Paste the crashlog. (Hmm, isn't there an "export" function in Console.app that will grab the last log entry?) | + | |
| - | ** Attach (not paste) crashlog | + | |
| - | *** After bug is filed | + | |
| - | *** Add attachments separately from comments (attachment refresh wipes comments, currently no warning) | + | |
| - | ** Attach screenshot if relevant | + | |
| - | ** Attach problematic document, if relevant, or email it to Patrick if sensitive | + | |
| - | ** Example of a pretty solid report: http://bugzilla.neooffice.org/bug.php?op=show&bugid=554 | + | |
| - | | + | |
| - | * Change Advanced Query to be the default search | + | |
| - | :Basic query is absolutely useless for finding duplicates! | + | |
