Sierra and High Sierra Upgrade Issues

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(Step 2 - If NeoOffice crashes or does not save, try these steps - Add steps to also delete imported preference folder)
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(Step 1 - Download and install the latest version of NeoOffice - Enable test patch links)
 
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This article describes known issues for running NeoOffice on macOS 10.12 Sierra and 10.13 High Sierra. Follow us on Twitter [http://twitter.com/NeoOffice @NeoOffice] to get notified when we fix any Sierra or High Sierra issues. This article describes known issues for running NeoOffice on macOS 10.12 Sierra and 10.13 High Sierra. Follow us on Twitter [http://twitter.com/NeoOffice @NeoOffice] to get notified when we fix any Sierra or High Sierra issues.
-==Problems after upgrading to Sierra or High Sierra?==+{{bluebox|Request refund}}
 +==Problems after upgrading to Sierra or High Sierra?==
 +<onlyinclude>
====Step 1 - Download and install the latest version of NeoOffice==== ====Step 1 - Download and install the latest version of NeoOffice====
'''Only NeoOffice 2017 or higher will run on High Sierra.''' To upgrade to the latest version of NeoOffice Professional Edition or NeoOffice from the Mac App Store, use the following steps: '''Only NeoOffice 2017 or higher will run on High Sierra.''' To upgrade to the latest version of NeoOffice Professional Edition or NeoOffice from the Mac App Store, use the following steps:
*'''NeoOffice Professional Edition:''' *'''NeoOffice Professional Edition:'''
-**Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2017 Professional Edition] if you are running an older version of NeoOffice+**Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2017.4 Professional Edition] if you are running an older version of NeoOffice
-<!--**Install the [http://rose.neooffice.org/test/NeoOffice-2017_Professional_Edition-Patch-0-Test-0-Intel.dmg latest test patch for NeoOffice 2017 Professional Edition]-->+**Install the [http://rose.neooffice.org/test/NeoOffice-2017.4_Professional_Edition-Patch-0-Test-1-Intel.dmg latest test patch for NeoOffice 2017.4 Professional Edition]
**'''Optional:''' Some database features and wizards in NeoOffice require Java. If NeoOffice displays a dialog that says Java is required, install [http://www.neooffice.org/neojava/javadownload.php Java SE Development Kit (JDK) from Oracle]. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work. **'''Optional:''' Some database features and wizards in NeoOffice require Java. If NeoOffice displays a dialog that says Java is required, install [http://www.neooffice.org/neojava/javadownload.php Java SE Development Kit (JDK) from Oracle]. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work.
-**If the NeoOffice download or installation fails, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Downloading_NeoOffice_Classic_Edition_from_our_website|these steps]].+**If the NeoOffice download or installation fails, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Downloading_NeoOffice_Professional_Edition_or_Classic_Edition_from_our_website|these steps]].
*'''NeoOffice Mac App Store:''' *'''NeoOffice Mac App Store:'''
-**Ensure that Apple's App Store application has installed NeoOffice 2017 by launching Apple's App Store application and [https://support.apple.com/kb/PH25935 doing these steps]+**Ensure that Apple's App Store application has installed NeoOffice 2017.4 by launching Apple's App Store application and [https://support.apple.com/kb/PH25935 doing these steps]
-<!--** Install the [http://edith.neooffice.org/test/NeoOffice-2017-Patch-0-Test-0-Intel.dmg latest test patch for NeoOffice 2017]-->+** Install the [http://rose.neooffice.org/test/NeoOffice-2017.4-Patch-0-Test-1-Intel.dmg latest test patch for NeoOffice 2017.4]
** If NeoOffice does not launch or NeoOffice Viewer launches, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Mac_App_Store_Installation_Issues|these steps]]. ** If NeoOffice does not launch or NeoOffice Viewer launches, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Mac_App_Store_Installation_Issues|these steps]].
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*Copy the following commands into the <tt class="notranslate">Terminal</tt> window and press the Return key:<br><tt class="notranslate">defaults delete org.neooffice.NeoOffice<br>defaults delete org.neooffice.NeoOfficeSecureEdition</tt> *Copy the following commands into the <tt class="notranslate">Terminal</tt> window and press the Return key:<br><tt class="notranslate">defaults delete org.neooffice.NeoOffice<br>defaults delete org.neooffice.NeoOfficeSecureEdition</tt>
*Launch NeoOffice *Launch NeoOffice
-<!--+</onlyinclude>
-If you see any problems with NeoOffice after upgrading to Sierra or High Sierra, try the preceding steps. These steps should fix most problems caused by upgrading to Sierra or High Sierra. If these steps do not fix your problem, [[#Send_us_a_bug_report|send us a bug report]].+
--->+
- +
==Fixed bugs== ==Fixed bugs==
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* When the font size combobox's arrow was clicked, NeoOffice would display the popup menu over part of the combobox * When the font size combobox's arrow was clicked, NeoOffice would display the popup menu over part of the combobox
* When selecting multiple lines of text within a cell in a Calc document, NeoOffice would fail to draw native highlighting over some of the selected text * When selecting multiple lines of text within a cell in a Calc document, NeoOffice would fail to draw native highlighting over some of the selected text
 +* NeoOffice would not save files if the "Always save as" preference had been changed to .docx, .xlsx, or .pptx before upgrading to NeoOffice 2017
 +* When exporting as PDF, NeoOffice would use the incorrect symbol font in the PDF file
 +* Dragging a slide within a presentation's "Slides" panel would fail
 +* None of the buttons in the Line Spacing toolbar button's popup window could be selected
 +* NeoOffice would would sometimes crash when quitting
 +* NeoOffice would horizontally stretch grayscale images when exporting to PDF
 +* NeoOffice would sometimes crash when saving JPEG images
 +* NeoOffice would sometimes crash when entering text using some of the macOS Asian keyboard layouts
 +* NeoOffice would crash when expanding a list of macros in some of the macro dialogs
 +* NeoOffice would sometimes crash when closing a window after dragging text or other objects within the window
 +* NeoOffice would sometimes crash during execution of a timer in the application's native event dispatching thread
 +* NeoOffice would crash in 3 different cases in NeoOffice's underlying LibreOffice 4.4 Writer and Calc code
==Unfixed bugs== ==Unfixed bugs==
-==Send us a bug report==+<!--==Send us a bug report==
If you [[#Problems after upgrading to Sierra or High Sierra?|purchased and installed NeoOffice 2017]] and you find a crashing or hanging bug, [mailto:sierrahighsierrabugs@neooffice.org send us an e-mail]. We can only fix crashing and hanging bugs that we can reproduce on our machines so be sure to include the following items: If you [[#Problems after upgrading to Sierra or High Sierra?|purchased and installed NeoOffice 2017]] and you find a crashing or hanging bug, [mailto:sierrahighsierrabugs@neooffice.org send us an e-mail]. We can only fix crashing and hanging bugs that we can reproduce on our machines so be sure to include the following items:
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* A sample of NeoOffice using the <tt class="notranslate">Activity Monitor</tt> application * A sample of NeoOffice using the <tt class="notranslate">Activity Monitor</tt> application
* Detailed steps that we can follow to reproduce the bug * Detailed steps that we can follow to reproduce the bug
 +-->

