https://neowiki.neooffice.org/index.php?title=El_Capitan_and_Sierra_Upgrade_Issues&action=history&feed=atomEl Capitan and Sierra Upgrade Issues - Revision history2024-03-28T21:14:07ZRevision history for this page on the wikiMediaWiki 1.10.1https://neowiki.neooffice.org/index.php?title=El_Capitan_and_Sierra_Upgrade_Issues&diff=18047&oldid=prevPluby: isable obsolete sections now that NeoOffice 2015 is no longer the latest version of NeoOffice2017-09-12T21:06:19Z<p>isable obsolete sections now that NeoOffice 2015 is no longer the latest version of NeoOffice</p>
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<tr><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would sometimes freeze when unlocking a Dropbox or iCloud document within the titlebar's popup window</td><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would sometimes freeze when unlocking a Dropbox or iCloud document within the titlebar's popup window</td></tr>
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<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><!--</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">==Unfixed bugs==</td><td> </td><td style="background: #eee; font-size: smaller;">==Unfixed bugs==</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
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<tr><td> </td><td style="background: #eee; font-size: smaller;">* A sample of NeoOffice using the <tt class="notranslate">Activity Monitor</tt> application</td><td> </td><td style="background: #eee; font-size: smaller;">* A sample of NeoOffice using the <tt class="notranslate">Activity Monitor</tt> application</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">* Detailed steps that we can follow to reproduce the bug</td><td> </td><td style="background: #eee; font-size: smaller;">* Detailed steps that we can follow to reproduce the bug</td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;">--></td></tr>
</table>Plubyhttps://neowiki.neooffice.org/index.php?title=El_Capitan_and_Sierra_Upgrade_Issues&diff=17957&oldid=prevPluby: /* Send us a bug report */ Add list of documents to send with bug reports2017-06-08T15:08:35Z<p><span class="autocomment">Send us a bug report -</span> Add list of documents to send with bug reports</p>
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<tr><td> </td><td style="background: #eee; font-size: smaller;">==Send us a bug report==</td><td> </td><td style="background: #eee; font-size: smaller;">==Send us a bug report==</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">If you [[#Problems after upgrading to El Capitan or Sierra?|purchased and installed NeoOffice 2015]] and you find a bug, [mailto:elcapitansierrabugs@neooffice.org send us an e-mail]. <del style="color: red; font-weight: bold; text-decoration: none;">Please </del>include <del style="color: red; font-weight: bold; text-decoration: none;">any [https</del>:/<del style="color: red; font-weight: bold; text-decoration: none;">/support.apple.com/HT201361 screen snapshots] </del>that <del style="color: red; font-weight: bold; text-decoration: none;">might help us see what you see on your computer.</del></td><td>+</td><td style="background: #cfc; font-size: smaller;">If you [[#Problems after upgrading to El Capitan or Sierra?|purchased and installed NeoOffice 2015]] and you find a <ins style="color: red; font-weight: bold; text-decoration: none;">crashing or hanging </ins>bug, [mailto:elcapitansierrabugs@neooffice.org send us an e-mail]. <ins style="color: red; font-weight: bold; text-decoration: none;">We can only fix crashing and hanging bugs that we can reproduce on our machines so be sure to </ins>include <ins style="color: red; font-weight: bold; text-decoration: none;">the following items</ins>:</td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"> </td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">* A crash log for crashing bugs</ins></td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">* A sample of NeoOffice using the <tt class="notranslate">Activity Monitor<</ins>/<ins style="color: red; font-weight: bold; text-decoration: none;">tt> application</ins></td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">* Detailed steps </ins>that <ins style="color: red; font-weight: bold; text-decoration: none;">we can follow to reproduce the bug</ins></td></tr>
</table>Plubyhttps://neowiki.neooffice.org/index.php?title=El_Capitan_and_Sierra_Upgrade_Issues&diff=17953&oldid=prevPluby: /* Step 1 - Download and install the latest version of NeoOffice */ More Java wording changes2017-05-03T02:54:17Z<p><span class="autocomment">Step 1 - Download and install the latest version of NeoOffice -</span> More Java wording changes</p>
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<tr><td> </td><td style="background: #eee; font-size: smaller;">**Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2015.12 Classic Edition] if you are running an older version of NeoOffice</td><td> </td><td style="background: #eee; font-size: smaller;">**Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2015.12 Classic Edition] if you are running an older version of NeoOffice</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"><!--**Install the [http://edith.neooffice.org/test/NeoOffice-2015.12_Classic_Edition-Patch-0-Test-0-Intel.dmg latest test patch for NeoOffice 2015.12 Classic Edition]--></td><td> </td><td style="background: #eee; font-size: smaller;"><!--**Install the [http://edith.neooffice.org/test/NeoOffice-2015.12_Classic_Edition-Patch-0-Test-0-Intel.dmg latest test patch for NeoOffice 2015.12 Classic Edition]--></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">**Some database features and wizards in NeoOffice require Java. If NeoOffice displays a dialog that says <del style="color: red; font-weight: bold; text-decoration: none;">you need to install </del>Java <del style="color: red; font-weight: bold; text-decoration: none;">when you try to use one of these features</del>, install [http://www.neooffice.org/neojava/javadownload.php Java SE Development Kit (JDK) from Oracle]. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work.</td><td>+</td><td style="background: #cfc; font-size: smaller;">**<ins style="color: red; font-weight: bold; text-decoration: none;">'''Optional:''' </ins>Some database features and wizards in NeoOffice require Java. If NeoOffice displays a dialog that says Java <ins style="color: red; font-weight: bold; text-decoration: none;">is required</ins>, install [http://www.neooffice.org/neojava/javadownload.php Java SE Development Kit (JDK) from Oracle]. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">**If the NeoOffice download or installation fails, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Downloading_NeoOffice_Classic_Edition_from_our_website|these steps]].</td><td> </td><td style="background: #eee; font-size: smaller;">**If the NeoOffice download or installation fails, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Downloading_NeoOffice_Classic_Edition_from_our_website|these steps]].</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
</table>Plubyhttps://neowiki.neooffice.org/index.php?title=El_Capitan_and_Sierra_Upgrade_Issues&diff=17951&oldid=prevPluby: /* Step 1 - Download and install the latest version of NeoOffice */ Clarify that Java is optional2017-05-03T02:39:35Z<p><span class="autocomment">Step 1 - Download and install the latest version of NeoOffice -</span> Clarify that Java is optional</p>
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<tr><td> </td><td style="background: #eee; font-size: smaller;">**Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2015.12 Classic Edition] if you are running an older version of NeoOffice</td><td> </td><td style="background: #eee; font-size: smaller;">**Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2015.12 Classic Edition] if you are running an older version of NeoOffice</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"><!--**Install the [http://edith.neooffice.org/test/NeoOffice-2015.12_Classic_Edition-Patch-0-Test-0-Intel.dmg latest test patch for NeoOffice 2015.12 Classic Edition]--></td><td> </td><td style="background: #eee; font-size: smaller;"><!--**Install the [http://edith.neooffice.org/test/NeoOffice-2015.12_Classic_Edition-Patch-0-Test-0-Intel.dmg latest test patch for NeoOffice 2015.12 Classic Edition]--></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">**<del style="color: red; font-weight: bold; text-decoration: none;">Install </del>[http://www.neooffice.org/neojava/javadownload.php Java SE Development Kit (JDK) from Oracle]. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work.</td><td>+</td><td style="background: #cfc; font-size: smaller;">**<ins style="color: red; font-weight: bold; text-decoration: none;">Some database features and wizards in NeoOffice require Java. If NeoOffice displays a dialog that says you need to install Java when you try to use one of these features, install </ins>[http://www.neooffice.org/neojava/javadownload.php Java SE Development Kit (JDK) from Oracle]. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">**If the NeoOffice download or installation fails, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Downloading_NeoOffice_Classic_Edition_from_our_website|these steps]].</td><td> </td><td style="background: #eee; font-size: smaller;">**If the NeoOffice download or installation fails, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Downloading_NeoOffice_Classic_Edition_from_our_website|these steps]].</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
