El Capitan and Sierra Upgrade Issues

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-This article describes known issues for running NeoOffice on OS X 10.11 El Capitan and macOS 10.12 Sierra. Follow us on Twitter [http://twitter.com/NeoOffice @NeoOffice] to get notified when we fix any El Capitan or Sierra issues.+This article describes known issues for running NeoOffice on Mac OS X 10.11 El Capitan. Follow us on Twitter [http://twitter.com/NeoOffice @NeoOffice] to get notified when we fix any El Capitan issues.
-==Problems after upgrading to El Capitan or Sierra?==+==Problems after upgrading to El Capitan?==
-====Step 1 - Download and install the latest version of NeoOffice====+{{bluebox|SendUsElCapitanBugsNotice}}
-'''Only NeoOffice 2015 or higher will run on El Capitan and Sierra.''' To upgrade to the latest version of NeoOffice Classic Edition or NeoOffice from the Mac App Store, use the following steps:+
-*'''NeoOffice Classic Edition:'''+====Step 1 - Download and install the latest version of NeoOffice====
-**Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2015.11 Classic Edition] if you are running an older version of NeoOffice+*'''NeoOffice Classic Edition users:'''
-<!--**Install the [http://nick.neooffice.org/test/NeoOffice-2015.11_Classic_Edition-Patch-0-Test-1-Intel.dmg latest test patch for NeoOffice 2015.11 Classic Edition]-->+**Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2015.2 Classic Edition] if you are running an older version of NeoOffice
 +<!--**Install the latest [http://nick.neooffice.org/test/NeoOffice-2015.2_Classic_Edition-Patch-0-Test-1-Intel.dmg test patch for NeoOffice 2015.2 Classic Edition]-->
**Install [http://www.neooffice.org/neojava/javadownload.php Java SE Development Kit (JDK) from Oracle]. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work. **Install [http://www.neooffice.org/neojava/javadownload.php Java SE Development Kit (JDK) from Oracle]. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work.
-**If the NeoOffice download or installation fails, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Downloading_NeoOffice_Classic_Edition_from_our_website|these steps]]. 
-*'''NeoOffice Mac App Store:'''+*'''NeoOffice Mac App Store users:'''
-**Ensure that Apple's App Store application has installed NeoOffice 2015.11 by launching Apple's App Store application and [https://support.apple.com/kb/PH25935 doing these steps]+**Ensure that Apple's App Store application has installed NeoOffice {{NeoMASVer}} by launching Apple's App Store application and [https://support.apple.com/kb/PH11502 doing these steps]
-<!--** Install the [http://nick.neooffice.org/test/NeoOffice-2015.11-Patch-0-Test-1-Intel.dmg latest test patch for NeoOffice 2015.11]-->+<!--** Install the [http://nick.neooffice.org/test/NeoOffice-2015.2-Patch-0-Test-1-Intel.dmg latest test patch for NeoOffice {{NeoMASVer}}]-->
-** If NeoOffice does not launch or NeoOffice Viewer launches, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Mac_App_Store_Installation_Issues|these steps]].+** If NeoOffice does not launch or NeoOffice Free Edition launches, we recommend that you try the following steps. These steps will force Apple's App Store application to redownload NeoOffice:
 +***Quit NeoOffice
 +***Move NeoOffice to the Trash and empty the Trash
 +***Reboot your machine (note: this step is very important because if you do not reboot, the steps below may not work)
 +***Launch Apple's App Store application, select the <tt>Store > Sign In</tt> menu item, and login using your Apple iTunes account
 +***In the App Store application, click on the "Purchases" icon and press the "Install" button to the right of NeoOffice
 +***Wait for NeoOffice to finish downloading before you try to launch NeoOffice
====Step 2 - If NeoOffice crashes or does not save, try these steps==== ====Step 2 - If NeoOffice crashes or does not save, try these steps====
The following steps will force NeoOffice to create new user preference files with default values: The following steps will force NeoOffice to create new user preference files with default values:
*'''Quit NeoOffice''' *'''Quit NeoOffice'''
-*'''NeoOffice Classic Edition:'''+*'''NeoOffice Classic Edition users:'''
-**In the Finder, select the &nbsp;{{prefName|Go}}&nbsp; > {{prefName|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt class="notranslate">~/Library/Preferences/NeoOffice-3.0</tt>+**In the Finder, select the {{prefName|Go}} > {{prefName|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt>~/Library/Preferences/NeoOffice-3.0</tt>
-**Drag the selected <tt class="notranslate">NeoOffice-3.0</tt> folder to the Trash+**Drag the selected <tt>NeoOffice-3.0</tt> folder to the Trash
-*'''NeoOffice Mac App Store:'''+*'''NeoOffice Mac App Store users:'''
-**In the Finder, select the {{prefName|Go}} > {{prefName|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt class="notranslate">~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition</tt>+**In the Finder, select the {{prefName|Go}} > {{prefName|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt>~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition</tt>
-**Drag the selected <tt class="notranslate">NeoOfficeSecureEdition</tt> folder to the Trash+**Drag the selected <tt>NeoOfficeSecureEdition</tt> folder to the Trash
*'''Launch NeoOffice''' *'''Launch NeoOffice'''
====Step 3 - If NeoOffice still has problems, try these steps==== ====Step 3 - If NeoOffice still has problems, try these steps====
*Quit NeoOffice *Quit NeoOffice
