https://neowiki.neooffice.org/index.php?title=Bugzilla_Guide&action=history&feed=atomBugzilla Guide - Revision history2024-03-29T10:45:52ZRevision history for this page on the wikiMediaWiki 1.10.1https://neowiki.neooffice.org/index.php?title=Bugzilla_Guide&diff=17800&oldid=prevPluby: Redirect out of date page2016-08-19T21:23:12Z<p>Redirect out of date page</p>
<a href="https://neowiki.neooffice.org/index.php?title=Bugzilla_Guide&diff=17800&oldid=17366">(Difference between revisions)</a>Plubyhttps://neowiki.neooffice.org/index.php?title=Bugzilla_Guide&diff=17366&oldid=prevSardisson: /* Further Reading on Reporting Bugs */ Link rot sucks ;)2015-06-09T05:29:28Z<p><span class="autocomment">Further Reading on Reporting Bugs -</span> Link rot sucks ;)</p>
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<tr><td> </td><td style="background: #eee; font-size: smaller;">==Further Reading on Reporting Bugs==</td><td> </td><td style="background: #eee; font-size: smaller;">==Further Reading on Reporting Bugs==</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">The following documents written by others provide further discussion of general "good bug-filing" practices:</td><td> </td><td style="background: #eee; font-size: smaller;">The following documents written by others provide further discussion of general "good bug-filing" practices:</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">* [http://inessential.com/<del style="color: red; font-weight: bold; text-decoration: none;">?comments=1&postid=3291 </del>How to manipulate me (or, Tuesday Whipper-Snapping)] (Brent Simmons, author of the most popular desktop feed reader, NetNewsWire)</td><td>+</td><td style="background: #cfc; font-size: smaller;">* [http://inessential.com/<ins style="color: red; font-weight: bold; text-decoration: none;">2006/04/15/how_to_manipulate_me_or_tuesday_whippe </ins>How to manipulate me (or, Tuesday Whipper-Snapping)] (Brent Simmons, author of the most popular desktop feed reader, NetNewsWire)</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">* [http://www.chiark.greenend.org.uk/~sgtatham/bugs.html How to Report Bugs Effectively] (Simon Tatham, professional and free-software programmer; several translations)</td><td> </td><td style="background: #eee; font-size: smaller;">* [http://www.chiark.greenend.org.uk/~sgtatham/bugs.html How to Report Bugs Effectively] (Simon Tatham, professional and free-software programmer; several translations)</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">* [http://www.catb.org/~esr/faqs/smart-questions.html How To Ask Questions The Smart Way] (Eric S. Raymond, open source advocate; a much longer piece also dealing with general "getting support/answers" issues, also with several translations)</td><td> </td><td style="background: #eee; font-size: smaller;">* [http://www.catb.org/~esr/faqs/smart-questions.html How To Ask Questions The Smart Way] (Eric S. Raymond, open source advocate; a much longer piece also dealing with general "getting support/answers" issues, also with several translations)</td></tr>
</table>Sardissonhttps://neowiki.neooffice.org/index.php?title=Bugzilla_Guide&diff=15309&oldid=prevSardisson: /* Obtaining a crashlog when NeoOffice crashes */ update for 10.5 crashlog format2009-07-30T17:45:28Z<p><span class="autocomment">Obtaining a crashlog when NeoOffice crashes -</span> update for 10.5 crashlog format</p>
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<tr><td> </td><td style="background: #eee; font-size: smaller;">* Option B: the hard way (you've probably disabled '''CrashReporter''')</td><td> </td><td style="background: #eee; font-size: smaller;">* Option B: the hard way (you've probably disabled '''CrashReporter''')</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">*# Open the '''Console''' application, located in the <tt>Utilities</tt> subfolder of the <tt>Applications</tt> folder.</td><td> </td><td style="background: #eee; font-size: smaller;">*# Open the '''Console''' application, located in the <tt>Utilities</tt> subfolder of the <tt>Applications</tt> folder.</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">*# Click on the "Logs" toolbar icon if the logs drawer isn't showing on the left.</td><td>+</td><td style="background: #cfc; font-size: smaller;">*# Click on the "Logs" toolbar icon if the logs drawer <ins style="color: red; font-weight: bold; text-decoration: none;">(sidebar) </ins>isn't showing on the left.</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">*# In the list of logs on the left, select "~/Library/Logs" then "CrashReporter" then "soffice.bin.crash.log"</td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">*#* On Mac OS X 10.5 or newer, follow these steps to find and copy the correct crash report:</ins></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">*# Locate the appropriate log entry for the most recent crash. It should be the one at the bottom. Each individual crash log entry is separated by a line of asterisks from the next one above it; each entry has a date at the top of it.</td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">*#*# Select "~/Library/Logs" in the "LOGS" section, then "CrashReporter", and finally the "<code>soffice.bin_''2009-03-06-190511''_''ComputerName''.crash</code>" log (where ''2009-03-06-190511'' represents the date and time the crash occurred and ''ComputerName'' is your computer name or hostname).</ins></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">*# Select the entry, from the "Host name" down to the end of the entry and <del style="color: red; font-weight: bold; text-decoration: none;">paste </del>into a new '''plain-text''' document (in the '''TextEdit''' application, create a new document and choose '''Make Plain Text''' from the '''Format''' menu).</td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">*#*# Select the entire contents of the crash report and copy to the clipboard. </ins></td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">*#* On Mac OS X 10.4.11 or older, follow these steps to find and copy the correct crash report:</ins></td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">*#</ins>*# In the list of logs on the left, select "~/Library/Logs" then "CrashReporter" then "soffice.bin.crash.log"</td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">*#</ins>*# Locate the appropriate log entry for the most recent crash. It should be the one at the bottom. Each individual crash log entry is separated by a line of asterisks from the next one above it; each entry has a date at the top of it.