</table>Plubyhttps://neowiki.neooffice.org/index.php?title=El_Capitan_and_Sierra_Upgrade_Issues&diff=17925&oldid=prevPluby: /* Step 1 - Download and install the latest version of NeoOffice */ Update links for new version2017-03-01T18:13:45Z<p><span class="autocomment">Step 1 - Download and install the latest version of NeoOffice -</span> Update links for new version</p>
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<td colspan='2' width='50%' align='center' style="background-color: white;">←Older revision</td>
<td colspan='2' width='50%' align='center' style="background-color: white;">Revision as of 18:13, 1 March 2017</td>
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<tr><td> </td><td style="background: #eee; font-size: smaller;">*'''NeoOffice Classic Edition:'''</td><td> </td><td style="background: #eee; font-size: smaller;">*'''NeoOffice Classic Edition:'''</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">**Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2015.<del style="color: red; font-weight: bold; text-decoration: none;">11 </del>Classic Edition] if you are running an older version of NeoOffice</td><td>+</td><td style="background: #cfc; font-size: smaller;">**Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2015.<ins style="color: red; font-weight: bold; text-decoration: none;">12 </ins>Classic Edition] if you are running an older version of NeoOffice</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">**Install the [http://edith.neooffice.org/test/NeoOffice-2015.<del style="color: red; font-weight: bold; text-decoration: none;">11_Classic_Edition</del>-Patch-0-Test-<del style="color: red; font-weight: bold; text-decoration: none;">2</del>-Intel.dmg latest test patch for NeoOffice 2015.<del style="color: red; font-weight: bold; text-decoration: none;">11 </del>Classic Edition]</td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;"><!--</ins>**Install the [http://edith.neooffice.org/test/NeoOffice-2015.<ins style="color: red; font-weight: bold; text-decoration: none;">12_Classic_Edition</ins>-Patch-0-Test-<ins style="color: red; font-weight: bold; text-decoration: none;">0</ins>-Intel.dmg latest test patch for NeoOffice 2015.<ins style="color: red; font-weight: bold; text-decoration: none;">12 </ins>Classic Edition]<ins style="color: red; font-weight: bold; text-decoration: none;">--></ins></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">**Install [http://www.neooffice.org/neojava/javadownload.php Java SE Development Kit (JDK) from Oracle]. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work.</td><td> </td><td style="background: #eee; font-size: smaller;">**Install [http://www.neooffice.org/neojava/javadownload.php Java SE Development Kit (JDK) from Oracle]. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">**If the NeoOffice download or installation fails, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Downloading_NeoOffice_Classic_Edition_from_our_website|these steps]].</td><td> </td><td style="background: #eee; font-size: smaller;">**If the NeoOffice download or installation fails, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Downloading_NeoOffice_Classic_Edition_from_our_website|these steps]].</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">*'''NeoOffice Mac App Store:'''</td><td> </td><td style="background: #eee; font-size: smaller;">*'''NeoOffice Mac App Store:'''</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">**Ensure that Apple's App Store application has installed NeoOffice 2015.<del style="color: red; font-weight: bold; text-decoration: none;">11 </del>by launching Apple's App Store application and [https://support.apple.com/kb/PH25935 doing these steps]</td><td>+</td><td style="background: #cfc; font-size: smaller;">**Ensure that Apple's App Store application has installed NeoOffice 2015.<ins style="color: red; font-weight: bold; text-decoration: none;">12 </ins>by launching Apple's App Store application and [https://support.apple.com/kb/PH25935 doing these steps]</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">** Install the [http://edith.neooffice.org/test/NeoOffice-2015.<del style="color: red; font-weight: bold; text-decoration: none;">11</del>-Patch-0-Test-<del style="color: red; font-weight: bold; text-decoration: none;">2</del>-Intel.dmg latest test patch for NeoOffice 2015.<del style="color: red; font-weight: bold; text-decoration: none;">11</del>]</td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;"><!--</ins>** Install the [http://edith.neooffice.org/test/NeoOffice-2015.<ins style="color: red; font-weight: bold; text-decoration: none;">12</ins>-Patch-0-Test-<ins style="color: red; font-weight: bold; text-decoration: none;">0</ins>-Intel.dmg latest test patch for NeoOffice 2015.<ins style="color: red; font-weight: bold; text-decoration: none;">12</ins>]<ins style="color: red; font-weight: bold; text-decoration: none;">--></ins></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">** If NeoOffice does not launch or NeoOffice Viewer launches, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Mac_App_Store_Installation_Issues|these steps]].</td><td> </td><td style="background: #eee; font-size: smaller;">** If NeoOffice does not launch or NeoOffice Viewer launches, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Mac_App_Store_Installation_Issues|these steps]].</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
</table>Plubyhttps://neowiki.neooffice.org/index.php?title=El_Capitan_and_Sierra_Upgrade_Issues&diff=17907&oldid=prevPluby: /* Step 1 - Download and install the latest version of NeoOffice */ Enable test patch link2017-02-09T02:41:44Z<p><span class="autocomment">Step 1 - Download and install the latest version of NeoOffice -</span> Enable test patch link</p>
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<tr><td> </td><td style="background: #eee; font-size: smaller;">*'''NeoOffice Classic Edition:'''</td><td> </td><td style="background: #eee; font-size: smaller;">*'''NeoOffice Classic Edition:'''</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">**Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2015.11 Classic Edition] if you are running an older version of NeoOffice</td><td> </td><td style="background: #eee; font-size: smaller;">**Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2015.11 Classic Edition] if you are running an older version of NeoOffice</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;"><!--</del>**Install the [http://<del style="color: red; font-weight: bold; text-decoration: none;">nick</del>.neooffice.org/test/NeoOffice-2015.11_Classic_Edition-Patch-0-Test-<del style="color: red; font-weight: bold; text-decoration: none;">1</del>-Intel.dmg latest test patch for NeoOffice 2015.11 Classic Edition]<del style="color: red; font-weight: bold; text-decoration: none;">--></del></td><td>+</td><td style="background: #cfc; font-size: smaller;">**Install the [http://<ins style="color: red; font-weight: bold; text-decoration: none;">edith</ins>.neooffice.org/test/NeoOffice-2015.11_Classic_Edition-Patch-0-Test-<ins style="color: red; font-weight: bold; text-decoration: none;">2</ins>-Intel.dmg latest test patch for NeoOffice 2015.11 Classic Edition]</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">**Install [http://www.neooffice.org/neojava/javadownload.php Java SE Development Kit (JDK) from Oracle]. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work.</td><td> </td><td style="background: #eee; font-size: smaller;">**Install [http://www.neooffice.org/neojava/javadownload.php Java SE Development Kit (JDK) from Oracle]. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">**If the NeoOffice download or installation fails, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Downloading_NeoOffice_Classic_Edition_from_our_website|these steps]].</td><td> </td><td style="background: #eee; font-size: smaller;">**If the NeoOffice download or installation fails, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Downloading_NeoOffice_Classic_Edition_from_our_website|these steps]].</td></tr>
