Troubleshooting Tips

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There are several common sources of problems that cause crashes or sub-optimal performance in NeoOffice. This page collects some common problems and tips to help narrow down the cause, or in some cases even fix, the problem.

Contents

NeoOffice fails to start, or crashes during startup or right after starting

  • Check the Console.log (via /Applications/Utilities/Console.app) for messages about Java, soffice.bin, or NeoOffice
  • Check to see if you are running the most up-to-date version of Java 1.4.2
    • Open the Terminal (/Applications/Utilities/Terminal.app) and type the following and then press return:
      java -version
      • Mac OS X 10.3.9:
        java version "1.4.2_09"
        

Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_09-233)

Java HotSpot(TM) Client VM (build 1.4.2-56, mixed mode)
      • Mac OS X 10.4.3:
        need a 10.4.3 user to paste the results here
        
between the nowiki tags
  • Check for a corrupt Java 1.4.2 installation (how?)
  • Check for a corrupt font
    • Mac OS X 10.3.x:
    • Mac OS X 10.4.x: Use Font Book (how?)

NeoOffice crashes randomly

There are many possible causes

  • Haxies (disable, or add Neo to the exclusions list for each haxie)

Crashing in the font dropdown

  • Corrupt font
    • Check for a corrupt font and disable
      • Mac OS X 10.3.x:
      • Mac OS X 10.4.x: Use Font Book (how?)

Performance

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