</td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">*#</ins>*# Select the entry, from the "Host name" down to the end of the entry and <ins style="color: red; font-weight: bold; text-decoration: none;">copy to the clipboard.</ins></td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">*# Paste the copied crash report information </ins>into a new '''plain-text''' document (in the '''TextEdit''' application, create a new document and choose '''Make Plain Text''' from the '''Format''' menu).</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">*#: '''N.B.''' The format of the crashlog varies between major Mac OS X versions.</td><td> </td><td style="background: #eee; font-size: smaller;">*#: '''N.B.''' The format of the crashlog varies between major Mac OS X versions.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">*# '''Attach''' this crashlog to the bug you filed.</td><td> </td><td style="background: #eee; font-size: smaller;">*# '''Attach''' this crashlog to the bug you filed.</td></tr>
</table>Sardissonhttps://neowiki.neooffice.org/index.php?title=Bugzilla_Guide&diff=14930&oldid=prevSardisson: /* Before reporting a bug in NeoOffice... */ tweak version #s2009-02-25T06:58:41Z<p><span class="autocomment">Before reporting a bug in NeoOffice... -</span> tweak version #s</p>
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<tr><td> </td><td style="background: #eee; font-size: smaller;">## See if the bug is reproducible after rebooting your Mac.</td><td> </td><td style="background: #eee; font-size: smaller;">## See if the bug is reproducible after rebooting your Mac.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">## See if the bug is reproducible "with a fresh profile"; sometimes your user settings can become corrupt and cause a bug. Move your user's <tt>~/Library/Preferences/NeoOffice-''x.x''</tt> <!--(<tt>~/Library/Preferences/NeoOffice-2.1</tt> for NeoOffice 2.1)--> folder to another location and restart NeoOffice.</td><td> </td><td style="background: #eee; font-size: smaller;">## See if the bug is reproducible "with a fresh profile"; sometimes your user settings can become corrupt and cause a bug. Move your user's <tt>~/Library/Preferences/NeoOffice-''x.x''</tt> <!--(<tt>~/Library/Preferences/NeoOffice-2.1</tt> for NeoOffice 2.1)--> folder to another location and restart NeoOffice.</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">## If you have access to the Mac version of OpenOffice.org, see if the bug reproduces in the corresponding OpenOffice.org version (e.g., <!--NeoOffice 2.0 Aqua Beta is equivalent to OpenOffice.org/X11 2.0.3 and--> NeoOffice 2.2.<del style="color: red; font-weight: bold; text-decoration: none;">1 </del>is equivalent to OpenOffice.org/X11 2.2.1 and NeoOffice 3.0 is equivalent to OpenOffice.org 3.0.1); if so, file a bug report in the [http://qa.openoffice.org/issue_handling/pre_submission.html OpenOffice.org IssueZilla] instead, since it is an OpenOffice.org bug.</td><td>+</td><td style="background: #cfc; font-size: smaller;">## If you have access to the Mac version of OpenOffice.org, see if the bug reproduces in the corresponding OpenOffice.org version (e.g., <!--NeoOffice 2.0 Aqua Beta is equivalent to OpenOffice.org/X11 2.0.3 and--> NeoOffice 2.2.<ins style="color: red; font-weight: bold; text-decoration: none;">5 </ins>is equivalent to OpenOffice.org/X11 2.2.1 and NeoOffice 3.0 is equivalent to OpenOffice.org <ins style="color: red; font-weight: bold; text-decoration: none;">Aqua </ins>3.0.1); if so, file a bug report in the [http://qa.openoffice.org/issue_handling/pre_submission.html OpenOffice.org IssueZilla] instead, since it is an OpenOffice.org bug.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"># If the problem persists, [http://trinity.neooffice.org/modules.php?name=Forums report a bug in the NeoOffice Support forum], following the guidelines below.</td><td> </td><td style="background: #eee; font-size: smaller;"># If the problem persists, [http://trinity.neooffice.org/modules.php?name=Forums report a bug in the NeoOffice Support forum], following the guidelines below.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
</table>Sardissonhttps://neowiki.neooffice.org/index.php?title=Bugzilla_Guide&diff=14929&oldid=prevNarf: Got rid of an exta space and some hidden text.2009-02-25T01:16:41Z<p>Got rid of an exta space and some hidden text.</p>
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<tr><td> </td><td style="background: #eee; font-size: smaller;">We will evaluate any bugs that are posted in the NeoOffice Support forum. If we find that a change in the NeoOffice code is needed, a NeoOffice developer will create a bug for you.</td><td> </td><td style="background: #eee; font-size: smaller;">We will evaluate any bugs that are posted in the NeoOffice Support forum. If we find that a change in the NeoOffice code is needed, a NeoOffice developer will create a bug for you.</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"></td><td colspan="2"> </td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><!--''If you do not already have an account on the NeoOffice Bugzilla, you will need to create one before reporting a bug.<br>'''N.B.''' Accounts on Bugzilla are separate from any other NeoOffice accounts you might have (e.g. Early Access Program, [http://trinity.neooffice.org/modules.php?name=Forums trinity], or [[Main Page|this wiki]]).''--></td><td colspan="2"> </td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"># When filing a bug, include only one issue (bug) per post; this makes it easier to track and fix bugs.</td><td> </td><td style="background: #eee; font-size: smaller;"># When filing a bug, include only one issue (bug) per post; this makes it easier to track and fix bugs.</td></tr>
</table>Narfhttps://neowiki.neooffice.org/index.php?title=Bugzilla_Guide&diff=14928&oldid=prevNarf: Changed references to filing a bug in Bugzilla to filing a bug in the forums.2009-02-25T01:04:12Z<p>Changed references to filing a bug in Bugzilla to filing a bug in the forums.</p>
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<tr><td>-</td><td style="background: #ffa; font-size: smaller;">''A guide to filing and triaging <del style="color: red; font-weight: bold; text-decoration: none;">bugs in the </del>NeoOffice <del style="color: red; font-weight: bold; text-decoration: none;">Bugzilla</del>''</td><td>+</td><td style="background: #cfc; font-size: smaller;">''A guide to filing and triaging NeoOffice <ins style="color: red; font-weight: bold; text-decoration: none;">bugs</ins>''</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">==I've found a bug or have a feature request for NeoOffice. What should I do?==</td><td> </td><td style="background: #eee; font-size: smaller;">==I've found a bug or have a feature request for NeoOffice. What should I do?==</td></tr>