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<tr><td> </td><td style="background: #eee; font-size: smaller;">*'''NeoOffice Mac App Store:'''</td><td> </td><td style="background: #eee; font-size: smaller;">*'''NeoOffice Mac App Store:'''</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">**Ensure that Apple's App Store application has installed NeoOffice 2015.11 by launching Apple's App Store application and [https://support.apple.com/kb/PH25935 doing these steps]</td><td> </td><td style="background: #eee; font-size: smaller;">**Ensure that Apple's App Store application has installed NeoOffice 2015.11 by launching Apple's App Store application and [https://support.apple.com/kb/PH25935 doing these steps]</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;"><!--</del>** Install the [http://<del style="color: red; font-weight: bold; text-decoration: none;">nick</del>.neooffice.org/test/NeoOffice-2015.11-Patch-0-Test-<del style="color: red; font-weight: bold; text-decoration: none;">1</del>-Intel.dmg latest test patch for NeoOffice 2015.11]<del style="color: red; font-weight: bold; text-decoration: none;">--></del></td><td>+</td><td style="background: #cfc; font-size: smaller;">** Install the [http://<ins style="color: red; font-weight: bold; text-decoration: none;">edith</ins>.neooffice.org/test/NeoOffice-2015.11-Patch-0-Test-<ins style="color: red; font-weight: bold; text-decoration: none;">2</ins>-Intel.dmg latest test patch for NeoOffice 2015.11]</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">** If NeoOffice does not launch or NeoOffice Viewer launches, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Mac_App_Store_Installation_Issues|these steps]].</td><td> </td><td style="background: #eee; font-size: smaller;">** If NeoOffice does not launch or NeoOffice Viewer launches, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Mac_App_Store_Installation_Issues|these steps]].</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
</table>Plubyhttps://neowiki.neooffice.org/index.php?title=El_Capitan_and_Sierra_Upgrade_Issues&diff=17904&oldid=prevPluby: Move template content into article2017-01-22T17:17:14Z<p>Move template content into article</p>
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<td colspan='2' width='50%' align='center' style="background-color: white;">←Older revision</td>
<td colspan='2' width='50%' align='center' style="background-color: white;">Revision as of 17:17, 22 January 2017</td>
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<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;">__TOC__</td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">This article describes known issues for running NeoOffice on OS X 10.11 El Capitan and macOS 10.12 Sierra. Follow us on Twitter [http://twitter.com/NeoOffice @NeoOffice] to get notified when we fix any El Capitan or Sierra issues.</td><td> </td><td style="background: #eee; font-size: smaller;">This article describes known issues for running NeoOffice on OS X 10.11 El Capitan and macOS 10.12 Sierra. Follow us on Twitter [http://twitter.com/NeoOffice @NeoOffice] to get notified when we fix any El Capitan or Sierra issues.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
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<tr><td> </td><td style="background: #eee; font-size: smaller;">*Launch NeoOffice</td><td> </td><td style="background: #eee; font-size: smaller;">*Launch NeoOffice</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"><!--</td><td> </td><td style="background: #eee; font-size: smaller;"><!--</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">{{bluebox</del>|<del style="color: red; font-weight: bold; text-decoration: none;">SendUsElCapitanSierraBugsNotice}}</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">If you see any problems with NeoOffice after upgrading to El Capitan or Sierra, try the preceding steps. These steps should fix most problems caused by upgrading to El Capitan or Sierra. If these steps do not fix your problem, [[#Send_us_a_bug_report</ins>|<ins style="color: red; font-weight: bold; text-decoration: none;">send us a bug report]].</ins></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">--></td><td> </td><td style="background: #eee; font-size: smaller;">--></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
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<tr><td> </td><td style="background: #eee; font-size: smaller;">==Send us a bug report==</td><td> </td><td style="background: #eee; font-size: smaller;">==Send us a bug report==</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">{{SendUsElCapitanSierraBugsInstructions}}</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">If you [[#Problems after upgrading to El Capitan or Sierra?|purchased and installed NeoOffice 2015]] and you find a bug, [mailto:elcapitansierrabugs@neooffice.org send us an e-mail]. Please include any [https://support.apple.com/HT201361 screen snapshots] that might help us see what you see on your computer.</ins></td></tr>
</table>Plubyhttps://neowiki.neooffice.org/index.php?title=El_Capitan_and_Sierra_Upgrade_Issues&diff=17892&oldid=prevPluby: Rollback last two edits2017-01-22T01:23:24Z<p>Rollback last two edits</p>
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<td colspan='2' width='50%' align='center' style="background-color: white;">←Older revision</td>
<td colspan='2' width='50%' align='center' style="background-color: white;">Revision as of 01:23, 22 January 2017</td>
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<tr><td>-</td><td style="background: #ffa; font-size: smaller;">This article describes known issues for running NeoOffice on <del style="color: red; font-weight: bold; text-decoration: none;">Mac </del>OS X 10.11 El Capitan. Follow us on Twitter [http://twitter.com/NeoOffice @NeoOffice] to get notified when we fix any El Capitan issues.</td><td>+</td><td style="background: #cfc; font-size: smaller;">This article describes known issues for running NeoOffice on OS X 10.11 El Capitan <ins style="color: red; font-weight: bold; text-decoration: none;">and macOS 10.12 Sierra</ins>. Follow us on Twitter [http://twitter.com/NeoOffice @NeoOffice] to get notified when we fix any El Capitan <ins style="color: red; font-weight: bold; text-decoration: none;">or Sierra </ins>issues.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">==Problems after upgrading to El Capitan?==</td><td>+</td><td style="background: #cfc; font-size: smaller;">==Problems after upgrading to El Capitan <ins style="color: red; font-weight: bold; text-decoration: none;">or Sierra</ins>?==</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">{{bluebox|SendUsElCapitanBugsNotice}}</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">====Step 1 - Download and install the latest version of NeoOffice====</ins></td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">'''Only NeoOffice 2015 or higher will run on El Capitan and Sierra.''' To upgrade to the latest version of NeoOffice Classic Edition or NeoOffice from the Mac App Store, use the following steps:</ins></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">====Step 1 - Download and install the latest version of NeoOffice====</del></td><td>+</td><td style="background: #cfc; font-size: smaller;">*'''NeoOffice Classic Edition:'''</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">*'''NeoOffice Classic Edition <del style="color: red; font-weight: bold; text-decoration: none;">users</del>:'''</td><td>+</td><td style="background: #cfc; font-size: smaller;">**Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2015.<ins style="color: red; font-weight: bold; text-decoration: none;">11 </ins>Classic Edition] if you are running an older version of NeoOffice</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">**Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2015.<del style="color: red; font-weight: bold; text-decoration: none;">2 </del>Classic Edition] if you are running an older version of NeoOffice</td><td>+</td><td style="background: #cfc; font-size: smaller;"><!--**Install the [http://nick.neooffice.org/test/NeoOffice-2015.<ins style="color: red; font-weight: bold; text-decoration: none;">11_Classic_Edition</ins>-Patch-0-Test-1-Intel.dmg <ins style="color: red; font-weight: bold; text-decoration: none;">latest </ins>test patch for NeoOffice 2015.<ins style="color: red; font-weight: bold; text-decoration: none;">11 </ins>Classic Edition]--></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><!--**Install the <del style="color: red; font-weight: bold; text-decoration: none;">latest </del>[http://nick.neooffice.org/test/NeoOffice-2015.<del style="color: red; font-weight: bold; text-decoration: none;">2_Classic_Edition</del>-Patch-0-Test-1-Intel.dmg test patch for NeoOffice 2015.<del style="color: red; font-weight: bold; text-decoration: none;">2 </del>Classic Edition]--></td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">**Install [http://www.neooffice.org/neojava/javadownload.php Java SE Development Kit (JDK) from Oracle]. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work.</td><td> </td><td style="background: #eee; font-size: smaller;">**Install [http://www.neooffice.org/neojava/javadownload.php Java SE Development Kit (JDK) from Oracle]. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work.</td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;">**If the NeoOffice download or installation fails, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Downloading_NeoOffice_Classic_Edition_from_our_website|these steps]].