-*In the Finder, go to the <tt class="notranslate">/Applications/Utilities</tt> folder and launch the <tt class="notranslate">Terminal</tt> application+*In the Finder, go to the <tt>/Applications/Utilities</tt> folder and launch the <tt>Terminal</tt> application
-*Copy the following commands into the <tt class="notranslate">Terminal</tt> window and press the Return key:<br><tt class="notranslate">defaults delete org.neooffice.NeoOffice<br>defaults delete org.neooffice.NeoOfficeSecureEdition</tt>+*Copy the following commands into the <tt>Terminal</tt> window and press the Return key:<br><tt>defaults delete org.neooffice.NeoOffice<br>defaults delete org.neooffice.NeoOfficeSecureEdition</tt>
*Launch NeoOffice *Launch NeoOffice
-<!-- 
-{{bluebox|SendUsElCapitanSierraBugsNotice}} 
---> 
-==Fixed bugs==+====Step 4 - If NeoOffice displays question marks or boxes instead of text, try these steps====
 +Find and remove any fonts that are incompatible with OS X El Capitan using the following steps:
 +* In the Finder, go to the <tt>/Applications</tt> folder and launch the <tt>Font Book</tt> application
 +* In the <tt>Font Book</tt> application window, select all fonts by selecting the <tt>All Fonts</tt> item in the left column
 +* In the <tt>Font Book</tt> application window, click on a font in the middle column, select the <tt>Edit > Select All</tt> menu item, and then select the File > Validate Fonts menu item
 +* In the Font Validation window that appears, select any fonts that that are marked in red or yellow and press the "Remove Checked" button
-'''Sierra bugs:'''+If NeoOffice still displays question marks or boxes instead of text after doing the above steps, change the font to one of Apple's fonts that can display the language of your text using the following steps:
-* NeoOffice would draw default buttons as unpressed, non-default buttons+* Select some text in the document that displays as question marks or boxes
-* NeoOffice would hang when selecting the File > Browse All Versions menu item+* Right-click or Control-click on the selected text
-* When scrolling using the trackpad, NeoOffice would react much more sensitively than it did on earlier versions of OS X+* In the popup menu that appears, select the <tt>Font</tt> menu itme, and then select one of the following fonts:
-* When creating a new database in the Database Wizard, the Mac App Store version of NeoOffice would crash+** Arabic - Geeza Pro
-* macOS would display an internal error dialog on some computers after selecting a menu item in NeoOffice+** Chinese - Heiti SC
-* NeoOffice would crash when printing documents that contain EPS images+** Hebrew - Lucida Grande
 +** Indic - Davanagari
 +** Japanese - Hiragino Kaku Gothic
 + 
 +==Fixed bugs==
-'''El Capitan bugs:''' 
* NeoOffice would hang when opening a new window while in full screen mode * NeoOffice would hang when opening a new window while in full screen mode
* Typing text in a full screen mode window would fail * Typing text in a full screen mode window would fail
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* Any color settings for changes in Writer documents that were set to {{prefName|By author}} or {{prefName|[None]}} would be unset when quitting NeoOffice * Any color settings for changes in Writer documents that were set to {{prefName|By author}} or {{prefName|[None]}} would be unset when quitting NeoOffice
* NeoOffice would crash when opening LibreOffice HTML files that contain images * NeoOffice would crash when opening LibreOffice HTML files that contain images
-* NeoOffice would crash when rendering Indic characters using the <tt class="notranslate">Arial Unicode MS</tt> font+* NeoOffice would crash when rendering Indic characters using the <tt>Arial Unicode MS</tt> font
* NeoOffice would draw any text that has its {{prefName|scaling the width}} setting set to greater than 100% wider than normal * NeoOffice would draw any text that has its {{prefName|scaling the width}} setting set to greater than 100% wider than normal
* NeoOffice would display some dialogs and dropdown lists behind the current document when in full screen mode * NeoOffice would display some dialogs and dropdown lists behind the current document when in full screen mode
* NeoOffice would generate an empty mail merge if you select the {{prefName|From:}} field in the Mail Merge dialog * NeoOffice would generate an empty mail merge if you select the {{prefName|From:}} field in the Mail Merge dialog
* NeoOffice would hang for a minute or longer when updating links in spreadsheets * NeoOffice would hang for a minute or longer when updating links in spreadsheets
-* In compressed and stretched vertical text, NeoOffice would compress or stretch Chinese, Japanese, and Korean characters horizontally instead of vertically 
-* In fontwork objects that have multiple lines of text, NeoOffice would draw all but the first line of text too far to the right 
-* When exporting as PDF, any characters that use the <tt class="notranslate">Apple Color Emoji</tt> font would not be included in the exported PDF file 
-* When pressing and holding a vowel key, NeoOffice would repeatedly enter the unaccented character even after OS X displayed a list of accented characters 
-* NeoOffice would sometimes freeze when unlocking a Dropbox or iCloud document within the titlebar's popup window 
==Unfixed bugs== ==Unfixed bugs==
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==Send us a bug report== ==Send us a bug report==
-{{SendUsElCapitanSierraBugsInstructions}}+{{bluebox|SendUsElCapitanBugsInstructions}}