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<tr><td> </td><td style="background: #eee; font-size: smaller;"># See if you can '''reproduce''' the bug (repeatedly cause the bug to occur); bugs that are not reproducible are very difficult to fix.</td><td> </td><td style="background: #eee; font-size: smaller;"># See if you can '''reproduce''' the bug (repeatedly cause the bug to occur); bugs that are not reproducible are very difficult to fix.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">## See if the bug is reproducible after rebooting your Mac.</td><td> </td><td style="background: #eee; font-size: smaller;">## See if the bug is reproducible after rebooting your Mac.</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">## See if the bug is reproducible "with a fresh profile"; sometimes your user settings can become corrupt and cause a bug. Move your user's <tt>~/Library/Preferences/NeoOffice-<del style="color: red; font-weight: bold; text-decoration: none;">2</del>.<del style="color: red; font-weight: bold; text-decoration: none;">2</del></tt> <!--(<tt>~/Library/Preferences/NeoOffice-2.1</tt> for NeoOffice 2.1)--> folder to another location and restart NeoOffice.</td><td>+</td><td style="background: #cfc; font-size: smaller;">## See if the bug is reproducible "with a fresh profile"; sometimes your user settings can become corrupt and cause a bug. Move your user's <tt>~/Library/Preferences/NeoOffice-<ins style="color: red; font-weight: bold; text-decoration: none;">''x</ins>.<ins style="color: red; font-weight: bold; text-decoration: none;">x''</ins></tt> <!--(<tt>~/Library/Preferences/NeoOffice-2.1</tt> for NeoOffice 2.1)--> folder to another location and restart NeoOffice.</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">## If you have access to the <del style="color: red; font-weight: bold; text-decoration: none;">X11 </del>version of OpenOffice.org, see if the bug reproduces in the corresponding <del style="color: red; font-weight: bold; text-decoration: none;">X11 </del>version (e.g., <!--NeoOffice 2.0 Aqua Beta is equivalent to OpenOffice.org/X11 2.0.3 and--> NeoOffice 2.2.1 is equivalent to OpenOffice.org/X11 2.2.1); if so, file a bug report in the [http://qa.openoffice.org/issue_handling/pre_submission.html OpenOffice.org IssueZilla] instead, since it is an OpenOffice.org bug.</td><td>+</td><td style="background: #cfc; font-size: smaller;">## If you have access to the <ins style="color: red; font-weight: bold; text-decoration: none;">Mac </ins>version of OpenOffice.org, see if the bug reproduces in the corresponding <ins style="color: red; font-weight: bold; text-decoration: none;">OpenOffice.org </ins>version (e.g., <!--NeoOffice 2.0 Aqua Beta is equivalent to OpenOffice.org/X11 2.0.3 and--> NeoOffice 2.2.1 is equivalent to OpenOffice.org/X11 2.2<ins style="color: red; font-weight: bold; text-decoration: none;">.1 and NeoOffice 3.0 is equivalent to OpenOffice.org 3.0</ins>.1); if so, file a bug report in the [http://qa.openoffice.org/issue_handling/pre_submission.html OpenOffice.org IssueZilla] instead, since it is an OpenOffice.org bug.</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"># If the problem persists, [http://<del style="color: red; font-weight: bold; text-decoration: none;">bugzilla</del>.neooffice.org <del style="color: red; font-weight: bold; text-decoration: none;">file </del>a bug], following the guidelines below.</td><td>+</td><td style="background: #cfc; font-size: smaller;"># If the problem persists, [http://<ins style="color: red; font-weight: bold; text-decoration: none;">trinity</ins>.neooffice.org<ins style="color: red; font-weight: bold; text-decoration: none;">/modules.php?name=Forums report </ins>a bug <ins style="color: red; font-weight: bold; text-decoration: none;">in the NeoOffice Support forum</ins>], following the guidelines below.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">===Feature and Enhancement Requests===</td><td> </td><td style="background: #eee; font-size: smaller;">===Feature and Enhancement Requests===</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">The [http://download.neooffice.org/neojava/featurereqs.php NeoOffice New Features Program] has recently been launched to allow users to nominate and fund the addition of new features to NeoOffice or the enhancement of existing features. Please see the [http://download.neooffice.org/neojava/featurereqs.php NeoOffice New Features Program web page] and the [http://trinity.neooffice.org/modules.php?name=Forums&file=viewforum&f=17 New Features Program forum on trinity] for more information.</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">Unfortunately</ins>, <ins style="color: red; font-weight: bold; text-decoration: none;">our very limited funding </ins>and developer resources <ins style="color: red; font-weight: bold; text-decoration: none;">limits </ins>the <ins style="color: red; font-weight: bold; text-decoration: none;">current </ins>scope of the NeoOffice project to keeping a native version of OpenOffice.org running on Mac OS X <ins style="color: red; font-weight: bold; text-decoration: none;">and fixing OpenOffice</ins>.<ins style="color: red; font-weight: bold; text-decoration: none;">org bugs is outside that scope</ins>. <ins style="color: red; font-weight: bold; text-decoration: none;">Similarly, most enhancements need to be implemented in shared cross-platform OpenOffice</ins>.org <ins style="color: red; font-weight: bold; text-decoration: none;">code </ins>and <ins style="color: red; font-weight: bold; text-decoration: none;">should be filed in the </ins>[http://<ins style="color: red; font-weight: bold; text-decoration: none;">qa</ins>.<ins style="color: red; font-weight: bold; text-decoration: none;">openoffice</ins>.org/<ins style="color: red; font-weight: bold; text-decoration: none;">issue_handling/pre_submission</ins>.<ins style="color: red; font-weight: bold; text-decoration: none;">html OpenOffice.org IssueZilla</ins>] <ins style="color: red; font-weight: bold; text-decoration: none;">instead</ins>.</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;"><!