Sierra, High Sierra, and Mojave Upgrade Issues

From NeoWiki

(Difference between revisions)
Jump to: navigation, search
Revision as of 23:30, 6 June 2018 (edit)
Pluby (Talk | contribs)
(Add macOS 10.14 Mojave to version lists)
← Previous diff
Revision as of 23:44, 6 June 2018 (edit) (undo)
Pluby (Talk | contribs)
(Add fixed and unfixed macOS Mojave bugs)
Next diff →
Line 12: Line 12:
*'''NeoOffice Professional Edition:''' *'''NeoOffice Professional Edition:'''
**Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2017.9 Professional Edition] if you are running an older version of NeoOffice **Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2017.9 Professional Edition] if you are running an older version of NeoOffice
-**Install the [http://rose.neooffice.org/test/NeoOffice-2017.9_Professional_Edition-Patch-0-Test-1-Intel.dmg latest test patch for NeoOffice 2017.9 Professional Edition]+**'''macOS Mojave users:''' Install the [http://rose.neooffice.org/test/NeoOffice-2017.9_Professional_Edition-Patch-0-Test-8-Intel.dmg latest test patch for NeoOffice 2017.9 Professional Edition]
**'''Optional:''' Some database features and wizards in NeoOffice require Java. If NeoOffice displays a dialog that says Java is required, install [http://www.neooffice.org/neojava/javadownload.php Java SE Development Kit (JDK) from Oracle]. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work. **'''Optional:''' Some database features and wizards in NeoOffice require Java. If NeoOffice displays a dialog that says Java is required, install [http://www.neooffice.org/neojava/javadownload.php Java SE Development Kit (JDK) from Oracle]. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work.
**If the NeoOffice download or installation fails, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Downloading_NeoOffice_Professional_Edition_or_Classic_Edition_from_our_website|these steps]]. **If the NeoOffice download or installation fails, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Downloading_NeoOffice_Professional_Edition_or_Classic_Edition_from_our_website|these steps]].
Line 18: Line 18:
*'''NeoOffice Mac App Store:''' *'''NeoOffice Mac App Store:'''
**Ensure that Apple's App Store application has installed NeoOffice 2017.9 by launching Apple's App Store application and [https://support.apple.com/kb/PH25935 doing these steps] **Ensure that Apple's App Store application has installed NeoOffice 2017.9 by launching Apple's App Store application and [https://support.apple.com/kb/PH25935 doing these steps]
-** Install the [http://rose.neooffice.org/test/NeoOffice-2017.9-Patch-0-Test-1-Intel.dmg latest test patch for NeoOffice 2017.9]+**'''macOS Mojave users:''' Install the [http://rose.neooffice.org/test/NeoOffice-2017.9-Patch-0-Test-8-Intel.dmg latest test patch for NeoOffice 2017.9]
** If NeoOffice does not launch or NeoOffice Viewer launches, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Mac_App_Store_Installation_Issues|these steps]]. ** If NeoOffice does not launch or NeoOffice Viewer launches, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Mac_App_Store_Installation_Issues|these steps]].
Line 42: Line 42:
*Launch NeoOffice *Launch NeoOffice
</onlyinclude> </onlyinclude>
 +==macOS Mojave bugs fixed in the latest test patch==
 +'''macOS Mojave users:''' Install the [http://rose.neooffice.org/test/NeoOffice-2017.9_Professional_Edition-Patch-0-Test-8-Intel.dmg latest test patch for NeoOffice 2017.9 Professional Edition] or the [http://rose.neooffice.org/test/NeoOffice-2017.9-Patch-0-Test-8-Intel.dmg latest test patch for NeoOffice 2017.9] to get the fixes for the following bugs:
 +
 +* When running on macOS Mojave, NeoOffice would fail to draw native buttons and listboxes
 +* When running on macOS Mojave, NeoOffice would draw partially transparent system colors incorrectly
 +
==Fixed bugs== ==Fixed bugs==
Line 131: Line 137:
==Unfixed bugs== ==Unfixed bugs==
 +* When running on macOS Mojave and downloading an update, NeoOffice Professional Edition will fail to resume a failed or cancelled download
<!--==Send us a bug report== <!--==Send us a bug report==

Revision as of 23:44, 6 June 2018

Contents


This article describes known issues for running NeoOffice on macOS 10.12 Sierra, 10.13 High Sierra, and 10.14 Mojave. Follow us on Twitter @NeoOffice to get notified when we fix any Sierra, High Sierra, or Mojave issues.