</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">*'''NeoOffice Mac App Store <del style="color: red; font-weight: bold; text-decoration: none;">users</del>:'''</td><td>+</td><td style="background: #cfc; font-size: smaller;">*'''NeoOffice Mac App Store:'''</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">**Ensure that Apple's App Store application has installed NeoOffice <del style="color: red; font-weight: bold; text-decoration: none;">{{NeoMASVer}} </del>by launching Apple's App Store application and [https://support.apple.com/kb/<del style="color: red; font-weight: bold; text-decoration: none;">PH11502 </del>doing these steps]</td><td>+</td><td style="background: #cfc; font-size: smaller;">**Ensure that Apple's App Store application has installed NeoOffice <ins style="color: red; font-weight: bold; text-decoration: none;">2015.11 </ins>by launching Apple's App Store application and [https://support.apple.com/kb/<ins style="color: red; font-weight: bold; text-decoration: none;">PH25935 </ins>doing these steps]</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><!--** Install the [http://nick.neooffice.org/test/NeoOffice-2015.<del style="color: red; font-weight: bold; text-decoration: none;">2</del>-Patch-0-Test-1-Intel.dmg latest test patch for NeoOffice <del style="color: red; font-weight: bold; text-decoration: none;">{{NeoMASVer}}</del>]--></td><td>+</td><td style="background: #cfc; font-size: smaller;"><!--** Install the [http://nick.neooffice.org/test/NeoOffice-2015.<ins style="color: red; font-weight: bold; text-decoration: none;">11</ins>-Patch-0-Test-1-Intel.dmg latest test patch for NeoOffice <ins style="color: red; font-weight: bold; text-decoration: none;">2015.11</ins>]--></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">** If NeoOffice does not launch or NeoOffice <del style="color: red; font-weight: bold; text-decoration: none;">Free Edition </del>launches, we recommend that you try <del style="color: red; font-weight: bold; text-decoration: none;">the following </del>steps. <del style="color: red; font-weight: bold; text-decoration: none;">These steps will force Apple's App Store application to redownload NeoOffice:</del></td><td>+</td><td style="background: #cfc; font-size: smaller;">** If NeoOffice does not launch or NeoOffice <ins style="color: red; font-weight: bold; text-decoration: none;">Viewer </ins>launches, we recommend that you try <ins style="color: red; font-weight: bold; text-decoration: none;">[[NeoOffice_Download_and_Installation_Issues#Mac_App_Store_Installation_Issues|these </ins>steps<ins style="color: red; font-weight: bold; text-decoration: none;">]]</ins>.</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">***Quit NeoOffice</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">***Move NeoOffice to the Trash and empty the Trash</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">***Reboot your machine (note: this step is very important because if you do not reboot, the steps below may not work)</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">***Launch Apple's App Store application, select the <tt>Store > Sign In</tt> menu item, and login using your Apple iTunes account</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">***In the App Store application, click on the "Purchases" icon and press the "Install" button to the right of NeoOffice</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">***Wait for NeoOffice to finish downloading before you try to launch NeoOffice</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">====Step 2 - If NeoOffice crashes or does not save, try these steps====</td><td> </td><td style="background: #eee; font-size: smaller;">====Step 2 - If NeoOffice crashes or does not save, try these steps====</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">The following steps will force NeoOffice to create new user preference files with default values:</td><td> </td><td style="background: #eee; font-size: smaller;">The following steps will force NeoOffice to create new user preference files with default values:</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">*'''Quit NeoOffice'''</td><td> </td><td style="background: #eee; font-size: smaller;">*'''Quit NeoOffice'''</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">*'''NeoOffice Classic Edition <del style="color: red; font-weight: bold; text-decoration: none;">users</del>:'''</td><td>+</td><td style="background: #cfc; font-size: smaller;">*'''NeoOffice Classic Edition:'''</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">**In the Finder, select the {{prefName|Go}} > {{prefName|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt>~/Library/Preferences/NeoOffice-3.0</tt></td><td>+</td><td style="background: #cfc; font-size: smaller;">**In the Finder, select the {{prefName|Go}} > {{prefName|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt <ins style="color: red; font-weight: bold; text-decoration: none;">class="notranslate"</ins>>~/Library/Preferences/NeoOffice-3.0</tt></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">**Drag the selected <tt>NeoOffice-3.0</tt> folder to the Trash</td><td>+</td><td style="background: #cfc; font-size: smaller;">**Drag the selected <tt <ins style="color: red; font-weight: bold; text-decoration: none;">class="notranslate"</ins>>NeoOffice-3.0</tt> folder to the Trash</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">*'''NeoOffice Mac App Store <del style="color: red; font-weight: bold; text-decoration: none;">users</del>:'''</td><td>+</td><td style="background: #cfc; font-size: smaller;">*'''NeoOffice Mac App Store:'''</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">**In the Finder, select the {{prefName|Go}} > {{prefName|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt>~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition</tt></td><td>+</td><td style="background: #cfc; font-size: smaller;">**In the Finder, select the {{prefName|Go}} > {{prefName|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt <ins style="color: red; font-weight: bold; text-decoration: none;">class="notranslate"</ins>>~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition</tt></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">**Drag the selected <tt>NeoOfficeSecureEdition</tt> folder to the Trash</td><td>+</td><td style="background: #cfc; font-size: smaller;">**Drag the selected <tt <ins style="color: red; font-weight: bold; text-decoration: none;">class="notranslate"</ins>>NeoOfficeSecureEdition</tt> folder to the Trash</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">*'''Launch NeoOffice'''</td><td> </td><td style="background: #eee; font-size: smaller;">*'''Launch NeoOffice'''</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">====Step 3 - If NeoOffice still has problems, try these steps====</td><td> </td><td style="background: #eee; font-size: smaller;">====Step 3 - If NeoOffice still has problems, try these steps====</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">*Quit NeoOffice</td><td> </td><td style="background: #eee; font-size: smaller;">*Quit NeoOffice</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">*In the Finder, go to the <tt>/Applications/Utilities</tt> folder and launch the <tt>Terminal</tt> application</td><td>+</td><td style="background: #cfc; font-size: smaller;">*In the Finder, go to the <tt <ins style="color: red; font-weight: bold; text-decoration: none;">class="notranslate"</ins>>/Applications/Utilities</tt> folder and launch the <tt <ins style="color: red; font-weight: bold; text-decoration: none;">class="notranslate"</ins>>Terminal</tt> application</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">*Copy the following commands into the <tt>Terminal</tt> window and press the Return key:<br><tt>defaults delete org.neooffice.NeoOffice<br>defaults delete org.neooffice.NeoOfficeSecureEdition</tt></td><td>+</td><td style="background: #cfc; font-size: smaller;">*Copy the following commands into the <tt <ins style="color: red; font-weight: bold; text-decoration: none;">class="notranslate"</ins>>Terminal</tt> window and press the Return key:<br><tt <ins style="color: red; font-weight: bold; text-decoration: none;">class="notranslate"</ins>>defaults delete org.neooffice.NeoOffice<br>defaults delete org.neooffice.NeoOfficeSecureEdition</tt></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">*Launch NeoOffice</td><td> </td><td style="background: #eee; font-size: smaller;">*Launch NeoOffice</td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><!