-- hide this right now</del>, <del style="color: red; font-weight: bold; text-decoration: none;">since NFP is in operation</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">We are not currently taking requests for new features or enhancements to existing features. Due to the rapid changes in the nature of the Macintosh platform </del>and <del style="color: red; font-weight: bold; text-decoration: none;">the available </del>developer <del style="color: red; font-weight: bold; text-decoration: none;">time and </del>resources<del style="color: red; font-weight: bold; text-decoration: none;">, </del>the scope of the NeoOffice project <del style="color: red; font-weight: bold; text-decoration: none;">is limited at this time </del>to keeping a native version of OpenOffice.org running on Mac OS X. <del style="color: red; font-weight: bold; text-decoration: none;"> See [http://trinity</del>.<del style="color: red; font-weight: bold; text-decoration: none;">neooffice</del>.org<del style="color: red; font-weight: bold; text-decoration: none;">/modules.php?name=Forums&file=viewtopic&t=1481 this thread] </del>and [http://<del style="color: red; font-weight: bold; text-decoration: none;">trinity</del>.<del style="color: red; font-weight: bold; text-decoration: none;">neooffice</del>.org/<del style="color: red; font-weight: bold; text-decoration: none;">modules</del>.<del style="color: red; font-weight: bold; text-decoration: none;">php?name=Forums&file=viewtopic&t=3920 this thread</del>] <del style="color: red; font-weight: bold; text-decoration: none;">on trinity for more details</del>.<del style="color: red; font-weight: bold; text-decoration: none;">--></del></td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">Fixing bugs </del>in <del style="color: red; font-weight: bold; text-decoration: none;">OpenOffice.org features is outside </del>the <del style="color: red; font-weight: bold; text-decoration: none;">current scope of the project. Similarly</del>, <del style="color: red; font-weight: bold; text-decoration: none;">most enhancements need to be implemented </del>in <del style="color: red; font-weight: bold; text-decoration: none;">shared cross-platform OpenOffice</del>.org <del style="color: red; font-weight: bold; text-decoration: none;">code and should be filed in </del>the [http://<del style="color: red; font-weight: bold; text-decoration: none;">qa</del>.<del style="color: red; font-weight: bold; text-decoration: none;">openoffice</del>.org/<del style="color: red; font-weight: bold; text-decoration: none;">issue_handling</del>/<del style="color: red; font-weight: bold; text-decoration: none;">pre_submission</del>.<del style="color: red; font-weight: bold; text-decoration: none;">html OpenOffice</del>.org <del style="color: red; font-weight: bold; text-decoration: none;">IssueZilla</del>] <del style="color: red; font-weight: bold; text-decoration: none;">instead</del>.</td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">==Filing a bug report </ins>in the <ins style="color: red; font-weight: bold; text-decoration: none;">NeoOffice Support forum==</ins></td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">If you found a bug</ins>, <ins style="color: red; font-weight: bold; text-decoration: none;">please post your bug </ins>in <ins style="color: red; font-weight: bold; text-decoration: none;">the [http://trinity.neooffice</ins>.org<ins style="color: red; font-weight: bold; text-decoration: none;">/modules.php?name=Forums NeoOffice Support forum]. If NeoOffice is crashing or hanging, we recommend that you obtain a crash log or sample by following </ins>the <ins style="color: red; font-weight: bold; text-decoration: none;">steps in </ins>[http://<ins style="color: red; font-weight: bold; text-decoration: none;">neowiki</ins>.<ins style="color: red; font-weight: bold; text-decoration: none;">neooffice</ins>.org/<ins style="color: red; font-weight: bold; text-decoration: none;">index.php</ins>/<ins style="color: red; font-weight: bold; text-decoration: none;">Bugzilla_Guide#Obtaining_a_crashlog_or_sample this NeoWiki article] and then attach the crash log or sample to your post using the [http://trinity</ins>.<ins style="color: red; font-weight: bold; text-decoration: none;">neooffice</ins>.org<ins style="color: red; font-weight: bold; text-decoration: none;">/modules.php?name=Forums&file=viewtopic&p=50473#50473 instructions in this post</ins>].</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">==Filing </del>a <del style="color: red; font-weight: bold; text-decoration: none;">bug report </del>in the NeoOffice.<del style="color: red; font-weight: bold; text-decoration: none;">org Bugzilla==</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">We will evaluate any bugs that are posted in the NeoOffice Support forum. If we find that </ins>a <ins style="color: red; font-weight: bold; text-decoration: none;">change </ins>in the NeoOffice <ins style="color: red; font-weight: bold; text-decoration: none;">code is needed, a NeoOffice developer will create a bug for you</ins>.</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">''If you do not already have an account on the NeoOffice Bugzilla, you will need to create one before reporting a bug.<br>'''N.B.''' Accounts on Bugzilla are separate from any other NeoOffice accounts you might have (e.g. Early Access Program, [http://trinity.neooffice.org/modules.php?name=Forums trinity], or [[Main Page|this wiki]]).''</td><td>+</td><td style="background: #cfc; font-size: smaller;"> </td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;"># Before filing a bug, search for a duplicate to make sure the bug hasn't already been reported.</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;"><!--</ins>''If you do not already have an account on the NeoOffice Bugzilla, you will need to create one before reporting a bug.<br>'''N.B.''' Accounts on Bugzilla are separate from any other NeoOffice accounts you might have (e.g. Early Access Program, [http://trinity.neooffice.org/modules.php?name=Forums trinity], or [[Main Page|this wiki]]).''-<ins style="color: red; font-weight: bold; text-decoration: none;">-></ins></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">## Select '''Query Bugs''' from the [http://bugzilla.neooffice.org main page] of Bugzilla.</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"> </td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">## Select '''NeoOffice''' from the '''Project''' menu and enter search terms.</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"># When filing a bug, include only one issue (bug) per <ins style="color: red; font-weight: bold; text-decoration: none;">post</ins>; this makes it easier to track and fix bugs.