We do not have any support staff. If NeoOffice does not work for you, you can get a refund by opening a dispute with PayPal or requesting a refund from Apple.

Problems after upgrading to Sierra, High Sierra, or Mojave?

Step 1 - Download and install the latest version of NeoOffice

Only NeoOffice 2017 or higher will run on High Sierra and Mojave. To upgrade to the latest version of NeoOffice Professional Edition or NeoOffice from the Mac App Store, use the following steps:

  • NeoOffice Mac App Store:

Step 2 - If NeoOffice crashes or does not save, try these steps

The following steps will force NeoOffice to create new user preference files with default values:

  • Quit NeoOffice
  • NeoOffice Professional Edition:
    • In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
      ~/Library/Preferences/NeoOffice-4.0
    • Drag the selected NeoOffice-4.0 folder to the Trash
    • In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
      ~/Library/Preferences/NeoOffice-3.0
    • Drag the selected NeoOffice-4.0 folder to the Trash
  • NeoOffice Mac App Store:
    • In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
      ~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition-4.0
    • Drag the selected NeoOfficeSecureEdition-4.0 folder to the Trash
    • In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
      ~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition
    • Drag the selected NeoOfficeSecureEdition-4.0 folder to the Trash
  • Launch NeoOffice

Step 3 - If NeoOffice still has problems, try these steps

  • Quit NeoOffice
  • In the Finder, go to the /Applications/Utilities folder and launch the Terminal application
  • Copy the following commands into the Terminal window and press the Return key:
    defaults delete org.neooffice.NeoOffice
    defaults delete org.neooffice.NeoOfficeSecureEdition
  • Launch NeoOffice

macOS Mojave bugs fixed in the latest test patch

macOS Mojave users: Install the latest test patch for NeoOffice 2017.9 Professional Edition or the latest test patch for NeoOffice 2017.9 to get the fixes for the following bugs:

  • When running on macOS Mojave, NeoOffice would fail to draw native buttons and listboxes
  • When running on macOS Mojave, NeoOffice would draw partially transparent system colors incorrectly

