El Capitan and Sierra Upgrade Issues

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This article describes known issues for running NeoOffice on Mac OS X 10.11 El Capitan. Follow us on Twitter @NeoOffice to get notified when we fix any El Capitan issues.

Contents

Problems after upgrading to El Capitan?

Step 1 - Download and install the latest version of NeoOffice

  • NeoOffice Mac App Store users:
    • Ensure that Apple's App Store application has installed NeoOffice 2015.7 by launching Apple's App Store application and doing these steps
    • If NeoOffice does not launch or NeoOffice Viewer launches, we recommend that you try the following steps. These steps will force Apple's App Store application to redownload NeoOffice:
      • Quit NeoOffice
      • Move NeoOffice to the Trash and empty the Trash
      • Reboot your machine (note: this step is very important because if you do not reboot, the steps below may not work)
      • Launch Apple's App Store application, select the Store > Sign In menu item, and login using your Apple iTunes account
      • In the App Store application, click on the Purchased icon and press the Install button to the right of NeoOffice
      • Wait for NeoOffice to finish downloading before you try to launch NeoOffice

Step 2 - If NeoOffice crashes or does not save, try these steps

The following steps will force NeoOffice to create new user preference files with default values:

  • Quit NeoOffice
  • NeoOffice Classic Edition users:
    • In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
      ~/Library/Preferences/NeoOffice-3.0
    • Drag the selected NeoOffice-3.0 folder to the Trash
  • NeoOffice Mac App Store users:
    • In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
      ~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition
    • Drag the selected NeoOfficeSecureEdition folder to the Trash
  • Launch NeoOffice

Step 3 - If NeoOffice crashes when you select the Format > Cells menu item, try these steps

There is a font handling bug that Apple created in OS X El Capitan. This Apple bug can cause NeoOffice to crash when NeoOffice tries to draw text using the Arial Unicode MS font. To stop the crashing, disable the Arial Unicode MS font using the following steps:

  • In the Finder, go to the /Applications folder and launch the Font Book application
  • In the Font Book application window, go to the middle column and select the Arial Unicode MS font
  • Select the Edit > Disable "Arial Unicode MS" Family menu item

Step 4 - If NeoOffice still has problems, try these steps

  • Quit NeoOffice
  • In the Finder, go to the /Applications/Utilities folder and launch the Terminal application
  • Copy the following commands into the Terminal window and press the Return key:
    defaults delete org.neooffice.NeoOffice
    defaults delete org.neooffice.NeoOfficeSecureEdition
  • Launch NeoOffice

Step 5 - If NeoOffice displays question marks or boxes instead of text, try these steps

Find and remove any fonts that are incompatible with OS X El Capitan using the following steps:

  • In the Finder, go to the /Applications folder and launch the Font Book application
  • In the Font Book application window, select all fonts by selecting the All Fonts item in the left column
  • In the Font Book application window, click on a font in the middle column, select the Edit > Select All menu item, and then select the File > Validate Fonts menu item
  • In the Font Validation window that appears, select any fonts that that are marked in red or yellow and press the Remove Checked button

If NeoOffice still displays question marks or boxes instead of text after doing the above steps, change the font to one of Apple's fonts that can display the language of your text using the following steps:

  • Select some text in the document that displays as question marks or boxes
  • Right-click or Control-click on the selected text
  • In the popup menu that appears, select the Font menu item, and then select one of the following fonts:
    • Arabic - Geeza Pro
    • Chinese - Heiti SC
    • Hebrew - Lucida Grande
    • Indic - Davanagari
    • Japanese - Hiragino Kaku Gothic

Fixed bugs

  • NeoOffice would hang when opening a new window while in full screen mode
  • Typing text in a full screen mode window would fail
  • NeoOffice would ignore most keystrokes when typing many common Indic language words
  • Any color settings for changes in Writer documents that were set to By author or [None] would be unset when quitting NeoOffice
  • NeoOffice would crash when opening LibreOffice HTML files that contain images
  • NeoOffice would crash when rendering Indic characters using the Arial Unicode MS font
  • NeoOffice would draw any text that has its scaling the width setting set to greater than 100% wider than normal
  • NeoOffice would display some dialogs and dropdown lists behind the current document when in full screen mode
  • NeoOffice would generate an empty mail merge if you select the From: field in the Mail Merge dialog
  • NeoOffice would hang for a minute or longer when updating links in spreadsheets
  • In compressed and stretched vertical text, NeoOffice would compress or stretch Chinese, Japanese, and Korean characters horizontally instead of vertically
  • In fontwork objects that have multiple lines of text, NeoOffice would draw all but the first line of text too far to the right
  • When exporting as PDF, any characters that use the Apple Color Emoji font would not be included in the exported PDF file
  • When pressing and holding a vowel key, NeoOffice would repeatedly enter the unaccented character even after OS X displayed a list of accented characters

Unfixed bugs

Send us a bug report

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