</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">##* '''Do not reopen similar</del>-<del style="color: red; font-weight: bold; text-decoration: none;">sounding bugs reported against older versions of NeoOffice''' (e.g., bugs filed against NeoOffice/J 1.1 or NeoOffice 1.2.2—'''any bug with a number of 1000 or lower and/or closed before April 2006''', since the Bugzilla interface will display the version field incorrectly on old bugs); in almost all cases, the bug is not the same, and adding additional information will only serve to confuse the issue. Instead, '''file a new bug''' and mention in the new report that your bug sounds similar to bug ''nnnn'' that was reported against NeoOffice version ''nn''. </del></td><td>+</td><td style="background: #cfc; font-size: smaller;"># Make sure <ins style="color: red; font-weight: bold; text-decoration: none;">to include </ins>the <ins style="color: red; font-weight: bold; text-decoration: none;">following information; </ins>'''version of <ins style="color: red; font-weight: bold; text-decoration: none;">NeoOffice and Patch number''', '''</ins>Mac OS X <ins style="color: red; font-weight: bold; text-decoration: none;">version</ins>''' and <ins style="color: red; font-weight: bold; text-decoration: none;">whether </ins>your <ins style="color: red; font-weight: bold; text-decoration: none;">Mac has an '''Intel or PowerPC''' processor.</ins></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">##* If you find a current ('''Unconfirmed''', '''Reproducible but not assigned''', '''Assigned''', or '''Reopened''') bug that sounds like the bug you want to report, you can add yourself to the CC list to be notified of new developments and test patches. If the bug is Unconfirmed (and sometimes on Reopened bugs) and you have more information that would help confirm the bug (e.g., alternate steps to reproduce), feel free to add a comment with that information as well.</del></td><td>+</td><td style="background: #cfc; font-size: smaller;">#: ''This helps us determine if the bug only exists on a particular version of Mac OS <ins style="color: red; font-weight: bold; text-decoration: none;">X and </ins>at which patch level the bug began to appear. </td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"># When filing a bug, include only one issue (bug) per <del style="color: red; font-weight: bold; text-decoration: none;">report</del>; this makes it easier to track and fix bugs.</td><td>+</td><td style="background: #cfc; font-size: smaller;">#* The <ins style="color: red; font-weight: bold; text-decoration: none;">NeoOffice version and </ins>patch level is located in the "About" box accessible from the '''NeoOffice''' menu; '''if you are not using the [http://download.neooffice.org/neojava/patch.php latest patch], you will be instructed to install the latest patch'''.</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"># Make sure <del style="color: red; font-weight: bold; text-decoration: none;">you select </del>the '''<del style="color: red; font-weight: bold; text-decoration: none;">appropriate </del>version of Mac OS X''' and <del style="color: red; font-weight: bold; text-decoration: none;">include the patch version of </del>your <del style="color: red; font-weight: bold; text-decoration: none;">NeoOffice application</del></td><td>+</td><td style="background: #cfc; font-size: smaller;">#* The Mac OS X version <ins style="color: red; font-weight: bold; text-decoration: none;">and processor information </ins>is located in the "About This Mac" box accessible from the Apple menu<ins style="color: red; font-weight: bold; text-decoration: none;">.</ins></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">#: ''This helps us determine if the bug only exists on a particular version of Mac OS <del style="color: red; font-weight: bold; text-decoration: none;">X—as is often the case; early "point" releases of 10.4 seemed particularly buggy—and </del>at which patch level the bug began to appear. <del style="color: red; font-weight: bold; text-decoration: none;">'''Do not select "All" as the OS version unless you can reproduce the bug on Mac OS X 10.3.9 and Mac OS X 10.4.x PPC '''''or''''' on Mac OS X 10.4.x PPC and Mac OS X 10.4.x Intel.'''''</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">#* The patch level is located in the "About" box accessible from the '''NeoOffice''' menu; '''if you are not using the [http://download.neooffice.org/neojava/patch.php latest patch], you will be instructed to install the latest patch <del style="color: red; font-weight: bold; text-decoration: none;">and your bug may be closed</del>'''.</td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">#* The Mac OS X version is located in the "About This Mac" box accessible from the Apple menu</td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"># Choose a '''brief but descriptive summary''' for your bug, e.g.</td><td> </td><td style="background: #eee; font-size: smaller;"># Choose a '''brief but descriptive summary''' for your bug, e.g.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">#* If you are having a problem where the date will not display in the footer, a summary of "Date in footer doesn't display" is useful, while a summary of "footer" is not.</td><td> </td><td style="background: #eee; font-size: smaller;">#* If you are having a problem where the date will not display in the footer, a summary of "Date in footer doesn't display" is useful, while a summary of "footer" is not.</td></tr>
<tr><td colspan="2" align="left"><strong>Line 36:</strong></td>