Fixed bugs

  • NeoOffice would crash after closing a Calc document after copying cells containing a comment
  • When running on macOS High Sierra, the default file name would always be set to "Untitled" when exporting as PDF
  • When running on macOS High Sierra, emojis would be replaced by rectangles when exporting to PDF
  • When running on macOS High Sierra, NeoOffice would fail to open files on a remote SMB volume
  • NeoOffice would fail to open a file on a remote AFP volume when the file was open in NeoOffice on another machine
  • When running in full screen mode, exiting the versions browser would not repaint all of the document
  • When running on macOS High Sierra in full screen mode, exiting the versions browser would resize the window to be slightly shorter than the screen height
  • When running on macOS High Sierra in full screen mode, selecting the View > Full Screen menu item would set the window height to zero
  • When running a slideshow immediately after moving the presentation window to a different monitor, NeoOffice would display the slideshow underneath the presentation controller
  • When the font size combobox's arrow was clicked, NeoOffice would display the popup menu over part of the combobox
  • When selecting multiple lines of text within a cell in a Calc document, NeoOffice would fail to draw native highlighting over some of the selected text
  • NeoOffice would not save files if the "Always save as" preference had been changed to .docx, .xlsx, or .pptx before upgrading to NeoOffice 2017
  • When exporting as PDF, NeoOffice would use the incorrect symbol font in the PDF file
  • Dragging a slide within a presentation's "Slides" panel would fail
  • None of the buttons in the Line Spacing toolbar button's popup window could be selected
  • NeoOffice would would sometimes crash when quitting
  • NeoOffice would horizontally stretch grayscale images when exporting to PDF
  • NeoOffice would sometimes crash when saving JPEG images
  • NeoOffice would sometimes crash when entering text using some of the macOS Asian keyboard layouts
  • NeoOffice would crash when expanding a list of macros in some of the macro dialogs
  • NeoOffice would sometimes crash when closing a window after dragging text or other objects within the window
  • NeoOffice would sometimes crash during execution of a timer in the application's native event dispatching thread
  • NeoOffice would crash in 3 different cases in NeoOffice's underlying LibreOffice 4.4 Writer and Calc code
  • NeoOffice would crash due to RedHat bug #1409634
  • NeoOffice would sometimes crash when importing PDF documents
  • NeoOffice would sometimes crash when scrolling within a popup menu
  • NeoOffice would sometimes crash when editing a table in a Writer document
  • NeoOffice would crash due to LibreOffice bug #107975
  • NeoOffice would sometimes crash when copying bookmarks in a Writer document
  • NeoOffice would sometimes crash when a popup menu closed
  • NeoOffice would sometimes crash when opening a document that contains remote images
  • NeoOffice would crash due to LibreOffice bug #113591
  • NeoOffice would crash due to LibreOffice bug #92963
  • NeoOffice would sometimes crash when copying cells that contain comments in a Calc document
  • NeoOffice would sometimes crash when scrolling using a mouse wheel
  • NeoOffice would sometimes crash when selecting the File > Open menu item in a Writer document
  • NeoOffice would leak memory due to LibreOffice bug #88006
  • NeoOffice would crash due to LibreOffice bug #71097
  • NeoOffice would sometimes crash when undoing or redoing changes in cells that contain comments in a Calc document
  • NeoOffice would sometimes crash when autosaving documents
  • NeoOffice would sometimes crash when opening T602 image files
  • NeoOffice would crash due to LibreOffice bug #73294
  • NeoOffice would sometimes fail to save .docx files due to LibreOffice bugs #99273 and #102479
  • NeoOffice would crash due to LibreOffice bug #108612
  • NeoOffice would not display bullets instead of spaces when the View > Non-printing Characters menu item is checked in Writer
  • NeoOffice would sometimes crash when loading extensions that have been imported from older versions of NeoOffice
  • NeoOffice would sometimes crash when opening WPG drawing files
  • NeoOffice would sometimes crash when scrolling using a mouse wheel
  • NeoOffice would sometimes crash when dragging a table in a presentation document
  • NeoOffice would sometimes crash when printing
  • NeoOffice would sometimes crash when undoing or redoing changes in a Writer document
  • NeoOffice would sometimes crash when deleting a form field
  • NeoOffice needed a LibreOffice security patch for a security vulnerability that affects Calc documents
  • NeoOffice would leak memory due to several LibreOffice bugs
  • NeoOffice would crash due to LibreOffice bug #108887
  • NeoOffice would sometimes crash when dragging comments in a presentation document
  • NeoOffice would sometimes crash when opening a spreadsheet document
  • NeoOffice would not allow editing of comments in presentation documents
  • NeoOffice would sometimes crash when opening a word processing document
  • NeoOffice would sometimes crash when opening a .docx document
  • NeoOffice would sometimes crash when printing
  • NeoOffice would sometimes crash when opening HWP word processing files
  • NeoOffice would sometimes crash when selecting an image in a Writer document
  • NeoOffice would sometimes crash when loading your locale preferences
  • NeoOffice would sometimes crash when closing the Printer Options dialog
  • NeoOffice would sometimes crash when editing sections in a Writer document
  • NeoOffice would leak memory due to several LibreOffice bugs
  • NeoOffice would sometimes crash when repaginating a Writer document
  • NeoOffice would sometimes crash when saving a Writer document
  • NeoOffice would sometimes crash when pasting HTML tables into a Writer document
  • NeoOffice would sometimes crash when moving the cursor in a Writer document
  • NeoOffice would sometimes crash when clicking on a video while in a slideshow
  • NeoOffice needed three LibreOffice security patches for security vulnerabilities that affect several types of documents
  • NeoOffice would sometimes crash when closing a Calc document
  • NeoOffice would sometimes crash when Arabic text is set to full width alignment
  • NeoOffice would not display any kashida glyphs when Arabic text is set to full width alignment
  • NeoOffice would sometimes crash when opening SVG image files
  • NeoOffice would sometimes crash when selecting the Format > Page menu item
  • NeoOffice would sometimes crash when pasting content copied from NeoOffice
  • NeoOffice would sometimes leave thin horizontal lines in a Calc document when running on a Retina display after moving the selected cell back and forth off the right or left edges of the window
  • NeoOffice would sometimes crash when printing
  • NeoOffice would open a new Writer document when pressing the Command-N keys instead of opening the document type checked in the NeoOffice > Open at Launch menu
  • NeoOffice would leak memory due to several LibreOffice bugs
  • NeoOffice Professional Edition could not load Oracle's Java Development Kit (JDK) 9 or 10

Unfixed bugs

  • When running on macOS Mojave and downloading an update, NeoOffice Professional Edition will fail to resume a failed or cancelled download
Personal tools