--</td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;">{{bluebox|SendUsElCapitanSierraBugsNotice}}</td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;">--></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">====<del style="color: red; font-weight: bold; text-decoration: none;">Step 4 - If NeoOffice displays question marks or boxes instead of text, try these steps====</del></td><td>+</td><td style="background: #cfc; font-size: smaller;">==<ins style="color: red; font-weight: bold; text-decoration: none;">Fixed bugs</ins>==</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">Find and remove any fonts that are incompatible with OS X El Capitan using the following steps:</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">* In the Finder, go to the <tt>/Applications</tt> folder and launch the <tt>Font Book</tt> application</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">* In the <tt>Font Book</tt> application window, select all fonts by selecting the <tt>All Fonts</tt> item in the left column</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">* In the <tt>Font Book</tt> application window, click on a font in the middle column, select the <tt>Edit > Select All</tt> menu item, and then select the File > Validate Fonts menu item</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">* In the Font Validation window that appears, select any fonts that that are marked in red or yellow and press the "Remove Checked" button</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">If NeoOffice still displays question marks or boxes instead of text after doing the above steps, change the font to one of Apple</del>'<del style="color: red; font-weight: bold; text-decoration: none;">s fonts that can display the language of your text using the following steps</del>:</td><td>+</td><td style="background: #cfc; font-size: smaller;">'<ins style="color: red; font-weight: bold; text-decoration: none;">''Sierra bugs</ins>:<ins style="color: red; font-weight: bold; text-decoration: none;">'''</ins></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">* <del style="color: red; font-weight: bold; text-decoration: none;">Select some text in the document that displays </del>as <del style="color: red; font-weight: bold; text-decoration: none;">question marks or boxes</del></td><td>+</td><td style="background: #cfc; font-size: smaller;">* <ins style="color: red; font-weight: bold; text-decoration: none;">NeoOffice would draw default buttons </ins>as <ins style="color: red; font-weight: bold; text-decoration: none;">unpressed, non-default buttons</ins></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">* <del style="color: red; font-weight: bold; text-decoration: none;">Right-click or Control-click on </del>the <del style="color: red; font-weight: bold; text-decoration: none;">selected text</del></td><td>+</td><td style="background: #cfc; font-size: smaller;">* <ins style="color: red; font-weight: bold; text-decoration: none;">NeoOffice would hang when selecting </ins>the <ins style="color: red; font-weight: bold; text-decoration: none;">File > Browse All Versions menu item</ins></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">* <del style="color: red; font-weight: bold; text-decoration: none;">In </del>the <del style="color: red; font-weight: bold; text-decoration: none;">popup menu that appears</del>, <del style="color: red; font-weight: bold; text-decoration: none;">select </del>the <del style="color: red; font-weight: bold; text-decoration: none;"><tt>Font</tt> menu itme</del>, <del style="color: red; font-weight: bold; text-decoration: none;">and then select one </del>of <del style="color: red; font-weight: bold; text-decoration: none;">the following fonts:</del></td><td>+</td><td style="background: #cfc; font-size: smaller;">* <ins style="color: red; font-weight: bold; text-decoration: none;">When scrolling using </ins>the <ins style="color: red; font-weight: bold; text-decoration: none;">trackpad</ins>, <ins style="color: red; font-weight: bold; text-decoration: none;">NeoOffice would react much more sensitively than it did on earlier versions of OS X</ins></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">*<del style="color: red; font-weight: bold; text-decoration: none;">* Arabic - Geeza Pro</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">* When creating a new database in </ins>the <ins style="color: red; font-weight: bold; text-decoration: none;">Database Wizard</ins>, <ins style="color: red; font-weight: bold; text-decoration: none;">the Mac App Store version </ins>of <ins style="color: red; font-weight: bold; text-decoration: none;">NeoOffice would crash</ins></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">*<del style="color: red; font-weight: bold; text-decoration: none;">* Chinese - Heiti SC</del></td><td>+</td><td style="background: #cfc; font-size: smaller;">* <ins style="color: red; font-weight: bold; text-decoration: none;">macOS would display an internal error dialog on some computers after selecting a menu item in NeoOffice</ins></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">** Hebrew - Lucida Grande</del></td><td>+</td><td style="background: #cfc; font-size: smaller;">* <ins style="color: red; font-weight: bold; text-decoration: none;">NeoOffice would crash when printing documents that contain EPS images</ins></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">** Indic - Davanagari</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">** Japanese - Hiragino Kaku Gothic</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">==Fixed bugs==</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;">'''El Capitan bugs:'''</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would hang when opening a new window while in full screen mode</td><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would hang when opening a new window while in full screen mode</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">* Typing text in a full screen mode window would fail</td><td> </td><td style="background: #eee; font-size: smaller;">* Typing text in a full screen mode window would fail</td></tr>
<tr><td colspan="2" align="left"><strong>Line 63:</strong></td>
<td colspan="2" align="left"><strong>Line 53:</strong></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">* Any color settings for changes in Writer documents that were set to {{prefName|By author}} or {{prefName|[None]}} would be unset when quitting NeoOffice</td><td> </td><td style="background: #eee; font-size: smaller;">* Any color settings for changes in Writer documents that were set to {{prefName|By author}} or {{prefName|[None]}} would be unset when quitting NeoOffice</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would crash when opening LibreOffice HTML files that contain images</td><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would crash when opening LibreOffice HTML files that contain images</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">* NeoOffice would crash when rendering Indic characters using the <tt>Arial Unicode MS</tt> font</td><td>+</td><td style="background: #cfc; font-size: smaller;">* NeoOffice would crash when rendering Indic characters using the <tt <ins style="color: red; font-weight: bold; text-decoration: none;">class="notranslate"</ins>>Arial Unicode MS</tt> font</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would draw any text that has its {{prefName|scaling the width}} setting set to greater than 100% wider than normal</td><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would draw any text that has its {{prefName|scaling the width}} setting set to greater than 100% wider than normal</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would display some dialogs and dropdown lists behind the current document when in full screen mode</td><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would display some dialogs and dropdown lists behind the current document when in full screen mode</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would generate an empty mail merge if you select the {{prefName|From:}} field in the Mail Merge dialog</td><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would generate an empty mail merge if you select the {{prefName|From:}} field in the Mail Merge dialog</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would hang for a minute or longer when updating links in spreadsheets</td><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would hang for a minute or longer when updating links in spreadsheets</td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;">* In compressed and stretched vertical text, NeoOffice would compress or stretch Chinese, Japanese, and Korean characters horizontally instead of vertically</td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;">* In fontwork objects that have multiple lines of text, NeoOffice would draw all but the first line of text too far to the right</td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;">* When exporting as PDF, any characters that use the <tt class="notranslate">Apple Color Emoji</tt> font would not be included in the exported PDF file</td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;">* When pressing and holding a vowel key, NeoOffice would repeatedly enter the unaccented character even after OS X displayed a list of accented characters</td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;">* NeoOffice would sometimes freeze when unlocking a Dropbox or iCloud document within the titlebar's popup window</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">==Unfixed bugs==</td><td> </td><td style="background: #eee; font-size: smaller;">==Unfixed bugs==</td></tr>
<tr><td colspan="2" align="left"><strong>Line 73:</strong></td>