<td colspan="2" align="left"><strong>Line 32:</strong></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"># Provide '''detailed''' steps to reproduce (cause) the bug; developers will need these steps to help them determine what causes the bug so that they can fix it.</td><td> </td><td style="background: #eee; font-size: smaller;"># Provide '''detailed''' steps to reproduce (cause) the bug; developers will need these steps to help them determine what causes the bug so that they can fix it.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">#: Note that OpenOffice.org and thus NeoOffice is a '''huge''' program, and the developer or QA team member working on your bug may not be familiar with the part of the program in which you've discovered the bug. Thus the more detailed steps you can supply, the more likely someone will be able to do something useful with your bug report.</td><td> </td><td style="background: #eee; font-size: smaller;">#: Note that OpenOffice.org and thus NeoOffice is a '''huge''' program, and the developer or QA team member working on your bug may not be familiar with the part of the program in which you've discovered the bug. Thus the more detailed steps you can supply, the more likely someone will be able to do something useful with your bug report.</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"># Attach supporting documents (screenshots, crash logs, sample documents, etc.) <del style="color: red; font-weight: bold; text-decoration: none;">'''after''' submitting </del>the <del style="color: red; font-weight: bold; text-decoration: none;">bug; the "Create New Attachment" link is only present after the bug is submitted</del>.</td><td>+</td><td style="background: #cfc; font-size: smaller;"># Attach supporting documents (screenshots, crash logs, sample documents, etc.) <ins style="color: red; font-weight: bold; text-decoration: none;">using </ins>the <ins style="color: red; font-weight: bold; text-decoration: none;">[http://trinity.neooffice.org/modules.php?name=Forums&file=viewtopic&p=50473#50473 instructions in this post]</ins>.</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">#* Attach a screenshot, if relevant</td><td>+</td><td style="background: #cfc; font-size: smaller;">#* Attach a screenshot, if relevant<ins style="color: red; font-weight: bold; text-decoration: none;">.</ins></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">#* Attach the problematic document, if relevant. The site is public so '''do not''' attach documents with sensitive or proprietary information. </td><td>+</td><td style="background: #cfc; font-size: smaller;">#* Attach the problematic document, if relevant<ins style="color: red; font-weight: bold; text-decoration: none;">, or a sample document on which to demonstrate the issue</ins>. The site is public so '''do not''' attach documents with sensitive or proprietary information. </td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">#*: '''N.B.''' Add attachments separately from comments (adding an attachment wipes out unsubmitted comments)</del></td><td>+</td><td style="background: #cfc; font-size: smaller;"># If you are reporting a crash or a hang (beachball), '''attach''' (do not paste into the comments) a crash log or a sample.</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"># If you are reporting a crash or a hang (beachball), '''attach''' (do not paste into the comments) a crash log or a sample<del style="color: red; font-weight: bold; text-decoration: none;">; see instructions below</del>.</td><td>+</td><td style="background: #cfc; font-size: smaller;"># <ins style="color: red; font-weight: bold; text-decoration: none;">If a NeoOffice developer creates a bug in Bugzilla, you can add yourself to the cc: list of the bug to track its progress. If you do not already have an account on the NeoOffice Bugzilla, you will need to create one before you can add yourself to the cc: list.<br></ins>'''<ins style="color: red; font-weight: bold; text-decoration: none;">''N.B.</ins>''' <ins style="color: red; font-weight: bold; text-decoration: none;">Accounts on Bugzilla are separate from any other </ins>NeoOffice <ins style="color: red; font-weight: bold; text-decoration: none;">accounts </ins>you <ins style="color: red; font-weight: bold; text-decoration: none;">might have (e</ins>.<ins style="color: red; font-weight: bold; text-decoration: none;">g. Early Access Program</ins>, <ins style="color: red; font-weight: bold; text-decoration: none;">[http:</ins>/<ins style="color: red; font-weight: bold; text-decoration: none;">/trinity.neooffice.org/modules.php?name=Forums trinity], or </ins>[[<ins style="color: red; font-weight: bold; text-decoration: none;">Main Page</ins>|<ins style="color: red; font-weight: bold; text-decoration: none;">this wiki</ins>]]).<ins style="color: red; font-weight: bold; text-decoration: none;">''</ins></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"># '''<del style="color: red; font-weight: bold; text-decoration: none;">Do not change</del>''' <del style="color: red; font-weight: bold; text-decoration: none;">the "Status" or "Assigned To" fields; changing these will ensure that your your bug becomes lost. </del> NeoOffice <del style="color: red; font-weight: bold; text-decoration: none;">engineers or triage team members will evaluate your bug, attempt to reproduce it themselves, and often ask </del>you <del style="color: red; font-weight: bold; text-decoration: none;">for more information</del>. <del style="color: red; font-weight: bold; text-decoration: none;"> Afterwards</del>, <del style="color: red; font-weight: bold; text-decoration: none;">the engineer</del>/<del style="color: red; font-weight: bold; text-decoration: none;">triager will adjust the "Status" and "Assigned To" fields appropriately (see </del>[[<del style="color: red; font-weight: bold; text-decoration: none;">#Life-cycle of a bug</del>|<del style="color: red; font-weight: bold; text-decoration: none;">below for more information on that process</del>]]).</td><td>+</td><td style="background: #cfc; font-size: smaller;"></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">===Obtaining a crashlog or sample===</td><td> </td><td style="background: #eee; font-size: smaller;">===Obtaining a crashlog or sample===</td></tr>
<tr><td colspan="2" align="left"><strong>Line 69:</strong></td>
<td colspan="2" align="left"><strong>Line 64:</strong></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"># In the window that opens, click the "Sample" button in the lower left corner; this will generate a "sample" that will help the developers determine why NeoOffice entered the hung state.</td><td> </td><td style="background: #eee; font-size: smaller;"># In the window that opens, click the "Sample" button in the lower left corner; this will generate a "sample" that will help the developers determine why NeoOffice entered the hung state.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"># When the sample is complete, save the file; you may now close the sample window and force quit NeoOffice.</td><td> </td><td style="background: #eee; font-size: smaller;"># When the sample is complete, save the file; you may now close the sample window and force quit NeoOffice.</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"># <del style="color: red; font-weight: bold; text-decoration: none;">'''</del>Attach<del style="color: red; font-weight: bold; text-decoration: none;">''' </del>the saved sample to the bug you <del style="color: red; font-weight: bold; text-decoration: none;">filed</del>.