Current revision

Contents


This article describes known issues for running NeoOffice on macOS 10.12 Sierra and 10.13 High Sierra. Follow us on Twitter @NeoOffice to get notified when we fix any Sierra or High Sierra issues.

We do not have any support staff. If NeoOffice does not work for you, you can request a refund using the steps in the following links:

[edit] Problems after upgrading to Sierra or High Sierra?

[edit] Step 1 - Download and install the latest version of NeoOffice

Only NeoOffice 2017 or higher will run on High Sierra. To upgrade to the latest version of NeoOffice Professional Edition or NeoOffice from the Mac App Store, use the following steps:

[edit] Step 2 - If NeoOffice crashes or does not save, try these steps

The following steps will force NeoOffice to create new user preference files with default values:

  • Quit NeoOffice
  • NeoOffice Professional Edition:
    • In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
      ~/Library/Preferences/NeoOffice-4.0
    • Drag the selected NeoOffice-4.0 folder to the Trash
    • In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
      ~/Library/Preferences/NeoOffice-3.0
    • Drag the selected NeoOffice-4.0 folder to the Trash
  • NeoOffice Mac App Store:
    • In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
      ~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition-4.0
    • Drag the selected NeoOfficeSecureEdition-4.0 folder to the Trash
    • In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
      ~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition
    • Drag the selected NeoOfficeSecureEdition-4.0 folder to the Trash
  • Launch NeoOffice

[edit] Step 3 - If NeoOffice still has problems, try these steps

  • Quit NeoOffice
  • In the Finder, go to the /Applications/Utilities folder and launch the Terminal application
  • Copy the following commands into the Terminal window and press the Return key:
    defaults delete org.neooffice.NeoOffice
    defaults delete org.neooffice.NeoOfficeSecureEdition
  • Launch NeoOffice

[edit] Fixed bugs

  • NeoOffice would crash after closing a Calc document after copying cells containing a comment
  • When running on macOS High Sierra, the default file name would always be set to "Untitled" when exporting as PDF
  • When running on macOS High Sierra, emojis would be replaced by rectangles when exporting to PDF
  • When running on macOS High Sierra, NeoOffice would fail to open files on a remote SMB volume
  • NeoOffice would fail to open a file on a remote AFP volume when the file was open in NeoOffice on another machine
  • When running in full screen mode, exiting the versions browser would not repaint all of the document
  • When running on macOS High Sierra in full screen mode, exiting the versions browser would resize the window to be slightly shorter than the screen height
  • When running on macOS High Sierra in full screen mode, selecting the View > Full Screen menu item would set the window height to zero
  • When running a slideshow immediately after moving the presentation window to a different monitor, NeoOffice would display the slideshow underneath the presentation controller
  • When the font size combobox's arrow was clicked, NeoOffice would display the popup menu over part of the combobox
  • When selecting multiple lines of text within a cell in a Calc document, NeoOffice would fail to draw native highlighting over some of the selected text
  • NeoOffice would not save files if the "Always save as" preference had been changed to .docx, .xlsx, or .pptx before upgrading to NeoOffice 2017
  • When exporting as PDF, NeoOffice would use the incorrect symbol font in the PDF file
  • Dragging a slide within a presentation's "Slides" panel would fail
  • None of the buttons in the Line Spacing toolbar button's popup window could be selected
  • NeoOffice would would sometimes crash when quitting
  • NeoOffice would horizontally stretch grayscale images when exporting to PDF
  • NeoOffice would sometimes crash when saving JPEG images
  • NeoOffice would sometimes crash when entering text using some of the macOS Asian keyboard layouts
  • NeoOffice would crash when expanding a list of macros in some of the macro dialogs
  • NeoOffice would sometimes crash when closing a window after dragging text or other objects within the window
  • NeoOffice would sometimes crash during execution of a timer in the application's native event dispatching thread
  • NeoOffice would crash in 3 different cases in NeoOffice's underlying LibreOffice 4.4 Writer and Calc code

[edit] Unfixed bugs

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