<td colspan="2" align="left"><strong>Line 68:</strong></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">==Send us a bug report==</td><td> </td><td style="background: #eee; font-size: smaller;">==Send us a bug report==</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">{{<del style="color: red; font-weight: bold; text-decoration: none;">bluebox|SendUsElCapitanBugsInstructions</del>}}</td><td>+</td><td style="background: #cfc; font-size: smaller;">{{<ins style="color: red; font-weight: bold; text-decoration: none;">SendUsElCapitanSierraBugsInstructions</ins>}}</td></tr>
</table>Plubyhttps://neowiki.neooffice.org/index.php?title=El_Capitan_and_Sierra_Upgrade_Issues&diff=17891&oldid=prevPluby: Reverted edits by Pluby (Talk); changed back to last version by Sardisson2017-01-22T01:22:08Z<p>Reverted edits by <a href="/index.php/Special:Contributions/Pluby" title="Special:Contributions/Pluby">Pluby</a> (); changed back to last version by <a href="/index.php/User:Sardisson" title="User:Sardisson">Sardisson</a></p>
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<td colspan='2' width='50%' align='center' style="background-color: white;">←Older revision</td>
<td colspan='2' width='50%' align='center' style="background-color: white;">Revision as of 01:22, 22 January 2017</td>
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<tr><td colspan="2" align="left"><strong>Line 1:</strong></td>
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<tr><td>-</td><td style="background: #ffa; font-size: smaller;">This article describes known issues for running NeoOffice on OS X 10.11 El Capitan <del style="color: red; font-weight: bold; text-decoration: none;">and macOS 10.12 Sierra</del>. Follow us on Twitter [http://twitter.com/NeoOffice @NeoOffice] to get notified when we fix any El Capitan <del style="color: red; font-weight: bold; text-decoration: none;">or Sierra </del>issues.</td><td>+</td><td style="background: #cfc; font-size: smaller;">This article describes known issues for running NeoOffice on <ins style="color: red; font-weight: bold; text-decoration: none;">Mac </ins>OS X 10.11 El Capitan. Follow us on Twitter [http://twitter.com/NeoOffice @NeoOffice] to get notified when we fix any El Capitan issues.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">==Problems after upgrading to El Capitan <del style="color: red; font-weight: bold; text-decoration: none;">or Sierra</del>?==</td><td>+</td><td style="background: #cfc; font-size: smaller;">==Problems after upgrading to El Capitan?==</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">====Step 1 - Download and install the latest version of NeoOffice====</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">{{bluebox|SendUsElCapitanBugsNotice}}</ins></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">'''Only NeoOffice 2015 or higher will run on El Capitan and Sierra.''' To upgrade to the latest version of NeoOffice Classic Edition or NeoOffice from the Mac App Store, use the following steps:</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">*'''NeoOffice Classic Edition:'''</td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">====Step 1 - Download and install the latest version of NeoOffice====</ins></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">**Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2015.<del style="color: red; font-weight: bold; text-decoration: none;">11 </del>Classic Edition] if you are running an older version of NeoOffice</td><td>+</td><td style="background: #cfc; font-size: smaller;">*'''NeoOffice Classic Edition <ins style="color: red; font-weight: bold; text-decoration: none;">users</ins>:'''</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><!--**Install the [http://nick.neooffice.org/test/NeoOffice-2015.<del style="color: red; font-weight: bold; text-decoration: none;">11_Classic_Edition</del>-Patch-0-Test-1-Intel.dmg <del style="color: red; font-weight: bold; text-decoration: none;">latest </del>test patch for NeoOffice 2015.<del style="color: red; font-weight: bold; text-decoration: none;">11 </del>Classic Edition]--></td><td>+</td><td style="background: #cfc; font-size: smaller;">**Install [http://www.neooffice.org/neojava/download.php?fragment=download NeoOffice 2015.<ins style="color: red; font-weight: bold; text-decoration: none;">2 </ins>Classic Edition] if you are running an older version of NeoOffice</td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><!--**Install the <ins style="color: red; font-weight: bold; text-decoration: none;">latest </ins>[http://nick.neooffice.org/test/NeoOffice-2015.<ins style="color: red; font-weight: bold; text-decoration: none;">2_Classic_Edition</ins>-Patch-0-Test-1-Intel.dmg test patch for NeoOffice 2015.<ins style="color: red; font-weight: bold; text-decoration: none;">2 </ins>Classic Edition]--></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">**Install [http://www.neooffice.org/neojava/javadownload.php Java SE Development Kit (JDK) from Oracle]. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work.</td><td> </td><td style="background: #eee; font-size: smaller;">**Install [http://www.neooffice.org/neojava/javadownload.php Java SE Development Kit (JDK) from Oracle]. Note: only Oracle's JDK will work. Neither Apple's Java nor Oracle's Java SE Runtime Environment (JRE) will work.</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">**If the NeoOffice download or installation fails, we recommend that you try [[NeoOffice_Download_and_Installation_Issues#Downloading_NeoOffice_Classic_Edition_from_our_website|these steps]].</td><td colspan="2"> </td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">*'''NeoOffice Mac App Store:'''</td><td>+</td><td style="background: #cfc; font-size: smaller;">*'''NeoOffice Mac App Store <ins style="color: red; font-weight: bold; text-decoration: none;">users</ins>:'''</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">**Ensure that Apple's App Store application has installed NeoOffice <del style="color: red; font-weight: bold; text-decoration: none;">2015.11 </del>by launching Apple's App Store application and [https://support.apple.com/kb/<del style="color: red; font-weight: bold; text-decoration: none;">PH25935 </del>doing these steps]</td><td>+</td><td style="background: #cfc; font-size: smaller;">**Ensure that Apple's App Store application has installed NeoOffice <ins style="color: red; font-weight: bold; text-decoration: none;">{{NeoMASVer}} </ins>by launching Apple's App Store application and [https://support.apple.com/kb/<ins style="color: red; font-weight: bold; text-decoration: none;">PH11502 </ins>doing these steps]</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><!--** Install the [http://nick.neooffice.org/test/NeoOffice-2015.<del style="color: red; font-weight: bold; text-decoration: none;">11</del>-Patch-0-Test-1-Intel.dmg latest test patch for NeoOffice <del style="color: red; font-weight: bold; text-decoration: none;">2015.11</del>]--></td><td>+</td><td style="background: #cfc; font-size: smaller;"><!--** Install the [http://nick.neooffice.org/test/NeoOffice-2015.<ins style="color: red; font-weight: bold; text-decoration: none;">2</ins>-Patch-0-Test-1-Intel.dmg latest test patch for NeoOffice <ins style="color: red; font-weight: bold; text-decoration: none;">{{NeoMASVer}}</ins>]--></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">** If NeoOffice does not launch or NeoOffice <del style="color: red; font-weight: bold; text-decoration: none;">Viewer </del>launches, we recommend that you try <del style="color: red; font-weight: bold; text-decoration: none;">[[NeoOffice_Download_and_Installation_Issues#Mac_App_Store_Installation_Issues|these </del>steps<del style="color: red; font-weight: bold; text-decoration: none;">]]</del>.</td><td>+</td><td style="background: #cfc; font-size: smaller;">** If NeoOffice does not launch or NeoOffice <ins style="color: red; font-weight: bold; text-decoration: none;">Free Edition </ins>launches, we recommend that you try <ins style="color: red; font-weight: bold; text-decoration: none;">the following </ins>steps. <ins style="color: red; font-weight: bold; text-decoration: none;">These steps will force Apple's App Store application to redownload NeoOffice:</ins></td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">***Quit NeoOffice</ins></td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">***Move NeoOffice to the Trash and empty the Trash</ins></td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">***Reboot your machine (note: this step is very important because if you do not reboot, the steps below may not work)</ins></td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">***Launch Apple's App Store application, select the <tt>Store > Sign In</tt> menu item, and login using your Apple iTunes account</ins></td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">***In the App Store application, click on the "Purchases" icon and press the "Install" button to the right of NeoOffice</ins></td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">***Wait for NeoOffice to finish downloading before you try to launch