</td><td>+</td><td style="background: #cfc; font-size: smaller;"># <ins style="color: red; font-weight: bold; text-decoration: none;">[http://trinity.neooffice.org/modules.php?name=Forums&file=viewtopic&p=50473#50473 </ins>Attach<ins style="color: red; font-weight: bold; text-decoration: none;">] </ins>the saved sample to the bug you <ins style="color: red; font-weight: bold; text-decoration: none;">posted</ins>.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">In some cases, a Shark profile will be more useful. If the developers ask you for a Shark profile, instructions on capturing one are available [http://trinity.neooffice.org/modules.php?name=Forums&file=viewtopic&p=29094#29094 in this post on trinity].</td><td> </td><td style="background: #eee; font-size: smaller;">In some cases, a Shark profile will be more useful. If the developers ask you for a Shark profile, instructions on capturing one are available [http://trinity.neooffice.org/modules.php?name=Forums&file=viewtopic&p=29094#29094 in this post on trinity].</td></tr>
</table>Narfhttps://neowiki.neooffice.org/index.php?title=Bugzilla_Guide&diff=13482&oldid=prevPluby: /* Verified */ Replace verified section with new section2008-03-06T18:06:32Z<p><span class="autocomment">Verified -</span> Replace verified section with new section</p>
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<td colspan='2' width='50%' align='center' style="background-color: white;">←Older revision</td>
<td colspan='2' width='50%' align='center' style="background-color: white;">Revision as of 18:06, 6 March 2008</td>
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<tr><td> </td><td style="background: #eee; font-size: smaller;">*"Closed" as "Works for me", if no one else can reproduce the bug or if something that seemed to be a bug suddenly seems fixed with no clear fix on the part of NeoOffice developers.</td><td> </td><td style="background: #eee; font-size: smaller;">*"Closed" as "Works for me", if no one else can reproduce the bug or if something that seemed to be a bug suddenly seems fixed with no clear fix on the part of NeoOffice developers.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">===<del style="color: red; font-weight: bold; text-decoration: none;">Verified</del>===</td><td>+</td><td style="background: #cfc; font-size: smaller;">===<ins style="color: red; font-weight: bold; text-decoration: none;">Other open source project bug</ins>===</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">This status is not used at all </del>in <del style="color: red; font-weight: bold; text-decoration: none;">the </del>NeoOffice <del style="color: red; font-weight: bold; text-decoration: none;">Bugzilla. Unless a </del>"<del style="color: red; font-weight: bold; text-decoration: none;">Fixed</del>" <del style="color: red; font-weight: bold; text-decoration: none;">bug is </del>set to "<del style="color: red; font-weight: bold; text-decoration: none;">Reopened</del>"<del style="color: red; font-weight: bold; text-decoration: none;">, </del>the bug <del style="color: red; font-weight: bold; text-decoration: none;">is assumed to be fixed</del>, <del style="color: red; font-weight: bold; text-decoration: none;">so there is no need to 'verify' that </del>it <del style="color: red; font-weight: bold; text-decoration: none;">is fixed</del>.</td><td>+</td><td style="background: #cfc; font-size: smaller;"><ins style="color: red; font-weight: bold; text-decoration: none;">Bugs that are found to be caused by bugs </ins>in <ins style="color: red; font-weight: bold; text-decoration: none;">code that </ins>NeoOffice <ins style="color: red; font-weight: bold; text-decoration: none;">has included from another open source project will have this status and the </ins>"<ins style="color: red; font-weight: bold; text-decoration: none;">Resolution</ins>" <ins style="color: red; font-weight: bold; text-decoration: none;">field will be </ins>set to <ins style="color: red; font-weight: bold; text-decoration: none;">the open source project that is the cause of this bug.</ins></td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;"> </td></tr>
<tr><td colspan="2"> </td><td>+</td><td style="background: #cfc; font-size: smaller;">"<ins style="color: red; font-weight: bold; text-decoration: none;">Other open source project bugs</ins>" <ins style="color: red; font-weight: bold; text-decoration: none;">should always have a link to the bug filed with the other open source project. If the other project eventually fixes </ins>the bug, <ins style="color: red; font-weight: bold; text-decoration: none;">a developer will assign </ins>it <ins style="color: red; font-weight: bold; text-decoration: none;">to themselves and the status will change to "Assigned"</ins>.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">===Chart===</td><td> </td><td style="background: #eee; font-size: smaller;">===Chart===</td></tr>
</table>Plubyhttps://neowiki.neooffice.org/index.php?title=Bugzilla_Guide&diff=13479&oldid=prevPluby: Make Chart section equal to preceding sections2008-03-06T17:50:47Z<p>Make Chart section equal to preceding sections</p>
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<tr>
<td colspan='2' width='50%' align='center' style="background-color: white;">←Older revision</td>
<td colspan='2' width='50%' align='center' style="background-color: white;">Revision as of 17:50, 6 March 2008</td>
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<tr><td colspan="2" align="left"><strong>Line 142:</strong></td>
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<tr><td> </td><td style="background: #eee; font-size: smaller;">This status is not used at all in the NeoOffice Bugzilla. Unless a "Fixed" bug is set to "Reopened", the bug is assumed to be fixed, so there is no need to 'verify' that it is fixed.</td><td> </td><td style="background: #eee; font-size: smaller;">This status is not used at all in the NeoOffice Bugzilla. Unless a "Fixed" bug is set to "Reopened", the bug is assumed to be fixed, so there is no need to 'verify' that it is fixed.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;"><del style="color: red; font-weight: bold; text-decoration: none;">=</del>===Chart<del style="color: red; font-weight: bold; text-decoration: none;">=</del>===</td><td>+</td><td style="background: #cfc; font-size: smaller;">===Chart===</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">The following chart provides a graphical explanation of a bug's life-cycle. '''''N.B.''' A number of the resolutions marked '''NEW''' above are not shown on this chart.''</td><td> </td><td style="background: #eee; font-size: smaller;">The following chart provides a graphical explanation of a bug's life-cycle. '''''N.B.''' A number of the resolutions marked '''NEW''' above are not shown on this chart.''</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"></td><td> </td><td style="background: #eee; font-size: smaller;"></td></tr>