Revision as of 01:22, 22 January 2017

This article describes known issues for running NeoOffice on Mac OS X 10.11 El Capitan. Follow us on Twitter @NeoOffice to get notified when we fix any El Capitan issues.

Contents

Problems after upgrading to El Capitan?

Step 1 - Download and install the latest version of NeoOffice

  • NeoOffice Mac App Store users:
    • Ensure that Apple's App Store application has installed NeoOffice 2015.2 by launching Apple's App Store application and doing these steps
    • If NeoOffice does not launch or NeoOffice Free Edition launches, we recommend that you try the following steps. These steps will force Apple's App Store application to redownload NeoOffice:
      • Quit NeoOffice
      • Move NeoOffice to the Trash and empty the Trash
      • Reboot your machine (note: this step is very important because if you do not reboot, the steps below may not work)
      • Launch Apple's App Store application, select the Store > Sign In menu item, and login using your Apple iTunes account
      • In the App Store application, click on the "Purchases" icon and press the "Install" button to the right of NeoOffice
      • Wait for NeoOffice to finish downloading before you try to launch NeoOffice

Step 2 - If NeoOffice crashes or does not save, try these steps

The following steps will force NeoOffice to create new user preference files with default values:

  • Quit NeoOffice
  • NeoOffice Classic Edition users:
    • In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
      ~/Library/Preferences/NeoOffice-3.0
    • Drag the selected NeoOffice-3.0 folder to the Trash
  • NeoOffice Mac App Store users:
    • In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:
      ~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition
    • Drag the selected NeoOfficeSecureEdition folder to the Trash
  • Launch NeoOffice

Step 3 - If NeoOffice still has problems, try these steps

  • Quit NeoOffice
  • In the Finder, go to the /Applications/Utilities folder and launch the Terminal application
  • Copy the following commands into the Terminal window and press the Return key:
    defaults delete org.neooffice.NeoOffice
    defaults delete org.neooffice.NeoOfficeSecureEdition
  • Launch NeoOffice

Step 4 - If NeoOffice displays question marks or boxes instead of text, try these steps

Find and remove any fonts that are incompatible with OS X El Capitan using the following steps:

  • In the Finder, go to the /Applications folder and launch the Font Book application
  • In the Font Book application window, select all fonts by selecting the All Fonts item in the left column
  • In the Font Book application window, click on a font in the middle column, select the Edit > Select All menu item, and then select the File > Validate Fonts menu item
  • In the Font Validation window that appears, select any fonts that that are marked in red or yellow and press the "Remove Checked" button

If NeoOffice still displays question marks or boxes instead of text after doing the above steps, change the font to one of Apple's fonts that can display the language of your text using the following steps:

  • Select some text in the document that displays as question marks or boxes
  • Right-click or Control-click on the selected text
  • In the popup menu that appears, select the Font menu itme, and then select one of the following fonts:
    • Arabic - Geeza Pro
    • Chinese - Heiti SC
    • Hebrew - Lucida Grande
    • Indic - Davanagari
    • Japanese - Hiragino Kaku Gothic

Fixed bugs

  • NeoOffice would hang when opening a new window while in full screen mode
  • Typing text in a full screen mode window would fail
  • NeoOffice would ignore most keystrokes when typing many common Indic language words
  • Any color settings for changes in Writer documents that were set to By author or [None] would be unset when quitting NeoOffice
  • NeoOffice would crash when opening LibreOffice HTML files that contain images
  • NeoOffice would crash when rendering Indic characters using the Arial Unicode MS font
  • NeoOffice would draw any text that has its scaling the width setting set to greater than 100% wider than normal
  • NeoOffice would display some dialogs and dropdown lists behind the current document when in full screen mode
  • NeoOffice would generate an empty mail merge if you select the From: field in the Mail Merge dialog
  • NeoOffice would hang for a minute or longer when updating links in spreadsheets

Unfixed bugs

Send us a bug report

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