NeoOffice</ins></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">====Step 2 - If NeoOffice crashes or does not save, try these steps====</td><td> </td><td style="background: #eee; font-size: smaller;">====Step 2 - If NeoOffice crashes or does not save, try these steps====</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">The following steps will force NeoOffice to create new user preference files with default values:</td><td> </td><td style="background: #eee; font-size: smaller;">The following steps will force NeoOffice to create new user preference files with default values:</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">*'''Quit NeoOffice'''</td><td> </td><td style="background: #eee; font-size: smaller;">*'''Quit NeoOffice'''</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">*'''NeoOffice Classic Edition:'''</td><td>+</td><td style="background: #cfc; font-size: smaller;">*'''NeoOffice Classic Edition <ins style="color: red; font-weight: bold; text-decoration: none;">users</ins>:'''</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">**In the Finder, select the <del style="color: red; font-weight: bold; text-decoration: none;">&nbsp;</del>{{prefName|Go}}<del style="color: red; font-weight: bold; text-decoration: none;">&nbsp; </del>> {{prefName|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt <del style="color: red; font-weight: bold; text-decoration: none;">class="notranslate"</del>>~/Library/Preferences/NeoOffice-3.0</tt></td><td>+</td><td style="background: #cfc; font-size: smaller;">**In the Finder, select the {{prefName|Go}} > {{prefName|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt>~/Library/Preferences/NeoOffice-3.0</tt></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">**Drag the selected <tt <del style="color: red; font-weight: bold; text-decoration: none;">class="notranslate"</del>>NeoOffice-3.0</tt> folder to the Trash</td><td>+</td><td style="background: #cfc; font-size: smaller;">**Drag the selected <tt>NeoOffice-3.0</tt> folder to the Trash</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">*'''NeoOffice Mac App Store:'''</td><td>+</td><td style="background: #cfc; font-size: smaller;">*'''NeoOffice Mac App Store <ins style="color: red; font-weight: bold; text-decoration: none;">users</ins>:'''</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">**In the Finder, select the {{prefName|Go}} > {{prefName|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt <del style="color: red; font-weight: bold; text-decoration: none;">class="notranslate"</del>>~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition</tt></td><td>+</td><td style="background: #cfc; font-size: smaller;">**In the Finder, select the {{prefName|Go}} > {{prefName|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt>~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition</tt></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">**Drag the selected <tt <del style="color: red; font-weight: bold; text-decoration: none;">class="notranslate"</del>>NeoOfficeSecureEdition</tt> folder to the Trash</td><td>+</td><td style="background: #cfc; font-size: smaller;">**Drag the selected <tt>NeoOfficeSecureEdition</tt> folder to the Trash</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">*'''Launch NeoOffice'''</td><td> </td><td style="background: #eee; font-size: smaller;">*'''Launch NeoOffice'''</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">====Step 3 - If NeoOffice still has problems, try these steps====</td><td> </td><td style="background: #eee; font-size: smaller;">====Step 3 - If NeoOffice still has problems, try these steps====</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">*Quit NeoOffice</td><td> </td><td style="background: #eee; font-size: smaller;">*Quit NeoOffice</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">*In the Finder, go to the <tt <del style="color: red; font-weight: bold; text-decoration: none;">class="notranslate"</del>>/Applications/Utilities</tt> folder and launch the <tt <del style="color: red; font-weight: bold; text-decoration: none;">class="notranslate"</del>>Terminal</tt> application</td><td>+</td><td style="background: #cfc; font-size: smaller;">*In the Finder, go to the <tt>/Applications/Utilities</tt> folder and launch the <tt>Terminal</tt> application</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">*Copy the following commands into the <tt <del style="color: red; font-weight: bold; text-decoration: none;">class="notranslate"</del>>Terminal</tt> window and press the Return key:<br><tt <del style="color: red; font-weight: bold; text-decoration: none;">class="notranslate"</del>>defaults delete org.neooffice.NeoOffice<br>defaults delete org.neooffice.NeoOfficeSecureEdition</tt></td><td>+</td><td style="background: #cfc; font-size: smaller;">*Copy the following commands into the <tt>Terminal</tt> window and press the Return key:<br><tt>defaults delete org.neooffice.NeoOffice<br>defaults delete org.neooffice.NeoOfficeSecureEdition</tt></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">*Launch NeoOffice</td><td> </td><td style="background: #eee; font-size: smaller;">*Launch NeoOffice</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><!--</td><td colspan="2"> </td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">{{bluebox|SendUsElCapitanSierraBugsNotice}}</td><td colspan="2"> </td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">--></td><td colspan="2"> </td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">==<del style="color: red; font-weight: bold; text-decoration: none;">Fixed bugs</del>==</td><td>+</td><td style="background: #cfc; font-size: smaller;">====<ins style="color: red; font-weight: bold; text-decoration: none;">Step 4 - If NeoOffice displays question marks or boxes instead of text, try these steps====</ins></td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">Find and remove any fonts that are incompatible with OS X El Capitan using the following steps:</ins></td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">* In the Finder, go to the <tt>/Applications</tt> folder and launch the <tt>Font Book</tt> application</ins></td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">* In the <tt>Font Book</tt> application window, select all fonts by selecting the <tt>All Fonts</tt> item in the left column</ins></td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">* In the <tt>Font Book</tt> application window, click on a font in the middle column, select the <tt>Edit > Select All</tt> menu item, and then select the File > Validate Fonts menu item</ins></td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">* In the Font Validation window that appears, select any fonts that that are marked in red or yellow and press the "Remove Checked" button</ins></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">'<del style="color: red; font-weight: bold; text-decoration: none;">''Sierra bugs</del>:<del style="color: red; font-weight: bold; text-decoration: none;">'''</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">If NeoOffice still displays question marks or boxes instead of text after doing the above steps, change the font to one of Apple</ins>'<ins style="color: red; font-weight: bold; text-decoration: none;">s fonts that can display the language of your text using the following steps</ins>:</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">* <del style="color: red; font-weight: bold; text-decoration: none;">NeoOffice would draw default buttons </del>as <del style="color: red; font-weight: bold; text-decoration: none;">unpressed, non-default buttons</del></td><td>+</td><td style="background: #cfc; font-size: smaller;">* <ins style="color: red; font-weight: bold; text-decoration: none;">Select some text in the document that displays </ins>as <ins style="color: red; font-weight: bold; text-decoration: none;">question marks or boxes</ins></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">* <del style="color: red; font-weight: bold; text-decoration: none;">NeoOffice would hang when selecting </del>the <del style="color: red; font-weight: bold; text-decoration: none;">File > Browse All Versions menu item</del></td><td>+</td><td style="background: #cfc; font-size: smaller;">* <ins style="color: red; font-weight: bold; text-decoration: none;">Right-click or Control-click on </ins>the <ins style="color: red; font-weight: bold; text-decoration: none;">selected text</ins></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">* <del style="color: red; font-weight: bold; text-decoration: none;">When scrolling using </del>the <del style="color: red; font-weight: bold; text-decoration: none;">trackpad</del>, <del style="color: red; font-weight: bold; text-decoration: none;">NeoOffice would react much more sensitively than it did on earlier versions of OS X</del></td><td>+</td><td style="background: #cfc; font-size: smaller;">* <ins style="color: red; font-weight: bold; text-decoration: none;">In </ins>the <ins style="color: red; font-weight: bold; text-decoration: none;">popup menu that appears</ins>, <ins style="color: red; font-weight: bold; text-decoration: none;">select </ins>the <ins style="color: red; font-weight: bold; text-decoration: none;"><tt>Font</tt> menu itme</ins>, <ins style="color: red; font-weight: bold; text-decoration: none;">and then select one </ins>of <ins style="color: red; font-weight: bold; text-decoration: none;">the following fonts:</ins></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">* When creating a new database in </del>the <del style="color: red; font-weight: bold; text-decoration: none;">Database Wizard</del>, <del style="color: red; font-weight: bold; text-decoration: none;">the Mac App Store version </del>of <del style="color: red; font-weight: bold; text-decoration: none;">NeoOffice would crash</del></td><td>+</td><td style="background: #cfc; font-size: smaller;">*<ins style="color: red; font-weight: bold; text-decoration: none;">* Arabic - Geeza Pro</ins></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">* <del style="color: red; font-weight: bold; text-decoration: none;">macOS would display an internal error dialog on some computers after selecting a menu item in NeoOffice</del></td><td>+</td><td style="background: #cfc; font-size: smaller;">*<ins style="color: red; font-weight: bold; text-decoration: none;">* Chinese - Heiti SC</ins></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">* <del style="color: red; font-weight: bold; text-decoration: none;">NeoOffice would crash when printing documents that contain EPS images</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">** Hebrew - Lucida Grande</ins></td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">** Indic - Davanagari</ins></td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">** Japanese - Hiragino Kaku Gothic</ins></td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"> </td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">==Fixed bugs==</ins></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">'''El Capitan bugs:'''</td><td colspan="2"> </td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would hang when opening a new window while in full screen mode</td><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would hang when opening a new window while in full screen mode</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">* Typing text in a full screen mode window would fail</td><td> </td><td style="background: #eee; font-size: smaller;">* Typing text in a full screen mode window would fail</td></tr>
<tr><td colspan="2" align="left"><strong>Line 53:</strong></td>
<td colspan="2" align="left"><strong>Line 63:</strong></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">* Any color settings for changes in Writer documents that were set to {{prefName|By author}} or {{prefName|[None]}} would be unset when quitting NeoOffice</td><td> </td><td style="background: #eee; font-size: smaller;">* Any color settings for changes in Writer documents that were set to {{prefName|By author}} or {{prefName|[None]}} would be unset when quitting NeoOffice</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would crash when opening LibreOffice HTML files that contain images</td><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would crash when opening LibreOffice HTML files that contain images</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">* NeoOffice would crash when rendering Indic characters using the <tt <del style="color: red; font-weight: bold; text-decoration: none;">class="notranslate"</del>>Arial Unicode MS</tt> font</td><td>+</td><td style="background: #cfc; font-size: smaller;">* NeoOffice would crash when rendering Indic characters using the <tt>Arial Unicode MS</tt> font</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would draw any text that has its {{prefName|scaling the width}} setting set to greater than 100% wider than normal</td><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would draw any text that has its {{prefName|scaling the width}} setting set to greater than 100% wider than normal</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would display some dialogs and dropdown lists behind the current document when in full screen mode</td><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would display some dialogs and dropdown lists behind the current document when in full screen mode</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would generate an empty mail merge if you select the {{prefName|From:}} field in the Mail Merge dialog</td><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would generate an empty mail merge if you select the {{prefName|From:}} field in the Mail Merge dialog</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would hang for a minute or longer when updating links in spreadsheets</td><td> </td><td style="background: #eee; font-size: smaller;">* NeoOffice would hang for a minute or longer when updating links in spreadsheets</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">* In compressed and stretched vertical text, NeoOffice would compress or stretch Chinese, Japanese, and Korean characters horizontally instead of vertically</td><td colspan="2"> </td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">* In fontwork objects that have multiple lines of text, NeoOffice would draw all but the first line of text too far to the right</td><td colspan="2"> </td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">* When exporting as PDF, any characters that use the <tt class="notranslate">Apple Color Emoji</tt> font would not be included in the exported PDF file</td><td colspan="2"> </td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">* When pressing and holding a vowel key, NeoOffice would repeatedly enter the unaccented character even after OS X displayed a list of accented characters</td><td colspan="2"> </td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">* NeoOffice would sometimes freeze when unlocking a Dropbox or iCloud document within the titlebar's popup window</td><td colspan="2"> </td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">==Unfixed bugs==</td><td> </td><td style="background: #eee; font-size: smaller;">==Unfixed bugs==</td></tr>
<tr><td colspan="2" align="left"><strong>Line 68:</strong></td>
<td colspan="2" align="left"><strong>Line 73:</strong></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">==Send us a bug report==</td><td> </td><td style="background: #eee; font-size: smaller;">==Send us a bug report==</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">{{<del style="color: red; font-weight: bold; text-decoration: none;">SendUsElCapitanSierraBugsInstructions</del>}}</td><td>+</td><td style="background: #cfc; font-size: smaller;">{{<ins style="color: red; font-weight: bold; text-decoration: none;">bluebox|SendUsElCapitanBugsInstructions</ins>}}</td></tr>
</table>Plubyhttps://neowiki.neooffice.org/index.php?title=El_Capitan_and_Sierra_Upgrade_Issues&diff=17890&oldid=prevPluby: /* Step 2 - If NeoOffice crashes or does not save, try these steps */ Add around untranslated menu item name2017-01-22T01:21:41Z<p><span class="autocomment">Step 2 - If NeoOffice crashes or does not save, try these steps -</span> Add &nbsp; around untranslated menu item name</p>
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<td colspan='2' width='50%' align='center' style="background-color: white;">←Older revision</td>
<td colspan='2' width='50%' align='center' style="background-color: white;">Revision as of 01:21, 22 January 2017</td>
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<tr><td colspan="2" align="left"><strong>Line 21:</strong></td>
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<tr><td> </td><td style="background: #eee; font-size: smaller;">*'''Quit NeoOffice'''</td><td> </td><td style="background: #eee; font-size: smaller;">*'''Quit NeoOffice'''</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">*'''NeoOffice Classic Edition:'''</td><td> </td><td style="background: #eee; font-size: smaller;">*'''NeoOffice Classic Edition:'''</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">**In the Finder, select the {{prefName|Go}} > {{prefName|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt class="notranslate">~/Library/Preferences/NeoOffice-3.0</tt></td><td>+</td><td style="background: #cfc; font-size: smaller;">**In the Finder, select the <ins style="color: red; font-weight: bold; text-decoration: none;">&nbsp;</ins>{{prefName|Go}}<ins style="color: red; font-weight: bold; text-decoration: none;">&nbsp; </ins>> {{prefName|Go to Folder}} menu item, copy the following path into the dialog that appears, and press the {{button|Go}} button:<br><tt class="notranslate">~/Library/Preferences/NeoOffice-3.0</tt></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">**Drag the selected <tt class="notranslate">NeoOffice-3.0</tt> folder to the Trash</td><td> </td><td style="background: #eee; font-size: smaller;">**Drag the selected <tt class="notranslate">NeoOffice-3.0</tt> folder to the Trash</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">*'''NeoOffice Mac App Store:'''</td><td> </td><td style="background: #eee; font-size: smaller;">*'''NeoOffice Mac App Store:'''</td></tr>
</table>Pluby