</table>Plubyhttps://neowiki.neooffice.org/index.php?title=Bugzilla_Guide&diff=12849&oldid=prevPluby: /* Before reporting a bug in NeoOffice... */2007-12-01T16:14:37Z<p><span class="autocomment">Before reporting a bug in NeoOffice...</span></p>
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<td colspan='2' width='50%' align='center' style="background-color: white;">←Older revision</td>
<td colspan='2' width='50%' align='center' style="background-color: white;">Revision as of 16:14, 1 December 2007</td>
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<tr><td> </td><td style="background: #eee; font-size: smaller;"># See if you can '''reproduce''' the bug (repeatedly cause the bug to occur); bugs that are not reproducible are very difficult to fix.</td><td> </td><td style="background: #eee; font-size: smaller;"># See if you can '''reproduce''' the bug (repeatedly cause the bug to occur); bugs that are not reproducible are very difficult to fix.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">## See if the bug is reproducible after rebooting your Mac.</td><td> </td><td style="background: #eee; font-size: smaller;">## See if the bug is reproducible after rebooting your Mac.</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">## See if the bug is reproducible "with a fresh profile"; sometimes your user settings can become corrupt and cause a bug. Move your user's <tt>~/Library/Preferences/NeoOffice-2.2<del style="color: red; font-weight: bold; text-decoration: none;">.1</del></tt> <!--(<tt>~/Library/Preferences/NeoOffice-2.1</tt> for NeoOffice 2.1)--> folder to another location and restart NeoOffice.</td><td>+</td><td style="background: #cfc; font-size: smaller;">## See if the bug is reproducible "with a fresh profile"; sometimes your user settings can become corrupt and cause a bug. Move your user's <tt>~/Library/Preferences/NeoOffice-2.2</tt> <!--(<tt>~/Library/Preferences/NeoOffice-2.1</tt> for NeoOffice 2.1)--> folder to another location and restart NeoOffice.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">## If you have access to the X11 version of OpenOffice.org, see if the bug reproduces in the corresponding X11 version (e.g., <!--NeoOffice 2.0 Aqua Beta is equivalent to OpenOffice.org/X11 2.0.3 and--> NeoOffice 2.2.1 is equivalent to OpenOffice.org/X11 2.2.1); if so, file a bug report in the [http://qa.openoffice.org/issue_handling/pre_submission.html OpenOffice.org IssueZilla] instead, since it is an OpenOffice.org bug.</td><td> </td><td style="background: #eee; font-size: smaller;">## If you have access to the X11 version of OpenOffice.org, see if the bug reproduces in the corresponding X11 version (e.g., <!--NeoOffice 2.0 Aqua Beta is equivalent to OpenOffice.org/X11 2.0.3 and--> NeoOffice 2.2.1 is equivalent to OpenOffice.org/X11 2.2.1); if so, file a bug report in the [http://qa.openoffice.org/issue_handling/pre_submission.html OpenOffice.org IssueZilla] instead, since it is an OpenOffice.org bug.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"># If the problem persists, [http://bugzilla.neooffice.org file a bug], following the guidelines below.</td><td> </td><td style="background: #eee; font-size: smaller;"># If the problem persists, [http://bugzilla.neooffice.org file a bug], following the guidelines below.</td></tr>
</table>Plubyhttps://neowiki.neooffice.org/index.php?title=Bugzilla_Guide&diff=12515&oldid=prevNarf: Updated information on submitting documents with sensitive information2007-11-02T19:37:35Z<p>Updated information on submitting documents with sensitive information</p>
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<td colspan='2' width='50%' align='center' style="background-color: white;">←Older revision</td>
<td colspan='2' width='50%' align='center' style="background-color: white;">Revision as of 19:37, 2 November 2007</td>
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<tr><td> </td><td style="background: #eee; font-size: smaller;"># Attach supporting documents (screenshots, crash logs, sample documents, etc.) '''after''' submitting the bug; the "Create New Attachment" link is only present after the bug is submitted.</td><td> </td><td style="background: #eee; font-size: smaller;"># Attach supporting documents (screenshots, crash logs, sample documents, etc.) '''after''' submitting the bug; the "Create New Attachment" link is only present after the bug is submitted.</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">#* Attach a screenshot, if relevant</td><td> </td><td style="background: #eee; font-size: smaller;">#* Attach a screenshot, if relevant</td></tr>
<tr><td>-</td><td style="background: #ffa; font-size: smaller;">#* Attach the problematic document, if relevant<del style="color: red; font-weight: bold; text-decoration: none;">, or email it to Patrick if it </del>is sensitive</td><td>+</td><td style="background: #cfc; font-size: smaller;">#* Attach the problematic document, if relevant<ins style="color: red; font-weight: bold; text-decoration: none;">. The site </ins>is <ins style="color: red; font-weight: bold; text-decoration: none;">public so '''do not''' attach documents with </ins>sensitive <ins style="color: red; font-weight: bold; text-decoration: none;">or proprietary information. </ins></td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;">#*: '''N.B.''' Add attachments separately from comments (adding an attachment wipes out unsubmitted comments)</td><td> </td><td style="background: #eee; font-size: smaller;">#*: '''N.B.''' Add attachments separately from comments (adding an attachment wipes out unsubmitted comments)</td></tr>
<tr><td> </td><td style="background: #eee; font-size: smaller;"># If you are reporting a crash or a hang (beachball), '''attach''' (do not paste into the comments) a crash log or a sample; see instructions below.</td><td> </td><td style="background: #eee; font-size: smaller;"># If you are reporting a crash or a hang (beachball), '''attach''' (do not paste into the comments) a crash log or a sample; see instructions below.</td></tr>
</table>Narf