Template:LeopardPrinterReset

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'''Solution:''' Fortunately, we have found that the following steps should get your printers working again: '''Solution:''' Fortunately, we have found that the following steps should get your printers working again:
-#Launch the System Preferences application and click on the '''Print & FAX''' icon+#Launch the System Preferences application and click on the '''Print & Fax''' icon
#Control click in the list of printers and in the popup menu that appers, select '''Reset printing system...''' #Control click in the list of printers and in the popup menu that appers, select '''Reset printing system...'''
#Reboot your machine #Reboot your machine
#Press the '''+''' icon to readd each of your printers #Press the '''+''' icon to readd each of your printers
 +
 +'''Note:''' Resetting the printing system will, among other things, delete any custom printing presets you had created. In order to recover them, you will need to backup the following file beforehand:
 +
 +<tt>~/Library/Preferences/com.apple.print.custompresets.plist</tt> (where <tt>~</tt> is your Home Folder)
 +
 +and copy it back to the <tt>~/Library/Preferences/</tt> folder after resetting the printing system.

Revision as of 06:55, 26 June 2009

Printers stop working after installing Apple system update

Issue: In late June 2009, Apple released a system update for Mac OS X 10.5.7 Leopard. That system update appears to have a bug that causes your existing printers to stop working in all applications, including NeoOffice.

Solution: Fortunately, we have found that the following steps should get your printers working again:

  1. Launch the System Preferences application and click on the Print & Fax icon
  2. Control click in the list of printers and in the popup menu that appers, select Reset printing system...
  3. Reboot your machine
  4. Press the + icon to readd each of your printers

Note: Resetting the printing system will, among other things, delete any custom printing presets you had created. In order to recover them, you will need to backup the following file beforehand:

~/Library/Preferences/com.apple.print.custompresets.plist (where ~ is your Home Folder)

and copy it back to the ~/Library/Preferences/ folder after resetting the printing system.

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